Ecmsglobal Reviews 12

Ordered through Amazon Nov 25. Nothing delivered. Tracking said it was running late. Emailed ECMS twice with the order number. No response. Amazon said that too long had past and couldn't issue refund. A bit more complaining got me a refund on to an Amazon gift card.
I feel like a crime has been committed somewhere.

Parcel apparantly stalled after being marked "out for delivery". I'm home. Waiting. 2 days and counting. NEVER AGAIN. Amazon stop using this carrier.

Useless service. They deliver my parcel ro wrong address. And they did not even fix it.

Marked as delivered and it just wasn't.

The property wasn't even accessible at 4AM in the morning. Who delivers at 4AM for an item requiring a signature?

No proof of delivery, website produces multiple errors.

Non delivery of my Amazon Haul parcel which just sits at Heathrow London Airport.
Amazon Customer Services tried to get delivery by priority today but have no response to their contact either.
I shall try claim a refund from them. But Amazon you need to dump this company for deliveries as they do not comply.

Waiting for my parcel from Amazon for nearly 2 months. They don’t bother to reply to emails, phone after choosing option is disconnecting. No updates on tracking website from 5 December. AVOID !!

ECMS were given my Amazon Haul package to ship from China to the UK. I ordered a number of Christmas gifts on the 27th November. They parcel left the courier facility on the 29th November, arriving in the UK on the 5th December, where since it has been stuck at customs. I know this isn’t an issue with the courier, but I’ve not heard anything from them regarding this, and how it’s going to be resolved. I reached out initially on the 17th December, no response. I followed up the next day, still no response. I then forwarded onto all email contacts they showcase on their website. No response also. I tried calling the various numbers, but the phone cuts out after you select an option.
Then on the 18th December, I’ve found a HR email contact based in the U.S. who I forward the email chain on to. This seems to have got through to someone, as of the 22nd December I’ve had a response, but it’s just them saying they’ve forwarded onto the relevant department to get back in touch with me. Turns out, they’re the same department I originally reached out to on the 17th. 24hrs have passed and still no resolution. Still no Christmas gifts and with it being Christmas Eve tomorrow, I don’t hold much hope in receiving the parcel in time.
I’ve relayed all this information onto Amazon who have apologised on their behalf, and have taken note of it all to add to their file of the company.
If you have a choice to use this company for shipping your goods… don’t.

We are home all the time, but they rather put all packages to the "nearest" gas station, this is not the first time. My amazon packages all the time end up everywhere just not at my home. nobody rings or bother to delivery to it to your home. Delivery drivers are lazy apparantly

Originally paid for a parcel to be shipped through ECMS. For unknown reasons, ECMS delegated the shipping to UniUni, who has since failed to deliver the parcel. At present, he parcel has been MIA, in a state of "out for delivery" for ~143 hours. Neither UniUni nor ECMS have adequately responded to inquiries regarding the location or status of the parcel.

Terrible service. Not responding to email, not answering phonecalls. Instead of contacting me to deliver my package, they decided to simply ship it back from EU to USA. Waist of money and efforts. Reason unknown, not a single delivery attempt was made.