Ebookers Reviews 

6,036
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

What a nightmarish experience. It’s been 6 weeks since I cancelled my flight and still cannot get my money refunded. Avoid at all cost. The customer service is the worst

Rated 1 out of 5 stars

I booked 4 months ago a rental car via ebookers and since then I am receiving promotional mails from that company. Neither the website nor the mails offer the possibility to unsubscribe. I even contac... See more

Rated 1 out of 5 stars

I cant understand how this criminals are not prosecuted in EU... just stay away and dont fall on this scam, pay a bit more to have enjoyable holiday...

Rated 1 out of 5 stars

As often, this website is okay if there are no problems with your trip. But beware if something goes wrong! I had booked a business class ticket to the US for 3000 eur. My flight got cancelle... See more

Company details

  1. Travel Aggregator

Information provided by various external sources

Buchen Sie günstige Flüge, Hotels, Mietwagen, Städtereisen und Last Minute - günstige Flugtickets im Preisvergleich. ebookers.de mehr reisen. mehr wert


Contact info

1.1

Bad

TrustScore 1 out of 5

6K reviews

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1.1

All reviews

(6,036)

1 review in the last 12 months

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Rated 2 out of 5 stars

Why only in German?

It's a shame that the website is only in German. I was making my booking from Germany and there wasn't an option to change the language.
Also I was not (actually I'm still not) sure, whether my booking was completed, or I still need to do with it something.
I tried to contact the company, calling the given phonenumber, but again....only in German.

Believe me, there are people who would like to make their booking via ebbokers and they are not Germans. Please make their life easier.

Anyway, you made me a nice offer, so generally I'm happy :)

Answer to ebookers:

Dear ebookers,

when I booked my ticket, I've tried ebookers.com but i was redirected back to ebookers.de.
Would be nice of you, if you could send me a link, telephone number where I can contact your travel agent in English, as your answer still wasn't a help.

Looking forward to your answer!

12 September 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mrs Zsemlye,

thank you for your comments. Please be advised that our website is designed for German speaking customers however, our travel agents would also deal with customer queries in English language.
Please note that English speaking customer can also book via ebookers.com.

Yours sincerely,

ebookers

Rated 5 out of 5 stars

Perfeckt coffee and bed

Very nice people worked there, nice rooms for a good price, and the most wonderful bed I've slept in for years. Also very central and close to Subway and Hauptbahnhof.

4 September 2013
Unprompted review
Rated 3 out of 5 stars

Frequent flyer number was not correctly reflected in booking and 12 EUR charge is a ripp-off

Booked for my wife with my profile but input her Frequent flyer number. Is now wrong in booking as being my FF number.
12 EUR charge for booking myself is sincerely a ripp-off and should be reflected in the booking price and not in last step! Very intransparent in order to position in front @ kayak etc.!!

29 August 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Raphael,

thanks for your feedback. We are sorry to hear that you had difficulties during your booking. You can contact our customer service who would like to assist you to add the correct frequent flyer booking into your booking.

Best regards

your ebookers team

Rated 4 out of 5 stars

Good website for rail and fly bookings

I opted ebookers for making my latest flight booking, as it offered the rail and fly search option also. Not many other websites offer this facility. The rates were attractive, though I feel that the charges imposed for VISA cards are a bit too high! I fail to understand why there should be such a charge at all! The only other downside was that it took a while to get the automated confirmation email from ebookers.de after making the booking. As this was just an automated email, I was expecting to get it in 1-2 minutes and I really had to wait long! But in spite of these minor glitches, overall, I would recommend ebookers for flight bookings, particularly rail and fly bookings!

6 August 2013
Unprompted review
Rated 1 out of 5 stars

Tragic... Browser continues to reset... keeps booking the wrong dates!

Tragic...
Their website continues to reset. It ignores the length of holiday, and keeps booking me for a much longer trip. I accidentally booked the wrong return flights because of that. A tragic expensive mistake.

31 July 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Martinez,

thanks for your feedback. We are sorry to hear that you had difficulties while booking your flight. If you send us further details via our webform we can investigate to find out what flight dates were shown during your booking.

You can find our webform under the following link:

https://faq.ebookers.de/app/svc_options/email

Thanks in advance.

Kind regards

Your ebookers team

Rated 1 out of 5 stars

Not transparent - too many hidden charges that masque the apparently 'good price'.

Very unhappy with additional charges that crept up throughout and after the booking process 27Euro additional to a 156Euro ticket cost.

15 July 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mrs Oelckers,

thanks for your feedback. To check your case in detail, we kindly ask you to send us further information including documents which show the additional charge via our webform.
You can find our webform under the following link:

https://faq.ebookers.de/app/svc_options/email

Thanks in advance.

Best regards

ebookers Team

Rated 4 out of 5 stars

Reliable and quick service.

Quick response, intuitive interface.
Costumer should be aware of Credit card payment cost before payment. Italian, UK, and German sites have different prize for the same flight.

12 June 2013
Unprompted review
Rated 4 out of 5 stars

good but need more details

To order the flight ticket, this website can quickly provide the excellent choice. However, there is no more details information such as the maximum weight of carriage can carry.

Good, but need more improvement

4 June 2013
Unprompted review

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