Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... See more
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... See more
Company replied
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never arrived, still no refund
I ordered sunglasses on 4th June which never arrived, I’ve asked for the order to be cancelled and refunded but not heard anything. It’s a shame because my partner ordered glasses and received them in 2 weeks but my experience has been terrible. I’m still chasing for a refund now in August.
4 June 2022
Unprompted review
Reply from edel-optics.co.uk
Hello Jacqui ,we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
We want to apologize also in advance, we had a delay generally on refunds.
After your request was reviewed, the refund was successfully made by our accounting department.
Best regards,
Edel-Optics
Perfect - couldn't ask for more!
Found the frames I wanted at an extremely good price. Order arrived on time as promised. Very pleased with my purchase!
31 August 2022
My order was promptly delivered
27 August 2022
I placed an order in the afternoon and…
I placed an order in the afternoon and received it next morning! Can’t beat that! Great customer care.
Thank you
26 August 2022
Timely delivery
Timely delivery, frames as described and great price! Will purchase again - 5 stars. Originally a bit hesitant as never used an online provider but will definitely purchase again.
26 August 2022
Good online shop
Very quick delivery and they were selling the glasses I was after for the cheapest price online.
I've fortunately not had to use their after sales service yet.
25 August 2022
The Star of Spectacular! ⭐️👍
Excellent service…item arrived as ordered. Delivery was absolutely to the time stated and spot on. Over the moon with the sunglasses on 😎 and in the sun and it’s shining brightly!! Well done Edeloptics the best buying experience bar none, by far!!👍
23 August 2022
Great price and delivered at exact time…
Great price and delivered at exact time … what more do you want.this was my second purchase won’t look anywhere else.
22 August 2022
I ordered sunglasses on 8th August not arrived
I ordered sunglasses on 8th August. Confirmation but no delivery date. It is 22nd now and sent two emails and phoned but no response. I will give them the statutory time and then I will speak to my credit card company re this firm. If I do not receive in the next few days I would say don't buy from this company very poor customer service they don't care about their customers. Very disappointed.
8 August 2022
Unprompted review
Reply from edel-optics.co.uk
Hallo Georgina, we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
The order was canceled and refunded as soon as the confirmation went through.
Best regards,
Edel-Optics
BEWARE
BEWARE! This company is a scammer. Overcharges, doesn't answer emails, and has one of the poorest customer services around. DO NOT BUY.
20 August 2022
Unprompted review
Reply from edel-optics.co.uk
Hello Graham,we're really sorry, but we've received a lot of emails and weren't able to process your request in a timely manner.
We would like to apologize about the delay on the shipping process.
The item you selected was unfortunately not in stock and was promised by the manufacturer with a delivery time of 1-2 weeks.
Furthermore, we tried to get the product from the manufactory, but unfortunately we did not get an exact delivery date for the model.
Best regards,
Edel-Optics
Fantastic service
Fantastic service, ordered on the evening on the 3rd August and they arrived by lunchtime on the 5th August. Glasses were packed securely and came with a free glass cleaner shaker
19 August 2022
Perfect transaction
Perfect transaction, item as ordered and expected and delivered on time 👍
18 August 2022
Avoid - fraudulent
I ordered a pair of Porsche Design sunglasses and was sent a pair of cheap Polaroid sunglasses instead. All attempts to contact the company have been ignored.
This has been outstanding for a number of weeks so clearly there is no intention to resolve and therefore is not an innocent mistake but a deliberate ploy to defraud customers
18 August 2022
Unprompted review
Great Ralf sun glasses great price and…
Great Ralf sun glasses great price and delivery !
12 August 2022
Very efficient and true to there word
11 August 2022
Ordered some sunglasses and they…
Ordered some sunglasses and they arrived on time and I love them!!
11 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.