Ebookent Reviews 32

I purchased a €1.90 ebook advertised on Instagram, only to later discover that it automatically enrolled me in a subscription with additional charges that were not clearly disclosed. A second charge was taken just days later.
What followed was a very long and exhausting email exchange with customer support.
For weeks, I received generic replies, repeated screenshots, messages in different languages (Elisa is using italian or english), and no direct answers to my questions. Each time I pushed back, the refund offer slowly increased — first €17, then $20, and finally $34 (yes, € and $).
The whole process lasted around 3 months.
I honestly don’t know whether I could have obtained a higher refund or even the full amount if I had continued, but at some point I had to stop. I accepted the partial refund, blocked my card, and ended the communication because it became mentally draining and time-consuming.

This experience taught me how these schemes work: they rely on confusion, delay, and customer fatigue.

If you decide to fight it, know that persistence can lead to a partial refund — but be prepared for a long process.

There is obiously an intention to scam people , by having a baite ad out to buy a ebook for 2 dollars, and by that you get an email telling they redrawn 49,90 dollars for another ebook, when going to their homepage, you can find information about an ongoing purchase a subscription that will go in for a specific package, every 15 days a new ebook will arrive, I sent an email to support, about cancellatione,

It is a fraud. They lure you with 1.9 dollar book then take 50$ at each new release as part of a subscription you didn't make.
And there is no way to cancel it.
I hope this prevents another person from making the same mistake i did

Scammers.
Faked company address .

Reported to police

Scammers !
I normally read Trustpilot before buying anything online. But this was an e-book for USD1,90. Stupid mistake. I´ve been scammed !! The ad didn´t say anything about a subscription. I paid and received an e-mail with a download link. Not impressed, so not planning to order more. 3 days later there is a charge for USD49,90 on my card. I immediately e-mail them to say they have charged med by mistake and that I didn´t order anything. I would never ever buy an ebook with a charge of USD49,90. Jamie Oliver and Nigella Lawson doesn´t even charge that much. The reply..... They claim I´ve signed up for a subscription. Several e-mails (with what seems to be a ChatGPT thing) they offer a refund of USD17, referring to "European Law" (which is rubbish !). I decline, - several e-mails later they offer USD27. I decline and tell them exactly what I think. No way I´m paying for something I didn´t order not sign up for. They haven´t even sent me a link to download whatever they claim I´ve ordred ! So I´ve put in a claim to Mastercard with a lot of attachment (all their stupid e-mail replies and link to this Trustpilot page - which shows at least 22 other persons have experienced the same scam.

Just scammers, they are just taking money without permisssion

SCAMMERS!!!!! Is there a way to report this to the police?? The company details are on the website, they are located (allegedly) on Florida, there's also EIN number, but considering that I m from Serbia, basically, I cant do anything..

Same experience as other people. I bought a book for 1.99 USD, got charged 49.99 USD three days later out of the blue. The problem is that when buying an ebook you have no idea it has to do with ebooks.net. It's under a completely different page, name, there is nothing about subscription. It only says about it in the hidden conditions of ebooks.net so you possibly can't know what you are subscirbing to. Deceiving practices that are illegal in my country. It's obvious scam.

Bought one e-book for training dogs for 1.99 USD and after 3 days it took 50 uSD and that happened 2 times after that. just noticed that they have written with small font that were subscribing.

I bought the Italian cooking ebook. The recipes are good and simple to follow, but I would have preferred more variety. Some recipes are quite similar. Anyway, it’s fine for beginners in the kitchen. Customer service was available and ready to solve a problem with the download

Company lures you in with a cheap book for USD 1,90 - says nothing about this being part of a subscription. Shortly after they withdraw USD 49,90 from your account and say there will be 3 installments, this being the first. Card blocked and company reported to my bank, which made sure they never got my money. Stay away from these bast****

Stolen 50$,after i bought a book for 2 $.

I bought an e-book Flavours of Italy which costed 2 USD and after 3 days the company tried to take from my card another 50 USD. Luckly the bank identified the transaction as being suspicious and they blocked it. However I had to block my card and have a new one issued. When I reached out to their support I was told that I have activated a subscription but this is not True. I have checked all my emails and I was never informed about this subscription.

This is a scam with criminal behavior. I bought a Canine book for R50 (ZAR). The next thing they deducted a subscription fee of R985. I emailed them and on 15 July 2024 they promised a refund - still not paid

it's a scam, they take 50$ every week which they don't tell you

They first sold me a book for 2$ then they made a withdrawal of 50$ for a subscription I didn't even know that I signed up for.
When I purchased the 2$ book it was a small note on the page that there is a subscription. It was made specially for the people to not notice.
I had to change my card and speak at the bank because they intended to withdraw 50$ every week.

Bought a ebook for 1 dollar, few days later another 49USD taken from my account, saying I've agreed to subscription. I've sent an email to complaint and asking for refund. Automatic responder said that it's too late (email sent straight away). SCAM!