We arrived to the Holderness Road store today and was greeted by a friendly and welcoming lady called Davina. We explained what we were after and she went above and beyond to help us and even arranged... See more
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Visited on the office chance of purchasing a new walker when walking past. Sarah was lovely, really patient, giving me plenty of time to choose and I didnt feel rushed or obliged to purchase anything.... See more
Company replied
Kathryn was so kind and helpful. I honestly did not go in for a rollator ...mainly because I have been trying to pretend I don't need one but it's honestly the best option for me and she helped me fee... See more
Company replied
The salesperson, named Debbie, from Eden Mobility on Holderness Road, Hull, helped me choose a mobility scooter this morning. She was exceptionally kind and helpful, friendly, and very knowledgeable... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Holderness Road 231, HU8 8TB, Kingston upon Hull, England, United Kingdom
- 01482 424 093
4.4
Excellent
18 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Helpful and informative
We arrived to the Holderness Road store today and was greeted by a friendly and welcoming lady called Davina. We explained what we were after and she went above and beyond to help us and even arranged a price match deal for us for an item we needed but we're unable to take away today from another supplier. We left with what we needed and some great advice. Thanks again Davina
30 May 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for taking the time to share your experience. We’re delighted to hear that Davina made you feel welcome and supported during your visit to our Holderness Road store. She always strives to go the extra mile, and it’s wonderful to know her efforts helped you find exactly what you needed — along with a great price match and helpful advice.
We’ll be sure to pass your kind words on to her. Thanks again for choosing us, and we look forward to seeing you again soon.
Warm regards,
Eden Mobility
Davina was very professional
Davina was very professional, friendly and helpful in helping me with my purchase.
30 May 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you for taking the time to share your feedback. We’re delighted to hear that Davina provided such professional, friendly and helpful service during your visit. It’s wonderful to know she made your purchase experience smooth and positive.
We’ll be sure to pass your kind words on to her. Thank you again for choosing us.
Warm regards,
Eden Mobility
Excellent service 👏
Visited on the office chance of purchasing a new walker when walking past. Sarah was lovely, really patient, giving me plenty of time to choose and I didnt feel rushed or obliged to purchase anything. Would highly recommend 👌
19 March 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for taking the time to leave this lovely review. It’s wonderful to hear that your visit was a positive one and that Sarah made you feel comfortable and supported while choosing a new walker. We’re delighted you didn’t feel rushed or pressured — that’s exactly the experience we aim to provide. Your recommendation means a great deal to us.
Warm regards,
Eden Mobility
No customer service at all
No customer service at all . No communications regarding any repairs I as a customer have to ALWAYS chase up my repairs . Then engineers don't have the right parts . And always trying to claim on the insurance costing the customer all the time . If you haven't been in an accident and its wear and tear it cist nothing
12 March 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you for your review, our service department are chasing up your parts today and they will contact you directly.
Warm regards,
Eden Mobility
Refurbished stair lift
I have just had my starlift fitted by Callum of Eden Mobility, he has done a great job and left the worksite clean and tidy, I am over the moon, no more struggling on the stairs for me...
6 March 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you for sharing your experience. We’re delighted to hear that Callum did such a great job fitting your stairlift and left everything clean and tidy. It’s wonderful to know you’re over the moon and no longer struggling with the stairs.
Warm regards,
Eden Mobility
Can't fault the staff at both…
Can't fault the staff at both Holderness Road store and North Point. Bought few bits and always helpful and always served with a smile. Sarah and Debbie are a credit to the company
16 February 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for your lovely feedback. You really can’t fault the teams at Holderness Road and North Point — they’re always helpful, always smiling, and we’re thrilled to hear you had such a great experience. Sarah and Debbie truly are a credit to the company, and we’ll make sure your kind words reach them. We really appreciate you taking the time to share this.
Warm regards,
Eden Mobility
The assistant was helpful at all times…
The assistant was helpful at all times and I got the product I wanted recommended to anybody
5 January 2026
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for your feedback. I’m really glad to hear the assistant was helpful and that you found exactly what you needed.
Warm regards,
Eden Mobility
Excellent customer service
I have been in many a time to the store and i have been greated by a friendly face who sits in her and is always happy to help with any customer enquiries when needed and is also happy to help and get repairs done as quickly as possible when there is a tight deadline and Debbie always provides excellent customer service and support with enquires
This is Debbie from the holderness road store in Kingston upon hull
13 December 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for taking the time to share your kind words about Debbie at our Holderness Road store in Kingston upon Hull. We’re delighted to hear that she has consistently provided you with a warm welcome, excellent customer service, and efficient support with enquiries and repairs. Debbie is a valued member of our team, and it’s wonderful to know her dedication has made such a positive impression. We’ll be sure to pass along your feedback to her—it will mean a lot.
