Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
Company replied
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
Company replied
Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... See more
Company replied
Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.6
Excellent
421 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Arrived very quickly
Arrived very quickly. Had bought a dehumidifier before so it was as I expected. All good, thanks
21 July 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re glad to hear your dehumidifier arrived quickly and that everything met your expectations. It's always great to welcome returning customers. If you ever need any help or have questions in the future, please don’t hesitate to reach out.
Very happy customer
A very easy straight forward experience. I knew what I was looking for and found the exact thing with this company.
Having purchased another aircon unit via another company which was not fit for purpose, I found this one. Does exactly what it is supposed to do.
14 July 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re delighted to hear that you found exactly what you were looking for with us and that your new air conditioning unit is performing as expected. It’s great to know we could provide a smooth and straightforward experience after your previous disappointment with another company
If you ever need any support or have questions in the future, we're always here to help.
quick response
I've had my ecoair dehumidifier for many years but thought it had a fault. I sent a video and asked advice from ecoair who replied immediately telling me how to repair it. Very grateful for quick reply that resolved my issue. Thanks Josh.
19 July 2025
Unprompted review
Reply from EcoAir
Thank you for your kind review. We’re really pleased to hear that Josh was able to help resolve the issue quickly. It’s great to know your dehumidifier is still going strong after all these years.
If you ever need further assistance, don’t hesitate to get in touch.
Brilliant fan.
1 July 2025
Reply from EcoAir
Thank you for your great review!
We’re so pleased to hear you’re enjoying your fan. If you need anything in future, feel free to reach out.
Fast delivery and excellent value
Fast delivery and excellent value, very easy to assemble, second one I’ve put from EcoAir.
23 June 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with the fast delivery and value, and it’s great to know this is your second purchase from EcoAir. We truly appreciate your continued support!
If you ever need any assistance, we’re always here to help.
Lovely item
30 June 2025
Reply from EcoAir
Thank you for your review. We're glad to hear you're happy with the item. If you have any questions or need support, feel free to reach out.
Good customer service
Good customer service - appreciate MAL help, at this century no many CS will call you back regarding your inquiry and problem solved
Item not yet received but I will give 5 star of the service
15 July 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and 5-star rating, even before receiving your item! We're especially glad to hear that MAL was able to assist you and that you felt supported, and it's our goal to provide a level of service that stands out. If you need any further help, feel free to reach out. We truly appreciate your support!
Love it!
We have been considering the purchase of a mobile air-con unit for a couple of years, but thought it would only be needed for a couple of days a year. The heat waves of this year spurred us on to purchase. We've only had it for a few days, but we LOVE IT! We wish we had bought one earlier. Multi functional and remote control - What's not to love.
9 July 2025
Reply from EcoAir
Thanks so much for your great review! We’re glad you’re loving your new Portable Air conditioning with the recent heat waves. The remote control and multi-function features really make a difference!
If you need anything, we’re here to help.
observations
was delivered on its side and feedback on the time of delivery was missing.
allowed to stand upright for several hours.
used appropriate screwdriver to attach parts as indicated, attached required pipes.
tried exhaust through large opening window - satisfactory cooling.
tried exhaust through small opening window and feel thats a more secure solution.
the bottom drain position is a bit of a pain.
8 July 2025
Reply from EcoAir
Thank you for taking the time to share your feedback and observations. We’re pleased to hear that the setup went smoothly and that the unit is working well with your chosen exhaust options. We also appreciate your note regarding the delivery experience; while we work with trusted couriers, we’ll be sure to pass your comments along to help improve future service.
Thanks again for choosing EcoAir, and if you need any further assistance, we’re always here to help.
Helpful advice over which unit to…
Helpful advice over which unit to replace an earlier one. Replacement arrived promptly and works well.
2 July 2025
Reply from EcoAir
Thank you for your lovely feedback! We’re glad our team could help you choose the right replacement, and it’s great to hear it arrived promptly and is working well. If you ever need further advice or assistance, we’re always happy to help.
