We were referred to Eden Windows as a subsidiary of JoeDan, who had installed the other windows and doors at our home. A lady called Mia came out to measure up and was really helpful going through d... See more
Company replied
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We saw Eden window initially on Instagram and arranged an appointment. We met with Mia and the whole process went well from start to finish. Mia was able to show us front door options with differe... See more
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We got all our windows replaced by Ryan and Lee, and they truly did a fantastic job. Our windows look incredible, and finally we have an element of warmth in the house as the previous windows were sup... See more
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We took ages choosing our windows and to be honest we must have got on Andrew’s (sales) nerves but he was patient and helpful. On installation day we met Lee and Ryan who were absolutely brilliant. Fr... See more
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Company details
Written by the company
Visit our Orpington showroom to experience our range of premium aluminium and Evolution windows and doors. Our aluminium system is exclusively ours and manufactured in Tewkesbury, delivering slim sightlines, precision engineering, and outstanding performance. Alongside this, we showcase Evolution timber alternative windows and doors, Signature aluminium doors, Solidor composite doors, bifold doors, and sliding doors, suitable for both modern and traditional homes. We also specialise in replacement roofs and frames, offering a high quality solution to upgrade existing conservatories and glazed spaces without the need for a full rebuild. Our experienced team is on hand to provide clear, friendly advice with no pressure. A showroom visit allows you to see the finishes, detailing, and build quality up close, with expert guidance tailored to your home. If you are improving a home in the South East or South London, we would love to welcome you to our Orpington showroom and help bring your ideas to life.
Contact info
45 Leesons Hill, , BR5 2LF, Orpington , United Kingdom
- 0800 884 1999
- sales@edenwindows.co.uk
- www.edenwindows.co.uk
4.6
Excellent
359 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Fitters Martin and Dave were excellent
Fitters Martin and Dave were excellent. Very polite and hard working. Very pleased with their workmanship. They also showed us how to operate the doors and locks before leaving and tidying up.
1 March 2024
Unprompted review
Reply from Eden Windows
Dear Rob,
Thank you for your wonderful feedback!
We’re thrilled to hear that Martin and Dave provided excellent service. Their politeness, hard work, and high-quality workmanship are attributes we highly value. It’s great to know they took the time to show you how to operate the doors and locks before leaving everything tidy.
Your satisfaction is our top priority. If there's anything more we can do for you, please let us know.
Best regards,
Team Eden
Disgusting customer service - STAY CLEAR
Awful company, I have never experienced such bad customer service. We recently had an extension done by Eden and although they said they do many, I cannot see how true this is, the whole 9 months was a awful experience and just a few points to highlight below.
- The sales team told us after paying 50% deposit, the work would start in 6 weeks at a max and would be completed in 6 weeks. A total of 3 months. This timeline was very far off and it took a total of 9 months.
- We were miss sold what could be achieved. It seems Eden don't know there own product or the legal requirements etc when building an extension.
- Sales team lie. This was something I was told by the installation manager. When I was trying to sort out the mess that Eden had made as the cost was completely off, the installation managers response was sales people will lie to you to get a sale. When I questioned him on this and I said surly your not telling me your sales team have lied to me he said, yes they would have just to get the sale.
- When building the extension they damaged many sections of the garden. Sections they shouldn't have even been close to. There response was this is what happens with building work.
- Installation managers attitude was awful and needs some lessons in customer service. Whilst I was in the office he came around and was extremely rude and bullish to my pregnant wife who left her in tears. The contract builder had to come into the house to check she was ok and admitted his attitude was out of order.
- Once the extension was completed the property was leaking all on live electric wires, that hadn't been fitted yet. I took pictures and videos to send and report the issue. Installation manager was far from helpful and his response was this is built correctly and it's meant to be like this. I really had to push for this to be correct and the extension to not leak. Since then it's leaked 3 times. Hopefully it's fixed now.
