Edwin Jagger Reviews 

Great customer care. The head on my 5-year-old Fusion razor had become loose, so I asked if they could do anything to tighten it up. They asked me to send it in and they'd have a look - ended up replacing the head with a brand new one, free of charge, all done and back with me in less than a week.

Bought a safety razor hoping it would be the last one I’d ever buy and a few months in I dropped it in the shower and the head snapped off. Bit surprised considering it’s made of metal and should be a bit more robust than that.

I asked for a replacement but they insisted I send it back for them to fix. So I sent it back and they fixed it but now of course the razor has a weak spot.

I inevitably dropped it again, and it snapped in half again. They now won’t replace it or even fix it but sent me links to buy a new one! 🙄

I appreciate I dropped the razor so it is technically my fault, BUT presumably they know people are going to be using these razors in the bath or shower and so will have wet hands and the inevitable will happen. Just expected them to be more robust considering they claim to have ‘manufacturing excellence’.

Such a shame they don’t have better customer service. I won’t bother buying another from them and will look elsewhere. I also will actively discourage friends and family from buying there.

Great quality products. Bought a razor and some razors, couldn't be more impressed with the quality of their products.
Package arrived on time and well packed.
Great service.

I bought a shaving brush off Amazon 10 months ago. The bristles are soft and just right, similar to a far more expensive Taylor brush.

After 10 months, it started to shed a lot of bristles each day. I contacted Edwin Jagger by email, and got a response after a day or so. Sent them some pictures as requested, and they sent a pre paid returns label straight back. A new brush came about a week later.

So in my experience the products are very good, and the service is excellent if there are any issues.

Beautiful razor with an excellent chrome finish and perfect weight as well
Thank you to the good skillful people at Edwin Jagger 👍

Shocking service, I would avoid this company like the plague. Order should have been delivered well before Christmas and it's still no where to be seen. It takes weeks for them to reply to your emails. Will have to notify card company and get a refund that way.

First class company. Dropped my Edwin Jagger razor and damaged the bottom plate on razor head, part not sold separately contacted Edwin Jagger to enquire about purchasing bottom plate as a separate item Edwin Jagger sent out replacement FOC fantastic customer service.

It's fantastic feeling with the truest razor that made from the steel. Never will return to the Gillette or stuff like that.

Having decided to give up on electric and multi blade cartridges for my shave. I was looking for a British company to make my purchase of a DE razor. After studying many vblog reviews I went with Edwin Jagger :-)

VERY impressed with the Sheffield made product quality.
VERY Impressed with the back up service after finding an issue, which was my fault - very embarrassing for me, but we had fun over that one :-) so I can tell you their comms are brilliant and so is Charlotte at the EJ shaving company.

If your shaver is not shaving ? - its because the BASE plate needs to be reversed - shipped the wrong way for safety purposes I think ?
The photos of the shavers show which way the comb area should be pointing.

The Razor purchased is an EJ DE 3D black handled job with superb feel and great grip to it.
Never had a slip yet, and its 'head' has a very satisfying weight that is just right for the steel poles protruding out of my face :-)

I am currently still in the trial stage to find the right blade for this razor and my steel like whiskers.

The Razor came with a free pack of 5 'Feather' blades.
I can confirm that they are the sharpest I have come across and I did get a nik or 2 from them early on.
At this point in time, Gillette green 7 o'clock work better for me - gives a slightly better post shave feel? (on my face, maybe not yours though).

Using the feather blade, I've enjoyed 6 shave sessions now and they are great with only 2 niks on the 1st shave, but beginning to sense they will be finished soon.
That's amazing considering most users say 4 or 5 shaves and their finished.

Despite 7 / 8 different blades under trial along with pre shave & post shave lotions being used and then not used, I can state that on my face using this Edwin Jagger razor, I am only finding slight irritation on occasions (without lotions !).

This seems to be more to do with the 'aggressiveness' of the blade & no doubt some poor shaving angles or not sufficient lathering up on the odd occasion.

EJ supply a sample pre shave lotion to try and it really works well, leaving a cool sensation after you have completed the shave.

I am VERY happy with this Razor, its so smooth in use.
These have been consistently the best shaves I've ever had with only very rare occasions where I nicked myself !

Maybe i'm just lucky to have chosen the right tool for the job here, but with craftsmanship like this, i'm pleased.

Charlotte from Edwin Jagger, also gave me confidence regarding their brushes, which I noted in some reviews as not so good?

I'll be purchasing one of their super brushes shortly and look forward to giving it a review too.

Thank you Edwin Jagger for making a true British, top quality product, and to Charlotte for all the help.

Great products. Excellent communications. Fast delivery. Perfect shaves.

I did not get the things I ordered

Good product, fast shipping A+

Nice quality products which were delivered quickly. Would recommend to friends.

All Edwin Jagger products I ve tried sofar are wonderfull. And their service is superb. Great brand.

Edwin Jagger have been very easy to deal with. I have bought a number of items from them online. The orders were completed promptly and arrived well packaged. The postage costs were very reasonable and I live in Australia.
All items have arrived in perfect condition and were of the highest quality.
The free samples of EJ products was a nice touch.
Recommended.

Really excellent product in every respect, and very good value too. Nicely weighted and pleasantly tactile in the hand and on the face. Easy to control, superb finish, close, smooth shave. Very helpful telephone sales staff and immediate dispatch. Thank you.

I have purchased an expensive brush (120£) that seems to be very good so far. I am satisfied and happy for my investment. But the Europe delivery service (Royal Mail) was slow with a practically impossible tracking system. I think there is room for improvement.

First class service, quality product and value for money. What more is there to say

Got a double blade razor and associated products but on seven shaving attempts to date can't get anything like a close shave. Can't see what I'm doing wrong - have tried applying the blades at every angle under the sun but the edge of the blades still refuses to engage with the stubble.

Great product and fast delivery. Couldn't ask for better product and service