Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
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Very nice person,sounded friendly.well…
Very nice person,sounded friendly.well informed,gave me all options to consider.
30 September 2026
Very good with the conversation and…
Very good with the conversation and helped me resolve the matter quickly.
30 September 2026
Very good and dealt with my complaint…
Very good and dealt with my complaint about incorrect meter readings very quickly
30 September 2026
Complex system to change tariff talked…
Complex system to change tariff talked through with staff, nice guy seemed to understand my frustration
30 September 2026
Ruby was very patient and polite with…
Ruby was very patient and polite with me. She was happy to repeat the answers to my questions which I asked a few times ! Sorry
30 September 2026
Michelle a star.
Michelle was clear and precise and easy to talk to. Answered my questions, giving me all options on tariffs. Making it easy to understand. A call that i was worrying about made easy. Thank you Michelle.
30 September 2026
Continued great service.
EDFs inquiry agents are continuing to deliver great polite service. I was helped by Beverly this afternoon who handled my inquiry swiftly and explained everything clearly in very pleased with EDFs service .
30 September 2026
Eduardo from EDF was absolutely…
Eduardo from EDF was absolutely brilliant. He was friendly, patient and really helpful throughout the whole process. He explained everything clearly, made sure I understood what was happening and genuinely made the situation much less stressful.
His customer service was excellent and I really appreciated the time he took to help me. He is a credit to EDF and deserves recognition for the way he dealt with my issue. Thank you, Eduardo!
30 September 2026
Once I got through I was helped
30 September 2026
Bryan investigated the problem thoroughly
Bryan investigated the problem thoroughly and was helpful and polite throughout.
30 September 2026
Michael C was very helpful this morning…
Michael C was very helpful this morning with my questions regarding capping my gas and electric bill, he found lots of information for me which enabled me to make a decision regarding savings for my household bills…. I was very grateful for his help and At the end of my conversation with him I realised that I could just stay the same as I was without incurring any increases in my bills. Thank you
30 September 2026
Excellent experience
Excellent experience. I was talked through the various options open to me including staying with current tariff until it expires then change. Hadn’t thought of that.
30 September 2026
Elaizza was very helpful and understood…
Elaizza was very helpful and understood what I was saying, that I couldn't afford the £99 per month I had been quoted for the new gas tariff, so I settled for paying £80 per month fixed for 12 months.
30 September 2026
Lovely young man very helpful patient…
Lovely young man very helpful patient and polite.
30 September 2026
The customer service which was given was good
The customer service which was given. Was immaculate and nice
30 September 2026
Meter Reading
I contacted EDF energy to submit my meter reading & to give my email address. Dawn was most helpful & hope to submit my meter readings via email in the future.
30 September 2026
Switching to EDF for gas and ekectric…
Syed gave very clear explanations and once I had chosen the tariff he helped me to make the switch very easily.
30 September 2026
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