- Emails were rude from the installation manager. We have since shared just a few emails examples with family and friends who were looking for work and thankfully it's put them off going with Eden. One of the emails was ended with 'this doesn't warrant a response. This was off the back of me trying to get out warranty and he was not providing this.
- Measurements were completely wrong. The build was a foot and half in width less then it should have been. This was because Eden didn't know the legal requirements and the contractor had to inform them. Eden then said this was agreed on some document we have never seen, and had no signature against. When I asked to pause this to sort this out, there response was it will delay the build starting by 3 months and you will not be able to get your 50% deposit back which was almost £20k. Leaving us feeling a bit trapped on what to do.
- Installation manager and team left rubbish in the garden and cladding they had removed. When I asked for this to be taken, the response was that we had agreed to leave the rubbish and cladding in our garden as we wanted to expose of it. I asked where this had been said, as why would I want to clear the builders rubbish, and they couldn't find any communications. Be careful as I think they are lazy and bully people into doing stuff.
- Electrics was incorrect and what was on the contract and what the electrician was told to do were to different things.
- Even after all these mistakes I tried to sort out the issues with Eden just to get this fixed and extension completed. I called many times to discuss over the phone and informed them of the days I was at home and not in the office to discuss in person, but they didn't seem willing to help and instead seemed to want to hide and respond behind email.
- Are there any positives? All the builders were friendly but they were all contractors and non of them actually worked for Eden. Sales person who did make some big errors and admitted it (all on email) although caused issues. I actually feel he honestly cared and wanted us to have the best day experience. It's just a shame this wasn't carried through in any of the following stages.
Overall an awful experience. I have spoken to a few local trade people I have used for other stuff since and they have all said the same about them. They used to be good, but got too big and don't care about customers anymore.
1 January 2024
Unprompted review
Reply from Eden Windows
Dear Jack,
We appreciate you taking the time to share your feedback, though we must strongly refute the claims made in your review. It's important to note that online reviews often offer only one perspective, and they can sometimes veer into personal attacks rather than constructive criticism.
While we understand that you may have had a negative experience, we firmly stand by the quality of our work and the professionalism of our team. At Eden Windows, we have successfully constructed numerous living spaces, leaving many satisfied customers in our wake.
However, we understand that misunderstandings and challenges can arise, and we are committed to addressing any concerns you may have. Our doors are always open for constructive discussion, and we openly invite you to engage with us directly to resolve any issues.
It's easy to criticize from behind a keyboard, but meaningful dialogue and open communication are the keys to resolving conflicts and improving customer satisfaction. We encourage you to reach out to us so that we can address your concerns in a proactive and constructive manner.
Regards
Team Eden.
Today had a new Front Door and side…
Today had a new Solidoor Front Door and side window installed. The quote was a fare price and clearly explained with agreements in place to protect both the customer and their company.
From beginning to end a simple process.
Clear estimate. The Fitters, Martin and David were very polite, gave me the options on different trims. Gave clear instructions on door locking mechanism. Tidied up well on completion.
Only comment. Why not give the guys working Company logo'd overalls/jacket or sweat tops. It would add that little bit extra in company appearance.
5 February 2024
Unprompted review
Reply from Eden Windows
Thank you for your valuable feedback!
We appreciate your positive comments on the installation process and the professionalism of our team, David and Martin.
Your suggestion about company logo'd overalls or jackets is noted – we'll explore ways to enhance our team's appearance.
We're glad you're pleased with your new Front Door!
100% happy with eden windows
100% happy with eden windows, from the first phone call, showroom visit and final door fitting everything went so well. Fitters Martin and Dave are very friendly and at the same time very professional, they have done very good job and let the site very tidy. We are very pleased with our new entry door. Many thanks
30 January 2024
Unprompted review
Reply from Eden Windows
Thank you immensely for taking the time to share your experience with Eden Windows. We are absolutely thrilled to hear that your journey, from the initial phone call to the final door fitting, exceeded your expectations.