This is our third product we have…
This is our third product we have purchased and been very happy with every one to date.
7 July 2025
Reply from EcoAir
Thank you for your continued support and for choosing EcoAir again! We're so pleased to hear that you've been happy with all of your purchases so far. It really means a lot to us to have loyal customers like you.
If there’s ever anything we can help with, just let us know.
Easy to order and great product.
7 July 2025
Reply from EcoAir
Thank you so much for your kind review! We're really pleased to hear you found the ordering process easy and that you're happy with your product. If you ever need any help or have any questions, we're always here to assist.
Always been pleased with my eco air…
Always been pleased with my eco air unit, and was very pleasantly surprised when Simon explained clearly and quickly what was the meaning of the fault code it has started to display. Very pleased with the response especially as mine is quite an old machine now.
1 July 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words! We're really pleased to hear you've been happy with your EcoAir unit over the years, and that Simon was able to assist you clearly and promptly with the fault code. We know how important it is to keep older units running smoothly, and we're glad we could help.
If you ever need further support, don’t hesitate to get in touch.
GREAT CUSTOMER SERVICE
I had some questions prior to purchasing Ecofan standing fan. My call was answered and helpfully dealt with, which lead to me placing my order. Afterwhich I had some delivery timing issues and once again I contacted Ecoair and explained and they accommodated. I contacted this company multiple time. Each time I had prompt, helpful and efficient and polite responses. Their products are great. Between my partner and I we have 3 Ecoair fans Between us. They are quiet but powerful and the remote control is a game changer at the moment with the UK heatwave!!!
Thank you!!!
20 June 2025
Unprompted review
Reply from EcoAir
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We’re delighted to hear that our team was able to assist you both before and after your purchase, and that you felt supported every step of the way. It’s always our aim to provide prompt, polite, and helpful service, so your kind words really mean a lot to us.
We’re also thrilled to know you and your partner are enjoying your EcoAir fans and especially during the UK heatwave! It’s great to hear that the quiet power and remote control features are making a difference in your comfort.
Thank you again for your continued support and having three EcoAir fans between you is the highest compliment!
Your service was excellent
Your service was excellent, and the fan is fantastically beautiful and working exceedenly well too. I am a satisfied customer indeed.
23 June 2025
Reply from EcoAir
Thank you for your lovely review!
We’re so pleased to hear that you’re happy with both our service and the fan, and it’s wonderful to know it’s performing excellently and adding beauty to your space. Your satisfaction means a lot to us.
Thank you for choosing EcoAir!
Zach Burkley was very knowledgeable
Zach Burkley was very knowledgeable, kept us informed throughout the process of getting our ac
up and running again. Water was not draining from the pan. Very professional, he is an asset to your company.
Will highly recommended him for any of your ac needs.
24 June 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and 5-star review!
We truly appreciate your recommendation and look forward to assisting you again in the future.
Reply from EcoAir
We’re glad to hear you found the same day collection convenient, and we aim to make the process as smooth and efficient as possible. If there’s anything else we can assist you with, don’t hesitate to let us know.
Seth came out for our yearly inspection…
Seth came out for our yearly inspection & he was very friendly, professional & explained everything that he was doing & answered all of our questions . Great employee & job well done !
12 June 2025
Unprompted review
Reply from EcoAir
Thank you for your review and for taking the time to share your experience.
xx Fully satisfied xx
9 June 2025
Reply from EcoAir
We're thrilled to hear you're fully satisfied with your experience. Your support means the world to us, and we’re always here if you need anything in the future.
Reply from EcoAir
Thank you for your kind feedback!
We're so pleased to hear you're happy with your dehumidifiers, as well as the price and delivery experience. Your satisfaction means a great deal to us.
If you ever need any support or have any questions, we're here to help.
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