Contacted shop at Bruntsfield asking about replacement crank arm for Whyte e bike. Promised call back once component identified. Removed no call back. Called again promised call back . Receive... See more
Company replied
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See what reviewers are saying
Yes, a store with a great range of excellent bikes for sale. But for me, it's the staff that make the experience. I've found all attentive, interested and knowledgeable. Not just when buying, but acr... See more
Company replied
John was working over the weekend in both the Bruntsfield and then the Canonmills store and was so kind helping me to get the right helmet and then spent time helping me think about a future gravel bi... See more
I ordered a Brompton bag from Edinburgh bike coop: they had the best price I could find online. The delivery date quoted was a bit longer than I'd hoped, but I accepted this for the price. The bag a... See more
Company replied
Company details
Written by the company
Founded in 1977, we're a bicycle shop with a difference - a workers' cooperative whose members own a fair share of the business and receive an equal share of the profits. We have 6 shops across Scotland and North East England, and we sell top name electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. We also offer repairs, bike and e-bike servicing by expert mechanics.
Contact info
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered cycling shoes that were shown…
Ordered cycling shoes that were shown as in stock but had email after the order was confirmed to say item no longer in stock
13 April 2024
Great service from the team
Great customer service from the team. Speedy delivery with my beautiful new bike.
14 April 2024
Excellent service
1 April 2024
Sent wrong helmet
Sent wrong helmet, Called and they had run out of stock of the one I had ordered. Only option was to send back for a refund but I needed it. Also on hold for a while.
27 March 2024
What you’d expect from a LBS
Very good service - responded well to stock availability query and goods arrived sooner than expected.
10 April 2024
Made an order, not recieved, no contact
Made an order, order got delayed dispatch. Contacted them via email. No replys. Contacted them via their live chat no response. Radio silence on my order i cannot get hold of anyone regarding my order. I dont know what else i can do.. how can i give more than 1 🌟 . Im very dissapointed and i hope maybe this review will give me the contact i am after so we can resolve this issue
I recieved a call from The business and we sorted out the issue, all good 👍
8 April 2024
Great site and service
My local branch didn't have what I wanted in stock, so they suggested I went online. Ordering was extremely easy, and the parts arrived within 48 hours - without the customary barrage of texts and emails. Just - arrived.
Excellent service.
7 April 2024
Haibike E-bike serviced. Excellent
Just had my Haibike E-bike serviced at EBC.
Efficient and excellent customer service. Very good value. Had previously had it serviced at Evan’s, but this was cheaper and much quicker.
Recommend them 100%
28 April 2024
Unprompted review
Team at Cannonmills are incredible
Team at Cannonmills are incredible! Have had a few issues with my bike this year with a crash and general maintenance and the guys have all been super helpful and great advice too. Highly recommend
20 March 2024
Fast delivery and great price.
19 March 2024
Reply from Edinburgh Bicycle Co-op
Hi Gillies, thanks for the review!
Super service and a good price on an awesome bicycle!
Excellent communication by staff. Bicycle delivered with great care in perfect condition. Delivery of bike was sooner than expected. The fact that the pedals and charger came a day later was fine.
1 April 2024
Reply from Edinburgh Bicycle Co-op
Hi Patrick, many thanks for the kind review! Enjoy your new bike!
Aberdeen store didn’t have any items I…
Aberdeen store didn’t have any items I wanted( bags for gravel b.). No mention of this on website. Could supply in a few days! I travelled from Kirriemuir. On line order to Edin. message it would take a few days to move stock to mail. Bag arrived postage charges waived!
1 April 2024
Reply from Edinburgh Bicycle Co-op
Hi Adrian, I'm afraid that we can't guartantee that any item on our website will be in every store at all times. However, you can click on the info bubble to check which stores have the item in stock, or you can call us to put something behind the till for you. We can also usually order what you want into store within a few days. If we've waived the delivery charge and posted them to you instead, that's fantastic. Let us know what we can do to get your experience up to a five star! Kind regards.
Great price easy to order and delivered…
Great price easy to order and delivered on time.
15 March 2024
Reply from Edinburgh Bicycle Co-op
Hi Mr. Boyack, thanks for taking the time to review us!
Reply from Edinburgh Bicycle Co-op
Hi Alex, thanks for the kind review!
Cycling shoes
It was the only place that had the cycling shoes I wanted in stock. Items delivered and were as expected. Only gave 4 stars due to no communication other than an order confirmation email. Then silence until the package turned up. I’m just used to getting more comms emails I suppose (package on its way etc).
26 March 2024
Reply from Edinburgh Bicycle Co-op
Hi Helen, thank you for your review. We did send a dispatch email along with receipt on the 29th when we shipped the order, however occasionally our emails route straight to the spam folder.
I put my bike in for its free six week…
I put my bike in for its free six week service at the Aberdeen shop. Delighted with the service, friendly staff and promptness in completing the work.
10 April 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Liz, thank you for your review, glad the team got the bike checked over for you in a timely manner.
Nicky is Awesome
Nicky was so kind and fixed my bike as an emergency for a great price, now I wont have to miss my cycling profficiency. Thanks Nicky
15 April 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi and thank you for your review, glad we could get the issue sorted promptly.
Knowledgeable and helpful advice
I have very specific requirements and Scott was very knowledgeable and helpful in discussing various options
I have been a customer for over 30 years and have always been impressed by the service
Ian
Midlothian
13 April 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Ian, many thank for your review, great to have you as a repeat customer.
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