Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... See more
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See what reviewers are saying
I've been a loyal customer of Easyspace for over 10 years and each and every time i have needed help (support) each and every agent has been so helpful Thanj you 'all'
Terrible webpage design. If I want to access spam emails on my account I need to click/enter 10 different details. Web address, "Control Panel", username, password, "Login", MFA request, useless pop-u... See more
Easyspace created our local society's website, from content provided by me. Great final result. This after meeting their stated, and good, timescale once the project started, always being readily avai... See more
Company replied
Company details
Written by the company
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Contact info
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, United Kingdom
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4.4
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easyspace quickly sorted out my FTP connection problems.
Easyspace have hosted my website for nearly 15 years. During this time I have had brilliant service, but recently I had a problem updating my website, FTP wouldn't connect. Had an online chat with an agent and went through my FTP connection details, one of which had somehow become corrupted. The agent was able to point this out and had me up and running again within minutes. The agent, was polite, friendly and knowledgeable - Brilliant service. If you are looking for a company to host your website - I highly rate Easyspace.
21 June 2023
Unprompted review
Reply from Easyspace
Hi Paul,
Firstly, thank you for your loyalty over the years, it is much appreciated.
It always makes us happy to hear that the team have been able to resolve an issue at the first point of contact, making life that little bit easier. I will pass the feedback on to the support team.
If we can be of any further assistance, just get in contact with the team and they will be more than happy to help.
Thanks,
Hugh
Been using these guys for 15+ Years
Been with these guys for 15+ years as with all internet services problems and issues sometimes occur but easyspace are easy to contact either by webchat or phone and the support team are based in uk and always have excellent knowledge and understanding of the various so they are always quickly resolved
2 June 2023
Unprompted review
Reply from Easyspace
Hi,
Thank you for the feedback, it is greatly appreciated.
We pride ourselves in customer service and one of our main selling points is the ability to speak directly with an agent without having to go through the usual contact centre process of pressing multiple options.
If we can assist further, please contact the team and we will be happy to help.
Thanks,
Hugh
We have been with Easyspace since the…
We have been with Easyspace since the early days (2005) and over the years have always had a faultless and speedy service. We have 198 domain names in our account and there is always something that needs to be done. It's good to have a provider that (a) really knows what they are doing and (b) are really easy to get in touch with.
27 June 2023
Unprompted review
Reply from Easyspace
Hi Ed,
Thanks for the feedback, and thank you for the loyalty, as you must be one of our founding customers.
If we can be of any further assistance, no matter how small, please get in contact with the team and we will be happy to help.
Thanks,
Hugh
EXCELLENT WEBSITE / EMAIL PROVIDER
Been with this company for 17 years now......and would highly recommend them.......quite recently GMAIL and Hotmail accounts was being blocked due to security changes.........a simple call and within the hour everything was corrected
15 June 2023
Unprompted review
Reply from Easyspace
Hi Andy,
Thank you for your loyalty over the years, clearly the team are getting it right, and I am pleased to hear that the issues with your emails were resolved.
If we can assist further, please get in touch with the team and we will be happy to help.
Thanks,
Hugh
I find the Easyspace team exceptionally…
I find the Easyspace team exceptionally responsive and helpful.
23 June 2023
Unprompted review
Reply from Easyspace
Hi Andy,
Thank you for the feedback, it is much appreciated.
If we can assist further, please get in contact and the team will be happy to help.
Thanks,
Hugh
Customer service is very good and proactive
Customer service is very good. Very proactive staff in managing domains and Office 365 subscriptions
27 June 2023
Unprompted review
Reply from Easyspace
Hi Garry,
Thank you for taking the time to share your experience, it is much appreciated.
Always happy to hear that the team have managed to assist our customers with any query that is raised.
If we can be of any further assistance, please get in contact and the team will be happy to help.
Thanks,
Hugh
Patient and knowledgeable customer service
I contacted Easyspace via Live Chat, I was having a problem with sending e mails to gmail addresses.
Although my e mail hosting is with another company who had been unable to resolve the issue they advised to contact Easyspace and ask them to manually add the authentication records required.
I didn’t hold much hope of them wanting to help and as I didn’t understand what I was asking for I expected to be fobbed off.
How wrong was I !!
Within minutes the staff member had added the records and explained how long it should take to update.
I am very happy with the support provided by Easyspace and will look to move the other services I need over to them.
The staff member I dealt with was patient and knowledgeable and has given me confidence in the company.
6 June 2023
Unprompted review
Reply from Easyspace
Hi Zoe,
Thank you for the feedback regarding the recent contact with the Easyspace support team.
It's always nice to hear that the team have been able to resolve issues swiftly, meaning our customer can have an 'Easy' life.
I will pass on the thanks to the team.
If we can be of any further assistance, please get in contact with the team and we will be happy to help.
Thanks,
Hugh
Excellent Customer Service
I recently had an issue with my website crashing and contacted easyspace for help. They fixed the problem within 24 hours and everything was up and running again. Their customer service has always been excellent, which is why I have stayed with them for 15 + years.
10 June 2023
Unprompted review
Reply from Easyspace
Hi Steve,
Glad to hear that the Easyspace support team were on point and had the website issues resolved swiftly.
If we can be of any further help, please get in contact.
Thanks,
Hugh
Highly Recommend
Have been using Easyspace for a number of years now and the service and support is great. Engineers are very helpful, able to provide KVM quickly if we have a server issue and always there for support or technical questions without any issues. Would definitely recommend them if you need a dedicated server or VPS etc.
