The Edinburgh Casting Studio Reviews 511

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and the amazing results they achieve, often highlighting the fine detail captured. Many consumers also appreciate the clear and easy-to-follow instructions provided, making the process enjoyable and successful. The delivery service is consistently described as fast and efficient, with many orders arriving the next day. However, some customers encountered issues with their orders, such as receiving only a partial delivery or a broken bucket. A few people also experienced problems with the instructions, noting that the provided "line" for filling the casting bucket was incorrect, leading to overflow, or that the casting material did not solidify as expected. Additionally, some reviewers mentioned that the finished product did not extend as far up the arm as depicted on the website, suggesting the bucket could be taller.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality and professional... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality products and professional... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Instructions

Customers had positive experiences with instructions. Many reviewers found the instructions easy to follow,... See more

Based on these reviews

Rated 5 out of 5 stars

The cast we made of my mum and dad's hand us fantastic. They both recently passed away so it makes it even more special. I recently contacted Edinburgh Casting Studio regarding the dome to display i... See more

Company replied

Rated 5 out of 5 stars

This really is such a beautiful idea. And so well designed that anyone can get perfect results. At a few points in the process I was sure I had messed up (alginate powder didn't combine easily with th... See more

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Rated 5 out of 5 stars

Very quick delivery . The delivery driver threw it over the fence instead of knocking on the door . Broke the bucket which you obviously need to make the casting . Rang them up and they replaced it .... See more

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Rated 5 out of 5 stars

I bought two of the handcasts before Xmas but only one was delivered. I contacted TECS who promptly send out another casting the next day. Super helpful and will be back once I’ve tried out my fir... See more

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Rated 1 out of 5 stars

We received our kit as a gift for or anniversary. The directions were not good nor was the result! Firstly, we filled the provided “casting bucket” to the “LINE” as per the instructions. Th... See more

Company replied

Rated 1 out of 5 stars

We received a kit as an anniversary gift. Sadly, the casting did not solidify as the instructions suggested. The entire process was a major disappointment. Customer service was not helpful in... See more

Company replied

Rated 5 out of 5 stars

I got this item as a birthday gift for my mum. We haven't used it just yet, so can't comment on how it turned out, but it's goin to be my mums,mine & my daughters hand holding each others. 3 generatio... See more

Company replied

Rated 5 out of 5 stars

Turned out amazing ! Really easy to follow instructions, packaged well . Great fun to do , even my doubtful partner was amazed at the detail captured

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Rated 5 out of 5 stars

Very helpful re delivery.. extremely helpful and changed the address I had given and arranged overnight delivery so my daughter could have her present on her birthday.

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Rated 5 out of 5 stars

Easy to follow instructions, messy but a wonderful idea for a keepsake when loved ones are near but so far in life and death.

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Rated 5 out of 5 stars

Kept Up to date til delivery Had issue with broken bucket was resolved and new one in post immediately.. thanks

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Rated 5 out of 5 stars

This hand casting kit was purchased as a gift so cannot comment on quality but it was delivered on time and I am sure will be an appropriated gift

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Rated 5 out of 5 stars

I can’t praise this company enough. I wanted a family cast for a lass with little time to spare. Sarah from the Edinburgh casting studio ensured it was sent overnight. There will now be an everlas... See more

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Rated 5 out of 5 stars

The item arrive in super quick time, was well packaged and had everything we needed to make the cast. Highly recommended company.

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Rated 5 out of 5 stars

Delivery was so quick, after ordering, The instructions were very clear, loved the results, and ordered a refill aswell.

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Rated 5 out of 5 stars

This is my second order, great price, speedy delivery and hopefully this cast will turn out as good as the first.

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Rated 5 out of 5 stars

Great company fast delivery instructions easy to follow.this is my 3rd casting I've done.

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Rated 5 out of 5 stars

A truly professional company, with professional finish, high quality products. Their customer service has genuine Scottish warmth and desire to help in any way possible.

Company replied

Rated 5 out of 5 stars

1: It was great to be able to speak to someone on the phone, and the lady was really helpful and friendly. 2: The parcel arrived the next day. 3: The product is very good quality and I am delighte... See more

Company replied

Rated 5 out of 5 stars

I ordered a refill and a glass dome, they arrived the following day. The glass dome was for a cast that we had already made and the refills are for gifts

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Rated 5 out of 5 stars

Our second attempt. My husband held my hand so tight that my fingers were squashed. Lovely dome. When it is done we will send it back for painting.

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Rated 5 out of 5 stars

Ordering on the website was quick and easy. The delivery arrived fast too.

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Rated 5 out of 5 stars

Excellent prices with quick delivery great results thank you for creating a cherished memory

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Rated 5 out of 5 stars

Excellent service. Very prompt delivery. Well packaged. Thank you

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Rated 3 out of 5 stars

I have read the reviews on this product and was keen to purchase as a gift for a friend at the cost of £44, only to arrive at the checkout to be charged a further £16.95 for delivery. I could get free... See more

Company replied

Rated 4 out of 5 stars

Bought this to do a casting of myself and my husband. By the time we got around to doing it, we had had it 12 months and I wasn't sure if it would be okay. We tried it anyway but as the alginate didn'... See more

Company replied

Rated 3 out of 5 stars

It was sent with a signature for delivery I was at work and could not get the delivery. I have asked for a re delivery and I have no idea where it is now . Not at my happiest about that but I will try... See more

Company replied

Rated 4 out of 5 stars

Easy ordering system, prompt delivery. Not used the product yet, but I’m sure it will be excellent.

Company replied


Company details

  1. Art Handcraft
  2. Handicraft
  3. Scrapbooking Store
  4. Sculpture

Written by the company

Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

511 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions, messy but a wonderful idea for a keepsake when loved ones are near but so far in life and death.