We look forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Went to Eden mobility Holderness Rd…
Went to Eden mobility Holderness Rd hull was served by on lady called Debbie. The service was top class I was treated like a person would highly recommend 👌
17 November 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you for sharing your experience with us. We’re delighted to hear that Debbie at our Holderness Road branch provided you with top‑class service and made you feel valued. Your recommendation means a lot, and we’ll be sure to pass on your kind words to Debbie.
Warm regards,
Eden Mobility
First class service, with a smile and patient.
Went in for a new walking cane to help my mam regain her confidence. As soon as she saw a Rollator she wanted it. Debbie & Steve were so patient with us, while I asked her to walk up and down the store, checking she was able, and happy to use it. Both were friendly & approachable, and put mam at ease immediately to ask other questions. Very informative and knowledgeable. A pleasure to visit this store. I have not seen my mam smile like she did in years - thank you.
13 November 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that your mam found the Rollator that suited her and that Debbie & Steve were able to make the experience so positive. Knowing she felt comfortable, supported, and left with a smile truly means the world to us. We’re proud to have a team who are patient, approachable, and knowledgeable, and it’s lovely to see the difference it made for you both. We look forward to welcoming you again whenever you need us.
Warn regards,
Eden Mobility
Had a amazing experience
Had a amazing experience. Debbie was very helpful and went the extra mile to help me as much as she could. Debbie was very professional and understanding. Would highly recommend the shop and Debbie's assistance to anyone. Thank you so much.
6 November 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you so much for your lovely feedback! We're thrilled to hear that you had such a positive experience and that Debbie made such a great impression. Going the extra mile and providing professional, compassionate service is exactly what we strive for. We'll be sure to pass along your kind words to Debbie — they’ll mean the world to her. We truly appreciate your recommendation!
Warm regards,
Eden Mobility
Kathryn was so kind and helpful
Kathryn was so kind and helpful. I honestly did not go in for a rollator ...mainly because I have been trying to pretend I don't need one but it's honestly the best option for me and she helped me feel okay about needing one. Could not be happier about my purchase. She spent a lot of time adjusting it til it was just right and after leaving the store I walked further than I have in months and without being in a lot of pain (okay it was most people's idea of popping down the shop but was a long way for me).
4 November 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you for sharing such a heartfelt experience.
It’s incredibly moving to hear how Kathryn’s kindness and patience made such a difference—not just in helping you find the right rollator, but in helping you feel empowered and comfortable with the decision. That’s the kind of care that goes far beyond customer service.
And what a triumph to walk further than you have in months, and with less pain—that’s a huge win, no matter the distance. Wishing you many more steps forward, and continued comfort and confidence with your new rollator. Bravo to Kathryn for being such a compassionate guide!
Warm regards,
Eden Mobility
Reply from Eden Mobility - Hull
Thank you for your lovely comment.
Warm regards,
Eden Mobility
Outstanding salesperson
The salesperson, named Debbie, from Eden Mobility on Holderness Road, Hull, helped me choose a mobility scooter this morning. She was exceptionally kind and helpful, friendly, and very knowledgeable about the product. She explained everything carefully and clearly and nothing was too much trouble. A wonderful salesperson in a job that needs empathy and understanding.
9 October 2025
Unprompted review
Reply from Eden Mobility - Hull
We're absolutely delighted to hear that Debbie provided such exceptional service during your visit to our Holderness Road store. Her kindness, product knowledge, and thoughtful approach truly embody the values we strive for at Eden Mobility. We'll be sure to pass on your lovely comments—Debbie will be thrilled to know she made such a positive impact. Thank you again for taking the time to share your experience!
Warm regards,
Eden Mobility
I visited the Eden shop in Hull…for a mobility scooter
I visited the Eden shop in Hull 06/06/24, and Debbie was fantastic , she was happy , polite , chatty , and so helpful, I felt like she was a long time friend of mine by the time I left , she is an employee to be proud of, I had to go back on 07/06/24 as I couldn’t work out how to sign for my mobility scooter , Debbie did it in 2 minutes thank you Debbie you were a fantastic help once again
7 June 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you for your review. It's great hear Debbie was able to put you at ease and help you through the process.
Debbie from the holderness road branch…
Debbie from the holderness road branch in Hull was very good with me and advised me which rise and recline chair would be suitable for my ex husband's needs.. She is exceptionally outstanding
10 May 2025
Unprompted review
Brilliant Service
Debbie and Sammy were superb. Their appreciation of my wife's needs relating to a mobility scooter was spot on. Even the test drive included a visit to a clothes shop to test manoeuvrability. Well done all.
31 March 2025
Unprompted review
Reply from Eden Mobility - Hull
Thank you for your kind words! We agree, Debbie and Sammy are fantastic. We always find it best for our customers to get some hands-on experience of using our mobility scooters to help make sure that the product meets their needs.
Kind regards,
Eden Mobility
Very good service keep up the good work
3 March 2025
Unprompted review
Reply from Eden Mobility - Hull
Hi Mark, thank you for your feedback! We'll keep striving to provide the best service and aftercare that we can!
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