It warms our hearts to know that our showroom visit and the installation process, led by our skilled fitters Martin and Dave, left a positive impression. We believe that friendliness and professionalism can go hand in hand, and we're delighted that you found our team to embody both qualities. Martin and Dave are indeed dedicated craftsmen who take pride in their work, and it's fantastic to hear that they left your site not only with a beautifully installed entry door but also impeccably tidy.
Your satisfaction is our ultimate goal, and we're genuinely pleased to have provided you with a positive experience. The new entry door is not just a functional addition but a statement of quality and craftsmanship that we strive to deliver consistently.
We sincerely appreciate your trust in Eden Windows, and we look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to reach out.
Warm regards,
Team Eden
Reply from Eden Windows
Double the joy with two favorable reviews from you! We're genuinely grateful for your ongoing support and thrilled to be consistently exceeding your expectations.
Your satisfaction is our top priority, and we're delighted to have earned your trust not once but twice. If there's anything more we can do for you or if you have any suggestions, feel free to share.
Thank you for being a valued part of the Eden Windows family.
Highly Recommended
I’m really pleased with my whole experience with Eden Windows. They were prompt, reliable and very professional. Graham and the fitters Lee and Ryan were all friendly and nothing was too much trouble. They were clean and tidy too. There were some scratches on the glass which was no fault of theirs and they were very apologetic and replaced the glass as quickly as possible. I will definitely use them again and would thoroughly recommend them.
19 December 2023
Unprompted review
Reply from Eden Windows
Thank you for sharing your delightful experience with Eden Windows! We're thrilled to hear that our prompt, reliable, and professional service, embodied by Graham and the expert fitters Lee and Ryan, left a positive impact.
It's heartening to know that their friendliness and willingness to go the extra mile resonated with you. We understand that unforeseen issues can arise, and we appreciate your understanding regarding the scratches on the glass. Our commitment to resolving issues promptly and with sincere apologies reflects our dedication to customer satisfaction.
We look forward to the opportunity to serve you again, and we truly appreciate your recommendation. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Team Eden!
Sadly disappointing experience with…
Sadly disappointing experience with Eden. After a great sales pitch and then visiting their lovely showroom we paid a large deposit in Aug 23. We didn't hear anything for a while and then the surveyor completely messed up the planning application which was refused and then took over a couple of months to resolve. Liaising with the building team and building regs (which we did ourselves in the end) was confusing and difficult and felt like they did not wish to do the job. As nothing had still happened at beginning of Dec 23 we asked for our deposit back (less some fees). We waited for another month before chasing them again when it was finally returned late Jan.
We can't comment on the build quality as have now gone elsewhere,..........Check, check and check all details again before you hand over a deposit for a garden room.
22 January 2024
Unprompted review
Reply from Eden Windows
Thank you for providing context to your experience with Eden. We sincerely appreciate your detailed insights, and we acknowledge the unique challenges posed by the non-standard nature of your project.
Understanding the complexities involved in your custom build, including your involvement with your builder for foundations, the need for planning and building regulations, and your eagerness to proceed even before official acceptance notification, sheds light on the intricacies of your situation. We regret that the process was not as smooth and collaborative as it should have been.
Your efforts to customize and fine-tune the project, including the request for multiple quotes and the gradual removal of certain aspects. We understand the importance of flexibility in tailoring our services to your specific needs, and we appreciate your patience during this evolving process.
We genuinely value your feedback as it helps us identify areas for improvement for non-standard project moving forward.
We remain committed to enhancing our processes to provide a more seamless experience for all our customers.
Kind regards,
Team Eden!
Thank you so much for replacing patio…
Thank you so much for replacing patio door with new French doors, really happy with the work and the men were polite and thorough with the work, many thanks!
11 December 2023
Reply from Eden Windows
You're very welcome! We're thrilled to hear that you are happy with the replacement of your patio door with new French doors. Your satisfaction is our utmost priority.
Our team takes pride in being polite and thorough, ensuring that the work not only meets but exceeds your expectations. We believe in delivering not just a service but an experience that enhances your home.
