Read reviews but admit was skeptical but thought I’d take a chance. Super fast delivery, tasty product and great little extras such as storage tin, mini whisk etc. Only a couple of weeks in but do fee... See more
Company replied
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Elavate's Collagen Blend is the UK's most Concentrated Multi-Collagen product. We pride ourselves in offering premium collagen at a fraction of the cost that market leaders charge. We do this in order to better help the British public know & experience the simply amazing benefits of Collagen Protein. The benefits of our blend go beyond just Clearer Skin, Healthier Hair & Stronger Nails. Our unique formula helps support gut health & natural immunity through Probiotics and Functional Mushrooms. We've gone the extra mile for our customers and created a superblend that delivers more than just collagen.
7 Bell Yard, WC2A 2JR, London, United Kingdom
Replied to 76% of negative reviews
Typically replies within 1 month
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I would highly recommend this company. Not only are the goods amazing, they follow up with you and have shown a caring, friendly and professional attitude throughout my interactions with the company.
Mrs Froom’s review: Delivered quickly and with follow up texts to make sure I was happy. Very easy to use and mixes well with the aid of the ‘whizzer’! I would recommend either the chocolate or vanilla product to make as a shake or a hot drink, as the plain does taste in coffee in my opinion. No obvious results as yet as it’s early days for me!
My order arrived really quickly. Beautifully packaged and it’s only been a couple of weeks since starting using it but I’m being to feel a difference
Amazing product. Already feeling the benefits after 10 days. Had a health advisor comment on how lovely my skin was today 😁
Excellent customer service. I ordered the vanilla but too sweet fir me. Reached out & Alex has sent me the unflavoured one free of charge & no postage. Highly recommend this company
My sister told me about it and I could see how nice her skin was . Ordering process simple and quick delivery
Elevate is lovely in my coffee in the morning - so simple to add to your routine. I’ve only been using it 2 months but feel like my skin feels better. People I haven’t seen in a while tell me I’m looking good so I’m putting that down to elevate
Managed to alter my subscription date as had run out a couple of days earlier than expected. Arrived timely so no gaps in when taking it
Total correspondence at any time. Great tasting product.
The service I have received is excellent and I highly recommend it. A very delicious start to the day.
Fast, friendly and efficient! Well explained and enjoyable to drink!
Fantastic service and product , I’m staying right here with this I’m very impressed
Tasteless powder I put in drinks or yoghurt. My hair nails and skin are so much better and my joints aswell, no more pain from my right knee. Thankyou.
Placed my order and it arrived super quick. I ordered the chocolate powder and I mix it with milk and it's really good. I've only been taking the gummies and having the milk shake for a week, so it's early days, but I'm looking forward to feeling the benefits soon.
Good contact and fast delivery. Have used Elevate for 3 days and looking forward to seeing resukts in 2-3 months time.
The product is great - highly recommend this company!
I needed to cancel for a bit due to lack of funds.
The customer service team were outstanding - really was appreciated, their support was amazing.
Will definitely be signing up again soon.
Thank you !
It was really easy to place the order.
It came with some really helpful extras.
I was sent the wrong flavour mixture but the team were very apologetic and qucik to send out the correct order.
The communications is really good as well as the helpful tips and suggestions.
On 2nd Feb. '26 I bought a 3 month supply of Elavate collagen supplement for £79.50 based on the promise in their advertisement that they would give a refund if I wasn't satisfied. I bought on the understanding that this was a 'one off' purchase as I did not want to subscribe to ongoing supplies and subsequent payments if I was not happy with the results.
The company say that it takes 2-3 months for the effects to become apparent. After 10 weeks I had not noticed any beneficial effects whatsoever and requested a refund 3 times. The request was ignored.
I was informed that my 'subscription' which I had not signed up to, was to be renewed and that a further payment was to be taken from my account.
After going onto their website I was able to cancel my subscription and again requested a refund.
I received an acknowledgement to say that the subscription had been cancelled however there was no mention of a refund.
Catch 22 - There's a problem getting a refund after the time they say it takes to see results. What are customers meant to do? Does this constitute a scam?
What do you think? I know what I think.

Reply from Elavate
After weeks of watching and researching i decided to order , ordering was super easy and delivery was fast. I ordered the chocolate on subscription and I have to say it tastes amazing, no grittiness either . Very happy 😊
Great customer service .
Just started on my elavate journey enjoying it first thing in the morning in my coffee.
Only 3 weeks in and my skin feels better already looking forward to seeing the results in 3 months time .
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