EasyPost Reviews 33

We are using EP for tracking updates and labels creations. Both areas have issues.
Their system is not so reliable and the support have a bunch of excuses when you report a bug.
I never saw a problem that e reported and they actually took seriously and fixed for us.

This is a horrible shipper! It’s taking well over two weeks - mostly because it sat in some warehouse in Salt Lake City for 10 days. It’s makeup, which means the products are now spoiled by the heat. I lost my money because the vendor used this lousy shipper. I will never purchase products from a vendor who uses this company again. Buyer beware!!!

This is some 3rd party company that just gets inbetween a business,the shipper, and the customer, and screws up all the tracking information.

Avoid!!! they are untrust! charging for overdraw API and waiting like spider to catch you site for that overdraw. No refund, no tech support no chat no phone number. They are rude and don't care about clients.

At peak times, Easypost like to make sweeping changes to their API. They're based in the USA and seem to deploy these changes just before they clock off for the day, meaning we wake up to errors and have to wait another 8 hours for them to surface.

The support is terrible - they actually can't resolve an issue with creating Royal Mail manifests, and refuse to try. We almost had our RM account suspended because we could no longer supply paperwork, and had to quickly move to Shipstation (far better, and excellent support).

Their support staff were unprofessional, slow, and generally useless.

I was charged a $200+ fee for hackers trying to buy items with no sucess, so no labels bought. I was told that WooCommerce used a 3rd party api and caused these api charges. I was told to delete Woo Commerce shipping plugin to fix this. But no refund offered.

Insured shipment 1ZF1V5924239908938 for $2000. Damaged in transit, which is surprising because most of my customers praise my superior shipping and packaging practices. Sent all pictures of damage and requested the repair amount which would amount to $1200. Then I was told my claim was denied due to insufficient packaging after an underwhelming investigation. Item was packaged perfectly as are all our parcels, and the customer recieved a damaged beaten box with damaged goods inside. I can no longer trust my business with the insurance provided by EasyPost. I had recommended easypost to so many fellow business owners, I will now have to actively go around and let them know my poor experience, unless a solution is provided in a timely manner.

Never fixing the issues in their system. Emailed them multiple times starting last year regarding wrongly delivered shipment statuses. No actions or fixes were made since. Stay away from them!

We used Easy Post for almost 2 years and had a wonderful experience. Great at communication and help with fulfillment needs. Once they were bought by RubyHas their service completely changed.

We left their facility when they merged, and transferred out our products. The pallet arrived with less than half of our entire inventory. Our small business is still owed 4 months later. I've gotten the runaround with lack in communication to compensate us for this matter.
I would not recommend after this.

They treat their customers horribly. They do not offer phone support and charged my credit card ridiculous fees that I DID NOT authorize.

Nothing so far. I have been trying to schedule a call for 4 weeks now and have gone nowhere.
All I am getting is the same email over and over from the staff. It seems like they are not ready the emails and simply putting pre-written answers.
Finally, I managed to book a call with a person and they emailed me the day before the call to tell me that they have moved to a different position within the company and I should contact support again. Shame on you Kyle. How hard it is to put the call onto a colleague so I don't have to go through the same painful process for another 4 weeks?

If you saw 1-3 star reviews out there about EasyPost or Ruby Has, read them carefully, no matter what "price" or "promise" they might offer, in the long run it will hurt your business and you'll regret to ever work with either of them.

You're a number with a price tag ready to be dealt for the best business deal. They don't care about you.

I have honestly never had a more horrific experience with a company. We were so thrilled to find shipping help for my small business at a reasonable price, but now we've spent hundreds, if not thousands of dollars trying to repair what Easypost has done. A combination of miscounting inventory, losing entire cases, transitioning warehouses without notice, damaging product with box cutters (and sending those products to customers), and not honoring first-in-first-out inventory rotation, this has by far been the worst business relationship I've ever had the displeasure of experiencing. Stay far, far away.