If you have any more projects or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us!
Warm regards,
Team Eden!
Scott and Mike did a fabulous job…
Scott and Mike did a fabulous job fitting my new front door. It looks stunning. They were polite and cleaned up after job. They did a great job of fitting the door in a rather wonky frame and finished off the inside and outside nicely with some extra trim. Thank you.
10 January 2024
Unprompted review
Reply from Eden Windows
Thank you for your fantastic feedback! We're thrilled to hear that Scott and Mike exceeded your expectations while installing your new front door.
It's wonderful to know that not only does your door look stunning, but our team also ensured a seamless fit in a somewhat challenging frame. Politeness and cleanliness are essential elements of our service, and we're pleased that these qualities didn't go unnoticed.
Your satisfaction is our greatest reward, and we're grateful for the opportunity to enhance your home.
Thank you once again for choosing us, and we look forward to serving you in the future.
Best regards,
Team Eden
Guys were very polite covered all my…
Guys were very polite covered all my furniture so no damage and the carpets as it was raining.
Liked chocolate biscuits
4 January 2024
Reply from Eden Windows
We are delighted to receive your kind words about our team! Politeness is a cornerstone of our service, and we're pleased to hear that our team not only met but exceeded your expectations.
Covering your furniture and carpets during inclement weather is a testament to our dedication to the utmost care in every detail. We believe that your home is your sanctuary, and we treat it with the respect it deserves.
And, of course, who can resist the charm of chocolate biscuits? We're thrilled that this little touch added a sweet note to your experience.
Thank you for entrusting us with your project, and we hope to have the pleasure of serving you again in the future.
Best regards,
Team Eden
New front door installed
Lee & Ryan removed our old front door and installed a new Solidor. Spent the time making sure everything was perfect and cleaned everything up. Its been a month since the install, no issues and would highly recommend.
6 December 2023
Reply from Eden Windows
Thank you for sharing your experience with us! We're thrilled to hear that Lee and Ryan delivered exceptional service during the installation of your new front door.
Their commitment to perfection and meticulous attention to detail showcase our dedication to providing top-notch craftsmanship. We understand that a new front door is not just an installation but a crucial element of your home's aesthetics and security.
It's wonderful to know that after a month, everything remains in pristine condition. Your recommendation means the world to us and reaffirms our mission to exceed expectations.
If you ever need further assistance or have more projects in mind, we'll be ready to deliver the same excellence.
Best regards,
Team Eden
Excellent from start to finish
Excellent from start to finish. Good communication, good workmanship, prep and clean up very thorough.
My only criticism is that we had to pay over 90% of the cost upfront before any work started. That is a lot on trust but it turned out to be absolutely fine.
14 December 2023
Reply from Eden Windows
Thank you for your glowing review! We're thrilled to hear that your experience with us was excellent from start to finish.
Communication is key, and we're glad that it played a positive role in your satisfaction. Our commitment to good workmanship, thorough prep, and meticulous clean-up reflects our dedication to providing a seamless and stress-free experience for our customers.
We appreciate your feedback regarding the payment process. We understand the trust involved, and we're delighted to have exceeded your expectations in this aspect as well.
Your satisfaction is our top priority, and we look forward to any future opportunities to serve you.
Best regards,
Team Eden
The fitters were very polite and…
The fitters were very polite and respectful of the property and ourselves. They worked really hard and didn't finish until late. They were very clean and tidied up after the job was done. First class service.
4 December 2023
Reply from Eden Windows
Thank you for your glowing review of Eden Windows! We're thrilled to hear our team's dedication to politeness, hard work, and cleanliness made a positive impact on your experience.
At Eden, we're committed to delivering a top-notch service from start to finish. Your satisfaction is our priority, and your feedback fuels our ongoing pursuit of excellence.
If there's anything specific you loved or any areas you think we can improve, please share. We value your input and look forward to serving you again.
