Ecrater Reviews 

1,661
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products received, often finding items to be as described and in excellent condition. Reviewers also frequently report positive experiences with delivery, noting quick shipping and items arriving promptly and undamaged. However, some people were dissatisfied with the overall website experience, describing it as unreliable or difficult to use. Many consumers also faced significant issues with customer contact, including unanswered inquiries and a lack of response. Additionally, a number of customers reported receiving products that were not as expected or damaged, and experienced delivery problems like items never arriving or long shipping delays.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast shipping and... See more

Website

People report negative experiences with the website, with many considering it one of the worst for purchasing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the condition of items received,... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching sellers or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,661)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It has been a month since I placed my…

It has been a month since I placed my order. I sent an email to the vendor and have not received a response. Also, I see 2 order numbers for the same purchase. However, I do see only one payment, so far.

20 September 2024
Unprompted review
Ecrater logo

Reply from Ecrater

Hello, we are sorry for your bad shopping experience with this seller. The seller's account has been suspended. Please find a dispute through PayPal Resolution Center. A case will be opened and the seller will need to respond to it.

Rated 1 out of 5 stars

DVD Came in an Envelope Not DVD Case

I purchased a DVD "Mischief" 1985 from RareSunrise Sep 27, 2024. It arrived Oct. 15 after I inquired about the delay but did not come with a DVD case as shown, but just the disc in an envelope. The disc did not work when tried to play it Oct. 17 and e-mailed the seller and still waiting for reply from RareSunrise Customer Service, but fear it is a $13 loss for me.

My complaint with eCRATER is their site asked for feedback but the "comment for seller" box kept telling me I surpassed the 200 word limit, when I had 50 words left. I tried 4 times but unable to explain my Negative Rating.

On Oct. 22 eCrater posted that RareSunrise refunded my $12.98 in full. Today I got my bank statement and on 10-21 RareSunrise posted $2.98 - I am an even $10 short of a full refund. Go Figure.

15 October 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. It looks like the merchant fully refunded you on 10/18/2024. You should see the funds back to the original funding source.

Rated 1 out of 5 stars

It's a total scam

It's a total scam, do not give them any personal information. When you make a purchase multiple people that same-day will contact you stating that they're trying to deliver your item.

23 September 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. It looks like they fully refunded you on 09/18. You should see the funds back to the original funding source.

Rated 3 out of 5 stars

I ordered something about three weeks…

I ordered something about three weeks ago but I haven’t received anything yet. Only thing I received was a tracking number which really don’t tell me where my package is. My package said it had been shipped but the tracking number shows it has been sitting in the same place the last two weeks but I hope I get my package soon cuz it’s been long enough

12 September 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The seller stated that he is in contact with you and that you both reached an agreement the seller to reship the order. Here is the new tracking number that he provided: 92144902358485110004995933 through USPS.

Rated 1 out of 5 stars

I ORDERED A PR OF MENS BROOKS SHOES…

I ORDERED A PR OF MENS BROOKS SHOES FIRST OF SEPTEMBER I HAVE NOT RECEIVED THEM..NO CONFIRMATION NUMBER..NO EMAIL..NOTHING BUT THEY TOOK MY MONEY REAL QUICK OUT OF MY ACCT..ITS A FRAUD SITE ILL NEVER ORDER AGAIN ..SAD PEOPLE DO THIS SO IM OUT $55

2 September 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are not able to locate order under your name. Most probably you ordered from a website that is impersonating Ecrater, and misleading consumers into believing they are transacting on our platform. Our website is located at https://www.ecrater.com

Rated 1 out of 5 stars

Hoka shoe scam!

I ordered Hoka shoes, 2 pair on ecrater. It has been 8 days and i have not got confirmation on my purchases. I did try to contact and also no response. I will never order on ecrater again. I have no order number because I have not received any confirmation and did not screen shot the page when i placed my order. Ecrater responded and said my review is bogus because i have no order number, obviously they did not read my review. My bank is investigating this thankfully. I do have a picture showing that ecrater still has the shoes for sale. I still at this time have not received any confirmation of purchase tho they surely charged me for both pair of shoes. Has been 9 days since i placed order and was charged. Ecrater is scamming .

8 September 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are not able to locate order under your name, or under the email address you provided. The order number you provided does not belong to our platform. The orders from Ecrater have different format for the order numbers. Either your review us bogus or you purchased from another website.

Most probably you ordered from a website that is impersonating Ecrater, and misleading consumers into believing they are transacting on our platform. Our website is located at https://www.ecrater.com

Rated 1 out of 5 stars

I ordered a pair of Miami Dolphin…

I ordered a pair of Miami Dolphin shoes! The seller has been very difficult they shipped to wrong address, he’s telling me i have to go chase down postal service! I told them numerous times and they confirmed the correct address only to still send to wrong address and now won’t even issue a refund cause I was out of town and I’m not chasing down a postal service that has several post offices in one city! Very, very poor business and handling. I’m now out of money and no merchandise! I’ve been patient and have been waiting for weeks! All he keeps saying is you didn’t go to post office!! No you shipped to wrong address and don’t want to honor their mistake!

5 August 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like the merchant already refunded you. You should see the funds back to the original funding source.

Rated 1 out of 5 stars

Waiting

Waiting, waiting…….still waiting. Not just for goods purchased, but for a response to where goods are or money to be funded!

Not a happy customer. Only ordered two bottles. Is it that hard!

8 June 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The order is currently showing as refunded. You should see the funds back to the original funding source. The merchant's account has been suspended.

Rated 5 out of 5 stars

One of the best indie comic publisher !

very fast to send, excellent packaging, very good communication,and even free goodies in the order!
one of the very best curated label of comic, where everything that is published is interesting ,exciting and thought provoking.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordering was easy. Unfortunately, my order ran into delivery issues — it was never delivered. A replacement order was sent, but that also never made it. Customer service was great. They were very responsive and they resolved the issue. They have great customer service. They care!

22 August 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time KEEP contacting asking…

Waste of time KEEP contacting asking for oreview and ignore the fact I've not even received goods xx A big scam

3 June 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The merchant provided tracking number indicating delivery:

https://www.royalmail.com/track-your-item#/tracking-results/LP299048982LT

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