I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more
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Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.
Central 8, Caspian Close, SS17 9FN, Stanford-le-Hope, United Kingdom
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Replied to 100% of negative reviews
Typically replies within 1 week
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I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and paid for the return of the large package and have received a full refund within a few days. Excellent service and an amazing range of products.

Reply from ElectroMarket.co.uk
Delivery was on time and goods arrived just as we expected in good condition.
Good value for money.

Reply from ElectroMarket.co.uk
Item was exactly as described. Delivery was amazingly quick.
Very happy with the service and the record player works perfectly.

Reply from ElectroMarket.co.uk
Excellent product top quality fast efficient service 👌 will definitely buy again just about to order another record case there brilliant 👏

Reply from ElectroMarket.co.uk
Unfortunately, I was sent the completely wrong item. An amp was ordered, and a classical guitar was received.
When an email from them stated .
'The earliest we can do this is the 22nd May'. for an exchange, and my reply was ' yes that's no problem, would you be able to find out what sort of time it would be? ' When they replied, stating they couldn't confirm the time, not asking for confirmation if I wanted to continue, not stating they wouldn't arrange it on the date spoken about unless I confirmed? Poor communication on that front. I assumed as I already confirmed the date was not a problem, that the exchange was arranged.
We waited until 1530 to call and chase, as we know most of our local delivery men, and were told the exchange was never arranged because they didn't confirm that it was done and stated 'We did not have any confirmation that you wanted to do the exchange'. Even though I already had confirmed the date was fine i was just curious if times were given.
No resolution was given apart from me having to pay for another Amp and next-day delivery. Or wait until after my son's birthday for it to be swapped as their couriers do not do exchanges on weekends.
Was told that no goodwill gesture of resending out the correct item could be done until the wrong item was returned first.
Returned the item myself to an Evri drop-off point. Assured a refund will happen once the item is back with them, however, this doesn't help. I have today and the weekend to resolve a main part of my son's present on Monday, and I have to pay again regardless for their errors!. Safe to say I won't be using them again, and certainly if an item is needed for a present.

Reply from ElectroMarket.co.uk
The speakers what I ordered was a little smaller than what was showed but I have lots of stairs and he brought them up with no problem

Reply from ElectroMarket.co.uk
Great customer service had a little manufacturer problem with a piece of equipment I purchase through electromarket and their customer service was second to none Russell dealt my query with speed and professionalism - highly recommended 5 stars without a doubt

Reply from ElectroMarket.co.uk
customer service has been excellent, and I truly appreciate the support and communication from the team. However, based on my personal experience, I would not recommend the Vonyx system to others due to the product performance and guarantee issues I have faced.
In comparison, even Partybox speakers perform much better in terms of sound clarity, quality, and reliability. Unfortunately, the programmes and events I conducted using this system did not meet expectations, and the overall performance has been very disappointing with public feedback on sounds output through Vonyx.

Reply from ElectroMarket.co.uk
Great service and the products are great

Reply from ElectroMarket.co.uk
Had a new Karaoke system delivered within a day of ordering . Took it away for my moms80th party and the receiver for the mikes in the bass box fell apart so we couldn’t use it . Still waiting for my replacement part a week later .. hence a crap star rating .

Reply from ElectroMarket.co.uk
been dealing with this business from 2019 and they never fail. Great choice to buy equipment. Cheers guys.

Reply from ElectroMarket.co.uk
Received radio tuner in good time, well packed and in new condition. Thanks for the good service.

Reply from ElectroMarket.co.uk
Before I wanted to purchase a music system, I called customer service, and they were extremely helpful. I made my order—I purchased the RP310 System, Vinyl Deck, and Amp. Delivery was made the next day. Fantastic service. The system is very nice, straightforward to set up. Overall, I'm very happy, and I would recommend Electromarket to go to if you want a good music system.
Basil

Reply from ElectroMarket.co.uk
First class Hassle free ordering at amazing prices second time order

Reply from ElectroMarket.co.uk

Reply from ElectroMarket.co.uk
well made product, delivered on time, tough packaging, and looking forward to plugging these speakers in

Reply from ElectroMarket.co.uk
The sales team were very helpful and knowledgeable

Reply from ElectroMarket.co.uk
I bought a full p.a system package from here. Excellent product & fast delivery. Reasonably priced gear too.

Reply from ElectroMarket.co.uk
Very easy to use your web site and payment system and the prices are good too and I have used the mixer already and the sound is fantastic

Reply from ElectroMarket.co.uk
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