5 August 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Mixing can be a little messy but we're so pleased you found our instruction booklet easy to follow. We hope you're happy with your precious hand cast x

Rated 5 out of 5 stars

Easy to Order

Easy to Order, quick delivery & very well packaged!!!

5 August 2025
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Reply from The Edinburgh Casting Studio

Fabulous! we're thrilled that you're happy with the delivery and packaging :)

Rated 5 out of 5 stars

Second order for my family

This is my second order, great price, speedy delivery and hopefully this cast will turn out as good as the first.

26 July 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the lovely review :) We're so pleased that you've been happy with our kits. Do let us know how your casting turned out!

Rated 5 out of 5 stars

Easy to order

Easy to order, product came in good time, and it looks great.

2 July 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the review, we're so pleased that you were happy with the ordering process. We hope you enjoyed the casting experience!

Rated 5 out of 5 stars

Perfect

Our second attempt. My husband held my hand so tight that my fingers were squashed. Lovely dome. When it is done we will send it back for painting.

2 July 2025
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Reply from The Edinburgh Casting Studio

We're so pleased your second attempt went well. We looking forward to receiving your cast for our tidy and paint service.

Rated 1 out of 5 stars

We received a kit as an anniversary…

We received a kit as an anniversary gift.

Sadly, the casting did not solidify as the instructions suggested. The entire process was a major disappointment.

Customer service was not helpful in resolution. We would never buy or recommend this!

18 May 2025
Unprompted review
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Dear Peter

We're sorry you've felt the need to leave us not one, but two one star reviews when we have been trying to resolve this for you.

I'm sorry if you didn't find customer service helpful in resolving this for you.

As you know we did offer to send a new kit out to you so that you could have another attempt. We asked for an order number but didn't hear back from you. We just need some proof of purchase before going to the expense of sending a new kit out to you as you are based in Canada!

Once we have an order number or email confirmation then we'd be more than happy to send out another kit for you to try again.

Rated 5 out of 5 stars

Prompt service .

25 June 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the review. We do try to get the orders out as quickly as possible. We hope you enjoy the casting experience too :)

Rated 4 out of 5 stars

Great keepsake

Bought this to do a casting of myself and my husband. By the time we got around to doing it, we had had it 12 months and I wasn't sure if it would be okay. We tried it anyway but as the alginate didn't set after about 5 minutes we abandoned it. We re-ordered the alginate and stone powder and tried again. It actually took about 7-8 minutes to set. The finished result is lovely, not quite the detail as on the website but that could have been slight movement on our part. The reason I dropped one star is the finished statue only came to where our wrists are and not a few inches up the arm as on the website. I think the bucket could do with being a little taller so more of the arm can fit. Now it is in the globe there is about 4 inches of wasted glass above the statue which is a shame8

25 April 2025
Unprompted review
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for taking the time to review our casting kit

We're sorry to hear the setting time was a little longer than expected. The alginate usually takes approximately 5 minutes to set but it can take longer if the water is very cold or if it was a particularly cold day.
We're glad you got there in the end though!

Rated 4 out of 5 stars

Easy ordering system

Easy ordering system, prompt delivery. Not used the product yet, but I’m sure it will be excellent.

13 June 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the review! Happy Casting :)

Rated 5 out of 5 stars

Great service and quality.

1: It was great to be able to speak to someone on the phone, and the lady was really helpful and friendly.
2: The parcel arrived the next day.
3: The product is very good quality and I am delighted with the result.

10 June 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for such a lovely review Margaret! We're so pleased you were happy with the service and had great results with our Premium Handhold Kit :)

Rated 3 out of 5 stars

medium displkay

I ordered medium one which was perfect then also ordered large on thinking my parent hands with mine would both fit but it was just the height if the glass dome not the width of the wooden slice.

7 June 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Hi Lorraine, We're sorry that the large glass dome didn't fit your hand cast.

On our website we do recommend measuring the widest point of your handcast to check it will fit into this dome (the dimensions are provided).

Sometimes if it has been cast with the wrists far apart then it will be too wide

Do get in touch with us at hello@edinburghcasting.com if you'd like to return it.

Rated 5 out of 5 stars

My husband is terminally ill

My husband is terminally ill, and we did a family one with ours daughters, such a fun thing to do, for a life time of memories

6 June 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

We're so terribly sorry to hear about your husband, the Family cast must be so precious to you all. We know it will bring you all great comfort in the times ahead x

Rated 5 out of 5 stars

Excellent prices with quick delivery…

Excellent prices with quick delivery great results thank you for creating a cherished memory

29 May 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the wonderful feedback Simon! We're so pleased that you were happy with the results!

Rated 5 out of 5 stars

The item arrive in super quick time

The item arrive in super quick time, was well packaged and had everything we needed to make the cast. Highly recommended company.

16 April 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the wonderful feedback, it means such a lot to our little company :)

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Very prompt delivery.
Well packaged.
Thank you

7 April 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the lovely feedback, we're so pleased that you were happy with the service :)

Rated 5 out of 5 stars

Absolutely loved mine

Absolutely loved mine, a memory that I will cherish forever of me and my Nan. I would suggest a 3rd person to do the mixing and timing etc, makes it easier for those doing the cast.

12 April 2025
Unprompted review
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

We're so pleased that the casting went well with your Nan. What a precious keepsake for you to have. And good advice about the mixing, it certainly helps to have another pair of hands!

Rated 5 out of 5 stars

Lasting memory

Bought this for my husband who is terminally ill so that I could hold his hand forever. Super pleased with how it turned out. Its still in its drying stage.

9 April 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

We're so sorry to hear about your husband, and hope your cast brings you and your family comfort in the difficult times ahead.

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