Best,
Eden Windows Team
A much lighter conservatory thanks
We previously had a conservatory with a solid roof that blocked a lot of sunlight and left the rest of the house feeling rather gloomy and dark.
Having looked round the showroom we were pleased to be able to select a new roof with large glass panels and the rest would be well insulated.
The fitters arrived punctually and were happy to adapt to our requests, and they coped extremely well with our two dogs.
At every stage stage of installation they kept their workspace as neat and tidy as possible and we are extremely grateful.
28 November 2023
Unprompted review
Reply from Eden Windows
Thank you for sharing your positive experience with Eden Windows! We're delighted to hear that our new conservatory has brought much-needed light into your home.
Choosing a roof with large glass panels was a great decision, and we're thrilled it has transformed your space. Our team takes pride in adaptability and customer satisfaction, so it's wonderful to know they accommodated your requests seamlessly.
We understand the importance of a tidy workspace, especially with furry friends around. It's fantastic to hear that our fitters not only kept things neat but also coped well with your two dogs.
Your comfort and satisfaction are paramount to us. If there's anything else we can do to enhance your experience or if you have further preferences, feel free to share. We're grateful for your trust in Eden Windows and look forward to brightening more homes in the future.
Here's to a brighter, more enjoyable living space!
First Class all round experience.
Good description and explanation of products.
Although, the fitting was not done on the agreed date we were given a reasonable explanation for the reasons why not and in good time to make alternative arrangements.
Fitters came on time. They were polite, did a good job and left everything clean.
We love the door.
17 November 2023
Reply from Eden Windows
Thank you for sharing your "First Class" experience with us! We're delighted to know that your journey with Eden Windows has been a positive one.
We understand the importance of clear product descriptions and explanations, and we're pleased that our team provided you with the information you needed to make informed decisions.
We apologize for any inconvenience caused by the rescheduled fitting date. We appreciate your understanding and are glad to hear that our timely communication allowed you to make alternative arrangements without hassle.
Punctuality, politeness, and a thorough job are standards we uphold, and it's fantastic to hear that our fitters met and exceeded your expectations. Leaving everything clean is part of our commitment to delivering not just a product but a seamless overall experience.
We're thrilled that you love your new door! If there's anything else you need or if you have further feedback, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service.
Eden Windows Team
Absolutely disgusting customer service
Absolutely disgusting customer service. We have had shutters that have been fitted which are not fit for purpose and not as described and Eden Windows want the customer to fund the cost of installation on the replacement.
8 November 2023
Unprompted review
Great service throughout
Great service throughout. Happy with the sales service and the fitting team. Really happy with the results.
24 October 2023
Reply from Eden Windows
Delighted to hear you had a great experience with Eden Windows! From sales to fitting, we're pleased to have provided excellent service. Your satisfaction is our priority, and we look forward to serving you again in the future.
Good team work and an excellent result
We have had all the windows in our house replaced by Scott and Mike. Due to the hot weather they found the back of the house was hot in the afternoon. They adjusted their plans accordingly to work on the cooler front of the house in the afternoon. We were informed beforehand which rooms they would work in next so that the window areas could be kept clear. The bathroom and kitchen windows fitted were early in the day so they were out of action for the minimum time.
The work went smoothly and Scott and Mike tidied up as they went along.
A quality job with good quality windows fitted.
4 September 2023
Unprompted review
Reply from Eden Windows
Thank you for your comments. Good to know that our fitters did a great job
I would definitely use Eden Windows…
I would definitely use Eden Windows again. From beginning to end it was professionally run and they kept us up to date. The installation of the door was extremely well done and looks a dream.
Thank you
Rob and Lynn
14 September 2023
Unprompted review
Reply from Eden Windows
Lovely comments from you. Thank you!
Excellent Service
Excellent service throughout from
Eden Windows supplying and installing a bespoke Solidoor front door to our specification.
3 September 2023
Reply from Eden Windows
Yes, we are a major supplier and the bespoke service with our specialist software is the perfect tool to design and style just right
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