edel-optics.de Reviews 

I received my Glasses this morning just like you promised I am very pleased. Your service is excellent and the product is the highest quality. I will definitely be dealing with you from now on.

Rob Williams USA

Although the prices are good but a very bad customer service and also the webpage. Cannot talk to customer service, no language compatibility (I speak english) and the worst of all is the delivery time. I ordered a rayban on 14 April and estimated delivery was 24 May. Even worse was the refund, I cannot get the refund until they have their item back at warehouse which is another MONTH waiting time.

Article was orderd on 29th of March. More than 1,5 weeks later no reply from customer service, neither in Email nor in Chat. What are you doing with customers money in the meantime? Really bad experience and customer support…

Thanks for the super-fast shipping and great service!

I ordered sunglasses online, but unfortunately I received the sunglasses like second-hand ones, and I sent a return, but the refund was not processed. The service is so messed up.I tried live chat several times, but there is no reply and no reply to mail. How do I inquire about my return?

Alles super !!!
Top Quality

Top Ware !!!!

Seher gut Suppper

Surprise with Fast delivery, and good quality of product,
Oakley Wheel house

Terrible customer service. I purchased a pair of sun glasses in May last year and suddenly 9 months later I received an invoice from UPS! It was never part of the deal with edel-optics that I would have to pay tax/duty on top of the price paid for the glasses. I ordered the glasses on their Norwegian web-site for delivery in Norway. I contacted customer service February 2nd, and 21 days later the matter has still not been resolved. Edel-optics is still just waiting for UPS to respond. I have called Edel-optics several times and was promised that they would call me back. However, that did not happen. I do not recommend others to buy anything from Edel-optics.

Edel-optic top top top! Super schnelle Lieferung, keine Verzögerung nix. Edel-optic best 2022!

Super fast delivery to Spain. I ordered last item available of Prada sunglasses at a very competitive discount price and couldn’t be happier with it! Product and customer service 10/10

Poor customer support.
I want to send back my sunglasses but I never received the UPS paper to return it.
Tried to contact support but no reply (E70D9E5610317).

Also even if I'm French , the return menu is only working in German.

So very poor service dépiste the fact that my sunglass arrives quite quickly (only positive stuff on Edel).
Thanks.

I had ordered glasses 2 weeks ago and paid at the same time. A confirmation email came but didn't hear from them for two weeks after order.
Sent an email and asked about the order.
They told me that some part of product is not available!!
But i see that still you can select and order the same product from the website!?
Configuration and ordering of a medical glasses takes a lot of time! Respect your costumer and do your job correctly.

E-DE21-3294487

This is second time I order from this site, and first experience was not pleasant with delivery issues. However second time was everything on time and very fast.

Amazing pricelevel, due to the fact that they cut out the middlemen. Actually i thought the site was a scam at first, because of the low prices and broad selection.
Even had the glasses checked at an optician.

Ended up buying 3 pairs of glasses, and i can only tell that i'm a happy customer.

Ps. The purchase was made from Denmark.

Order new frames on Monday and Wednesday they were delivered. Super Fast service!!!!!

Ordered 2 pair Versace sunglasses and the delivery was delayed approximately 2 months. Communications via the hotline was almost impossible as I have waited on the line to speak to a representative for hours without reaching anyone and often the call would end after holding for over 45 minutes. No email updates or the ability to inquire via the website made this a very frustrating shopping experience. Previous purchases was delivered as promised and without issues. Great prices and selections makes it a difficult choice whether or not I will continue to use this retailer.

The prices are lowest across all online shops with fastest shipping.