12 June 2023
Unprompted review
Reply from Easyspace
Hi Bruce,
Thank you for the feedback about the recent experience with the Server Support team. Nice to hear that the team have quickly resolved the issue and the service was back in action swiftly.
If we can be of any further assistance, please get in contact and the team will be happy to help.
Thanks,
Hugh
Great Service
Staff very helpful guiding me through an issue i have little knowledge about.
12 June 2023
Unprompted review
Reply from Easyspace
Hi Susan,
Great to hear that the Easyspace team were on point to assist with your query.
If we can be of any further assistance, please reply to this mail and we will be happy to help.
Thanks,
Hugh
Best support
To suit my developer I have moved my site across to Wix whilst keeping my other online services with Easyspace, the support at Wix was unable to resolve a problem in the transfer and actually suggested I spoke to Easyspace support as they were clearly more knowledgeable and had a better integrated system. Easyspace were great and we had it sorted in an hour.
9 May 2023
Unprompted review
Reply from Easyspace
Hi Michael,
Thank you for sharing your positive experience with the team, it's greatly appreciated.
The Easyspace team are always on hand to help our customers with whatever queries that may arise.
We do have a similar product to the WIX web builder tool, Web Builder X. This package allows for an effective website to be created with ease using the preloaded templates. If you wish, I can arrange for more information to be sent regarding this package.
If we can assist with anything further, please get in contact and we will be happy to help.
Thanks,
Hugh
the Best support service ever
Hello,
I have tried many hosting providers but easyspace is the best one in term of support technique they are solving problem as quick as possible.
12 June 2023
Unprompted review
Reply from Easyspace
Hi Abdo,
Thank you for taking the time to share your feedback with us, it is much appreciated.
If we can be of any further help, please get in contact and we will be happy to help.
Thanks,
Hugh
Excellent customer support whenever needed!
The Easyspace team are always on hand to help with any issues on our server. They have never not been able to help us rectify a problem.
12 June 2023
Unprompted review
Reply from Easyspace
Hi Nick,
Thank you for the positive feedback regarding the interaction with the Easyspace team.
Our server team are always on hand, 24/7, to assist if any help is required.
If we can assist any further, please contact the team and we will be happy to help.
Thanks,
Hugh
Prompt and efficient
Online query was answered almost immediately, and the assistant was efficient, polite and very helpful. Solved my issue straight away.
9 June 2023
Unprompted review
Reply from Easyspace
Hi Georgia,
It's always nice to hear that the information requested is provided in a quick, efficient manner.
If we can be of any further assistance, please do not hesitate to get in contact with the team.
Thanks,
Hugh
First Class Support from Easyspace
I have a dedicated server provided, hosted and supported by Easyspace where I develop a number of concurrent new business developments. I'm not a software developer but can quickly put up quality graphics and pages plus set up emails on 10 domains. There are times that I extend beyond my knowledge or have a complex change so when I reach out to Easyspace support either through Live Chat or a phone call there is always a detailed and practical reply or they just plain help me there and then to solve quickly. I've been with Easyspace since the beginning and stuck with them as they're on the ball, really first class all round.
12 June 2023
Unprompted review
recovering domaine name
took time to understand the problem and respond in a positive and constructive way. Refreshingly kind and human.
29 May 2023
Unprompted review
Reply from Easyspace
Hi David,
Thank you for the feedback which has been provided in relation to the recovery of your domain name.
We pride ourselves in the fact that there are no robots, all real life people who are here to assist.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Seemed quick and easy to use
Seemed quick and easy to use. I had to transfer my Domain from my existing provider and Easyspace seemed a good option.
31 May 2023
Unprompted review
Reply from Easyspace
Hi Martin,
Thank you for the positive feedback regarding the transfer in process of your domain from another provider.
We do as it says on the tin, make things 'easy'.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Friendly and efficient
I have been using Easyspace for many years. The customer service is friendly and efficient.
The packages they provide have something for everyone from beginners up to professional developers.
Im no expert and find the support available online very helpful.
As with every hosting provider there’s always more add ons to improve the performance!
Overall I am satisfied with the company and enjoy working with them.
30 May 2023
Unprompted review
Reply from Easyspace
Hi Stuart,
Thank you for taking the time to share your feedback with us, it is much appreciated.
Our team are always on hand to assist and should you require any assistance with any aspect of the account, please do get in contact and we will be happy to help.
Thanks,
Hugh
No need for me to panic
I rang with a concern over two issues, auto-renewal and my card details, which between the two confused me on a perceived 3rd issue of payment. I was relieved to speak with a very well mannered and knowledgeable person who quickly explained everything and left me calm and happy with the outcome of the call that was very quickly answered. Thank you Easyspace :-)
31 May 2023
Unprompted review
Reply from Easyspace
Hi David,
Thank you for the feedback regarding the recent experience with the Easyspace team.
I am glad to hear that the team were able to quickly establish what was happening on the account regarding the payments and put your mind at ease. We like to keep things 'easy'.
If we can be of any further assistance regarding the account, please do not hesitate to contact the team, and they will be happy to help.
Thanks,
Hugh
Quick Response…
Quick reposne to your query and easy to use menu on the dashboard
30 May 2023
Unprompted review
Reply from Easyspace
Hi Balbir,
Thank you for taking the time to share your positive experience with the Easyspace control panel.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
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