Eggo Kitchen & House Reviews 1,567

un grand merci à l'équipe, top

Very helpful and patient. Lots of choices for different budgets. The time to deliver was good as well. I am happy to have the kitchen.

Really terrible service! To avoid by all means! We ordered wardrobe in February 2023 (had to pay in full for it), they did the wrong measurements and terribly installed it (not straight rails, the wardrobes sticks out in the doorway, damaged parts inside the wardrobe). Their quality expert confirmed all the mistakes in the report on May 17th, they promised the new installation in 8 weeks. After that no response, no confirmation for months until we went to the store. Promised new installation in the beginning of August. They delivered incorrect parts, had to reorder again, did it again wrong... (we had to measure and send pictures by ourselves). They promised to deliver on October 2, then changed it to October 23 and installation on October 24. The delivery didn't arrive, so installation didn't happen AGAIN. Now the new promised date is November 13th... (7 month after full payment and initial promised installation date).
It's a joke company, really terrible, just makes promises but doesn't care any responsibilities. It has been such a nightmare, lots of calls, emails, getting back to the store, so much time wasted and lots of stress.
Stay away! The price is also not cheaper than other Belgian furniture makers but definitely would be faster and more reliable somewhere else!

A first impression rather good, but... when it comes to reality, you may get problems. First - it took too much time and efforts to draft the final project. The factory is totally inflexible - they only can do a little for you, so you have to adapt your requirements to their possibilities. However, the worse was that the final solution does NOT correspond to one you SIGNED and ORDERED. In our case, we ordered two-side soft close system for the sliding doors. Everything was documented, signed and, of course, calculated into the price. However, upon delivery it has been discovered that only one side of the door was equipped with the soft close system. I was surprised that in the "copie monteur" only one side was equipped with the device, meaning that the factory got an order, which was initially not correct! I tried to contact the shop several times, but haven't received any positive response so far. So, this was my first (and the last) experience with EGGO.

UPDATE 14/09/2023: I've got a phone call from the "service cilents" saying that the missing parts should be ordered. However, what I expected from EGGO so far (apart from apologies, which have not even been expressed!) - is the concrete date when I can get what I ordered.

UPDATE 18/10/2023: one month gone, nothing has changed, one star off.

Mr Jover is a fantastic kitchen designer. I've bought numerous kitchens from EGGO, only because I know that Mr Jover is a reliable, well experienced and effective kitchen designer. Despite knowing people who have not been satisfied with their EGGO experience, I on the other hand, have had no issues. From the design phase to the delivery and installation point, all has gone smoothly. Very good price/quality ratio.

Excellent service overall, from design to installation to pricing! Thank you :)

Extremely disappointed with the customer support after sailing. their mentality is not customer oriented, but on sailing the products and signing a contract. If there is a problem they will hide behind the contract and not do their best to fix it! So double or triple check your contract, because they won’t care about you if they will do a mistake and you don’t notice it!!!!!! Be very careful or just look for another brand!

i wish i could give negative stars to eggo.here is my order number 055RIMA200165.again called them for hout but as usual SORRY and we will contact you.10 months and my kitchen is not complete.i did a big mistake .please be careful people.

After I signed the contract to buy the kitchen the seller disappeared. I was asked to pay 100% upfront before the kitchen was installed which is not a common practice in Belgium. I am having several issues with the installation (the kitchen top is not yet installed, one part is broken, another is not what I requested...) and still waiting for a resolution after 2 months. The shop does not answer to emails and seller is rarely available on the phone. The installer of the kitchen and the kitchen top they both told me Eggo decreased a lot the standard compared to the past and several clients have plenty of problems. I strongly advise to go for another kitchen seller. Avoid Eggo unless you are looking for troubles.

Never been so disappointed with after sales, can’t say service as there has been none, as I am with Eggo!
Kitchen ordered in July, mostly installed in November, whole cabinet STILL missing and no reply despite emails and phone calls. Useless and frustrating!!!!
Holding up several other competent companies who are also getting frustrated that they can’t finish their work!!

Service in Eggo genk top
Verkoopster valeria top
Zeer tevreden 👍