Edenmoor Reviews 

When I cut into my Beef Wellington on Christmas Day it was not beef but salmon. I was very disappointed and complained to Pipers. They apologised and refunded the payment but not the postage, which I had to request. I would have preferred a replacement but that was not offered. The problem seemed to be in the labelling but I felt a perfunctory apology and a refund was not enough to continue ordering from them.

Ordered from here for the first time before Christmas. Ordered beef shin, and short ribs, cooked both in the slow cooker and shredded to make birria tacos. Amazing. Had to keep “testing it”
Just to be sure :D

Didn’t fulfil my new years order. Ordered in advance and had a call the day before to say they would be unable to deliver the food I ordered for our New Year’s Day roast. Left with a day to sort good quality meat for 8 people!!
I understand that they are refunding but how long will this take? Putting me £50 out of pocket just after Christmas to try and sort

I ordered a taster selection of meat from Pipers Farm and used the roasting joint for guests after Christmas. Always concerned about over cooking it and losing the medium/rare quality , I followed their online instructions; the result was perfectly cooked, melt in the mouth beef. My guests couldn’t get over how tender it was. I will be using this company again.

This was my first time of ordering from you and I will now definitely be ordering again. We had beef Wellington and an unsmoked ham. Both were excellent, the beef was supposed to be for 2 but there was some left for Boxing day. We have been passing on your site to friends and family, one tried to order a beef Wellington but you were sold out!

Found Pipers farm through social media . Ordered for the first time for a few products for Christmas . The meat we ordered was first class and didn’t disappoint on Christmas Day . The chutneys and cranberry sauce was on another . Delivery time was great and was informed every step of the way . Will definitely be using again thank you .

Delicious Christmas cheese. Despite it being a last minute order it was delivered on time. Well packaged.
Incredibly good value cheese vs supermarket equivalent and much more tasty.

Fantastic 3kg unsmoked ham. Delicious - followed instrustions of soaking overnight, 1st boil , 2nd boil in water, onion, carrot, celery & spices (pepper, bayleaves, cloves & star anise)rather than my usual boiling in cranberry & apple juice. Gorgeous, tender, flavoured ham not salty at all. Still enjoying with bubble & squeak - pea & ham soup made with stock from boil - and ham, leek & mustard quiche! fantastic value

Ordered beef for Xmas day, smoked gammon, sausages and bacon. The topside beef was exceptional, roasted at the recommended temperature and 15 mins per 500g, carving like butter and the taste was sublime, highly recommended. Gammon cooked the day before and we have hardly any left as everyone loves it, so some went home with them. Breakfast was bacon and sausages for those who wanted that and both the bacon and sausages were perfect. Every year we buy from pipers and they have not let us down once, try them you will not be disappointed.

This was our 5th or 6th occasion that we chose rib of beef from Pipers Farm.
What luscious gorgeous tasting beef.
You can always rely on pipers for top quality and excellent delivery times.
I should mention their wonderful beef stock as it makes fabulous gravy.

Really good choice of products, delivery arrived quickly and still frosty if not completely frozen. The duck breasts were huge, well cut and great quality.

The Cockerel is absolutely superb & fed 14 comfortably. The meat is moist &so very tasty! This is my second year & there is definitely NO way I'll be going back to turkey or ordinary chicken! I can't recommend the cockerel highly enough!

I'm with Richard. A Christmas goose delivered with a label saying best before 25 December is careless in the extreme.

Christmas Order let down. In fairness the main part of the order the meat did arrive, it was additional items that did not. No prior warning that they would not be part of the delivery. So when it arrived in the evening of the 23rd we were then forced to go out to the supermarkets to find replacements. If they had updated us on the fact at point of delivery we would have been able to pick up replacement items. One of the main issues was Goose Fat, we were unable to find this at a couple of supermarkets and have had to resort to paying extortionate price to get next day delivery from amazon

The product arrived when stated and although not eaten yet looks fine.
My disappointment is that the Turkey which as with 90% + of other Turkeys bought is for Christmas Day .
There's a best before label on the product 24/12!!!
I'm not stupid enough to get all traumatised and throw it away or give to the dogs but when you buy what is purported to be one of the best Turkeys available , you at least expect to be cooking it on the big day within sell by date.
Disappointed.

First ever order from Pipers Farm and unfortunately we would not recommend.
We were supposed to receive our Christmas food order on 23rd December, however we have not received half of our order. There is no phone number to call or message, and we have had no reply to our email, which is extremely frustrating given the timing.

We are now scrambling the day before Christmas to shop for all the missing items for a large family gathering, which has caused unnecessary stress at what should be an enjoyable time. Very disappointing experience, especially for a first order.

Xmas goose

Ordered a goose as is traditional for family, this year, for the first time, from Piper’s Far. Never had a problem in 35 years here, but this year, the goose, at every point of preparation and cooking , smelled so oddly like disinfectant. We ended up binning the whole thing, and having chicken breast for Xmas dinner. Seriously??

Pre-ordered our Christmas delivery on 1 November for delivery on 23 December. The delivery never arrived... and the order hasn’t even been passed to DPD.
Despite three emails, multiple phone calls, and repeated attempts via live chat, there has been no response whatsoever. No update, no explanation, no warning that our Christmas order wouldn’t arrive. Just complete silence.
£180 has left my account since november and 'order confirmed', yet there is no food and no communication. That is not a delay or cancellation, it is a total failure of customer service and basic business responsibility. At best, this shows severe mismanagement. At worst, it feels like taking money for orders they are unable or unwilling to fulfil (bankruptcy?)
Failing to deliver a Christmas order is bad enough. Failing to communicate at all is unacceptable. Judging by recent reviews, this is clearly not an isolated incident.
I will never use Pipers Farm again and would strongly caution anyone considering them for something important like a Christmas order. This has been a stressful, disappointing experience and completely undermines any trust in the brand. Thankfully I live in London so lots of stores still open, but if I still lived in the countryside there would be no other choice. Not worth the risk ordering from them.

I have ordered Christmas goose and lamb rack for the past 5 years - with no issue. This order was due 23rd Dec - on the evening of 22nd I was updated on a refund for the lamb. I had checked on my order with James at Pipers in the afternoon as hadn’t had a delivery update from DPD and was told by email all items were with DPD due for delivery on 23rd. This was a pre order placed in October for Christmas - I have had no direct updates from Pipers regarding the lamb. Why wait until 22nd to just refund and not have the decency and customer service to contact me? Cannot rely on Pipers for Christmas it would seem.

We ordered a 4kg (£71) Christmas cockerel for delivery today (23rd Dec). The cockerel we received this morning was only 3.27kg. That is significantly smaller than what we ordered and won't be enough for us. We have been mis-sold. We have been trying to get through to Pipers Farm all morning. No response. Shockingly bad service all round. Don't waste your time or money buying from them.
Note to Pipers Farm - we have sent you two emails, a Facebook message and tried to call numerous times. We expect to hear from you regarding this issue.

Update:- 29th Dec, finally received response from Pipers Farm and a refund. Thank you. A good response eventually, although a better approach may have been to pre-warn your customers of issues and at the very least make sure someone is able to deal with queries on delivery days.