I won't be nice anymore,your company keeps trying to take money from my bank account for a service I do not have,DO NOT want and never subscribed to.every day you try so I keep my account locked becau... See more
Company replied
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See what reviewers are saying
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... See more
Company replied
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... See more
Company replied
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... See more
Company replied
Company details
Written by the company
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Contact info
700 South Flower Street, Suite 1500, 90017, Los Angeles, United States
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lais from Customer Service - thank you for your excellence!
LAIS, from Customer Service was very helpful and a pleasure to speak with. On my call to eFax Customer Service Lais was intuitive to my needs, responsive, knowledgeable and grabbed the initiative to assist in resolving the issue! Lais, thank you!
9 March 2022
Unprompted review
Reply from eFax Corporate
Hi Steve,your comments have been shared with our entire team. When we hear from happy customers like you, we spread the positivity around! Wish you a wonderful day
Problem Resolution
I signed up for a plan which was suppose to charge me 30$ month, however I was being excessively over charged. I contacted efax multiple times to resolve the situation, however they told me I would have to contact my sales representative. I contacted the sales representative twice with no response. However I Finally got in touch with Lais who helped me resolve the situation. Thank you so much.
9 March 2022
Unprompted review
Reply from eFax Corporate
Hello Jaafer, we always enjoy hearing what our customers have to say! We’re glad we could be of service and found a solution at the end. We greatly appreciate your loyalty to us and we look forward to working with you again. Have a nice day.
Patrice was absolutely fabulous in…
Patrice was absolutely fabulous in helping me today. He had such patience with me and helped me with my issue. Thanks, Patrice!
8 March 2022
Unprompted review
Reply from eFax Corporate
Hello Lynn, Thanks for sharing your positive review of our service. Feedback like yours is valued by every team member here and it gives us the motivation to continue providing the best support possible.
Top notch customer service!
Lais was incredibly helpful and resolved my issue within minutes. Top class support!
4 March 2022
Unprompted review
Reply from eFax Corporate
James, you’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you.
Great customer service
Eleonora was very helpful and I really liked this service
23 February 2022
Unprompted review
Reply from eFax Corporate
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
assistenza perfetta!
: Eleonora guided me through the admin portal, her assistance was excellent, she did a great job and I would like to give her 100 stars if possible. Keep up the good work, you are awesome!
23 February 2022
Unprompted review
Reply from eFax Corporate
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Eleonora receives the recognition she deserves. Thank you again, have a great day!
Thanks to Patrice
Thanks to Patrice - very quick response and very helpful, polite and patient. Great service. Everybody should be more like Patrice...........
21 February 2022
Unprompted review
Reply from eFax Corporate
Dear Andrew, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
Responsive and helpful
Natasha was brilliant - very responsive and helpful in solving my query
18 February 2022
Unprompted review
Reply from eFax Corporate
Gary, I’m happy to hear that Natasha provided you with excellent service. I’ll make sure that she receives your feedback. I’m sure it will make her day!
Excellent service
Excellent service, kindness and patience. Keep it that way!!
16 February 2022
Unprompted review
Reply from eFax Corporate
Ashley, I’m happy to hear that our team provided you with excellent service. If you could confirm the agent name I could make sure that he/she receive your feedback. I’m sure it will make her/his day! Thanks in advance
Patrice did a great job
Patrice did a great job. He was kind, patient, and listened to my problem.
11 February 2022
Unprompted review
Reply from eFax Corporate
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you Rob. Have a wonderful day!
DONT FORGET YOUR COUNTRY CODE ON NUMBERS
THANK YOU TO THE LOVELY LADY WHO TOLD ME THE SYSTEM REQUIRES A 1 IN FRONT OF THE FAX NUMBERS.
11 February 2022
Unprompted review
Reply from eFax Corporate
Thanks again for your kind words and for being a fantastic customer. We wish you a excellent weekend!
Mrs.Elanoria was great
Mrs.Elanoria was great, Call about faxing/printing from emails, she walked me thru it with no problem. Very satisfied.
8 February 2022
Unprompted review
Reply from eFax Corporate
We’re so happy to hear you had a great experience . Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
Patrice was awesome!!
Patrice was awesome!!! He was patient with me and help me out figure out my account. He was awesome!
8 February 2022
Unprompted review
Reply from eFax Corporate
Thank you so much Anthony for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Reply from eFax Corporate
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. Have a wonderful weekend
Eleonora was very helpful when needing…
Eleonora was very helpful when needing make changes to our account. She was kind, polite and listened to my request before coming up with a solution.
3 February 2022
Unprompted review
Reply from eFax Corporate
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Excellent customer service
Excellent customer service. I realized that the agent was fluently speaking both in English and French.
1 February 2022
Unprompted review
Reply from eFax Corporate
Thank you so much Christian for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Lais was amazing and answered every…
Lais was amazing and answered every question i had very professionally
1 February 2022
Unprompted review
Reply from eFax Corporate
We are incredibly grateful Jodi that you took the time out to leave us a 5-Star review. We wish you a lovely day
review of Patrice Moussima
Today I have the pleasure of speaking with Patrice Moussima. He was very patience and explain everything to me in details and help me set up my efax. He was very helpful.
Thanks
28 January 2022
Unprompted review
Reply from eFax Corporate
We really appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out
eFax Corporate
The interaction with Lais was very professional, quick, and engaging. My problem was resolved in a matter of minutes. If you get the chance to speak with her, you will understand.
Obrigada Lais, for your excellent service, and it was a pleasure talking with you.
27 January 2022
Unprompted review
Reply from eFax Corporate
Hello Patrick, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Have a wonderful day.
Excellent support from Eleanora De…
Excellent support from Eleanora De Grandi. Thank you.
26 January 2022
Unprompted review
Reply from eFax Corporate
Dear Sue, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
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