Ebookers Reviews 

I entrusted my hotel booking with them and it was the worst hotel EVER!
It was so far removed from advertised I intend to contact trading standards about the trade descriptions act

CON ARTISTS. Everyone, please read and believe the other reviews. We booked Vegas in Jan this year (2021). Assuming this will be all over, for double jabbed people anyway. The promotion at the time was all fully refundable (hotel and flights), hence why we booked it, and yep you guessed it! The hotel is, the flights are not. They have fleeced us! £1200. I cannot believe they are getting away with this. I will never use them or Expedia (they own ebookers) again.

Dreadful. Booked a few days in a hotel for the first trip out since lockdown and you would think they would be doing as much as they could to encourage people to travel again HOWEVER we tried to amend the booking dates (with lots of notice) but kept claiming we needed to speak to the hotel (which we did, and they were very supportive). Ended up cancelling with ebookers entirely and rebooking directly with the hotel. Stay well clear of these muppets

Been ringing for the best part of a year on and off to try and get a refund for a holiday that was cancelled due to the pandemic.

Ebookers said they had to call the hotel (which is closed) to check that we did not come (when it was illegal to fly for recreation). Unsurprisingly, they cannot get through to the hotel (because it's closed) and say they'll ring back in 28 days. They never do. This loop has repeated at least 4 times now always with the same outcome.

Update 22/8/2021 - On the 4th attempt, spoke to Andre who said he was processing the refund, only for me to receive an email the following day telling me yet again that there would be no refund until the hotel (still closed) could confirm that we did not go (during a pandemic when recreational travel was illegal).

I booked a stay with EBookers with Best Western which was advertised as a four star hotel, however upon booking when I visited the hotel website for a contact number I saw that it is actually a 3 star hotel with some awful reviews. One review said it was a bad neighborhood and not for families, with another saying it was a disgusting and unclean hotel.

I am visiting London on the hotel and now I am left without a place to stay, because upon contacting EBookers, they cancelled the hotel but have refused to provide me with a refund because "it is against their policy". I am absolutely appalled at their service and lack of professionalism, and will NOT be using them again, despite using them many times before.

WORST Mistake of my life to book a flight with the worst agents in the world.
Do whatever you do, DO NOT book anything with this company, you will pay dearly with hours on the phone with agents who have no idea what they are doing.

They have cancelled hotel bookings without consent and/or during the day you are arriving at the hotel whilst already taking the payment. This is a disgrace of a website, do not book with them. Report to trading standards

Very unimpressed with these liars. Had a hotel booked but was unable to go to Greece due to testing positive for coronavirus and having to isolate. Customer service team said they would be confident it would be refunded due to the circumstances of the cancellation but since then it's been impossible to get a penny back or even speak to anyone there!

No customer support. they ignore customers. I had to call them in England and paid 20€ for the call, contacted them in chat, still ignored.
It was my first and last time when I booked through them.
In refund issues they totally ignore customers.

They respondent to my enquiry,very poorly.They said contact the site?ie PONTINS@ Bream sands,which i did. Could not get thru on the phone and no answer to e-mail. For the record the venue is CRAP, poor cleanliness and noisy people outside at night. Also fire alarm went off at 2.00am,for no reason. Woke every close chalet, who thought I was the idiot. I am 71 years of age, may bee at 21 , might have thought it great???? What a dump?

EBookers have some of the worst call centres I’ve ever come across.. changes of tickets involve 2 hours on the phone dealing with people who can’t do anything quickly.. then hang up on you

Never book with EBookers, go straight to the airlines..

You now need to talk to a virtual assistant to cancel a booking. This used to be possible at the click of a button.

Waiting over a year for 5,000 euro refund, which they keep saying was already refunded. I have proof it wasn't, don't ever book your holiday through ebookers

SCAM ARTISTS ! Still owed hundreds in refund from march 2020. Takes 6 hrs on messenger for them to say they need 72hrs to look into it ( Because 15 months isn't enough time already) . They won't get back to you & the whole S*#t show starts all over again.

Will never use this company again,they take ages to answer the phone then have you on hold for ages.
Still not received refund for cancelled flight.
Appalling customer service.

Our flights to Canada in May we cancelled earlier this year due to Covid, since we were going for a wedding that went ahead anyway we opted to go for the refund option rather than rebooking anything. I spoke to Ebookers on the phone at the time of cancellation and they were great, I got the refund for the hotel with a couple of days and they refunded only around £300 of the flights, despite various calls to ask what's going on where they said they would email me back when they had looked into it. I am still waiting for the remaining almost £400 for my flights!! Their email to me consisted of them fobbing me off by trying to tell me that they had refunded the full amount and I should check with my bank. They refunded to a credit card for a start and they most definately have NOT refunded the full amount!! They have chosen to completely ignore my response and continue to refuse to pay back the full value of the flights!!! If you are thinking of booking through this company then I would recommend you think twice and find somewhere else who won't take your money and run!!!!!

Book and paid on the 14th May 2021 for the Eden house Hotel Grantham.

Arrived 29th May 2021 to find Hotel has been closed since March !!

Ebookers phone line put me on hold & then they hang up whilst chat line unable to find booking!

Disgraceful customer service. Flights cancelled last year . Iberia airline say the issued a refund on 18thAug 2020 still no money received. Being given the run around. Definitely avoid

My flight to Malta got cancelled last year February due to the weather. I tried for months to get a refund and compensation but they ignored me, said they would return my calls, never replied to emails. I even contacted CAA and they got involved but this company still ignored them. I tried so many different ways but I won't give up, I have contacted my solicitor to take this to a small claims court. I will never book a holiday with this company again.

Was unable to attend hotel booking due to pandemic and hotel being closed. Was issued a voucher, not a cash refund. I was advised voucher could be used for 2022, weeks later terms changed and now advised this is not the case and i was advised incorrectly. Travel must be completed before the end of 2021 and voucher can only be used for original hotel that i have no way of getting to.