easyfundraising Reviews 

4,365
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, encouraging incentives, and wonderful support during the initial setup process. Consumers find the website extremely intuitive and effective for raising vital funds smoothly through their everyday online shopping routines. However, some reviewers were not happy with the tracking system, noting that donations can take too long to complete or fail to register properly. Some people also felt that having to click through pop-ups and navigate away from active shopping pages creates unnecessary hassle and slows down the entire donation experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the support team is consistently helpful,... See more

User experience

Customers had positive experiences with user_experience, frequently praising the platform for being very easy... See more

Customer service

Users describe positive interactions with customer service, praising the team for being extremely responsive,... See more

Website

Customers consistently note positive experiences with website interfaces, describing them as very easy to use... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation and satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fundraising Specialist Team are so helpful and informative, and it is exactly as described easy fundraising. Just great so far 😄

Company replied

Rated 4 out of 5 stars

Club I belong to use easyfundraising to fund various projects for juniors etc, and over a 4 year period best part of £3k has been raised from just 50 odd members, which is of course marvell... See more

Company replied

Rated 5 out of 5 stars

The guys at EasyFundraising are incredibly attentive. They've spent time talking me through how it works and I constantly get marketing materials in my inbox that I can use to promote our cause throu... See more

Rated 5 out of 5 stars

The easyfundraising platform is just perfect for raising funds for start-up, grass roots organisations like our community interest company (CIC) called Holding Your Online Hands. The only alternat... See more

Company replied


Company details

  1. Cashback Provider
  2. Charity

Written by the company

easyfundraising is the UK's leading good cause cashback site. Since 2005 we’ve helped raise over £60 million for 190,000 good causes by turning your daily shopping into everyday magic. easyfundraising has partnerships with over 8,000 brands who will donate part of what you spend on their website to a cause of your choice. It won’t cost you any extra: the cost is covered by the brand. Why? Brands pay us a commission because when you start your shop from the easyfundraising website or app, they can see we sent you to them and if you make a purchase, a commission is generated, and we turn that into a donation – magic!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(4,365)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such an easy way to raise funds

Such an easy way to raise funds, enabling people to.support without it costing them a penny!

24 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your lovely review! - Josh, EFR

Rated 5 out of 5 stars

We started using easyfundraising as a…

We started using easyfundraising as a way to raise some money for the football club, it is super easy to set up and the Fundraising specialist team were brilliant at offering help to up the numbers signed up and giving us info to send out 👍🏼

24 June 2024
Unprompted review
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Reply from easyfundraising

Thanks for your review Laura, I'm happy to hear the team were able to get you off to a flying start - Josh, EFR

Rated 1 out of 5 stars

For donors it's anything but easy

I've made several purchases through the app. Not one has been paid and only 1 shows as pending. I've had to chase every purchase and have just received a standard email to say that they don't investigate any claims for 21 days and that you have to contact them if the payment appears in the meantime.

This might be easy for the charity (as shown by the glowing responses from charities) but really frustrating and time consuming for people trying to donate. Charities must be missing out on potential donations as people just get frustrated trying to donate. I'm seriously reconsidering using the app as it's just too time-consuming and so far pointless.

20 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your feedback. I'm sorry for the frustration you've experienced. To resolve this issue quickly, please email us at reviewfeedback@easyfundraising.org.uk with your purchase details. We'll prioritise your case and work to address the problem. - Josh, EFR

Rated 5 out of 5 stars

Amazing Fundraising Specialist Team

Easyfundraising is a great way to raise funds for our charity. Not only is it a really easy system to use but the Fundraising Specialist Team have your back and work with you to find more ways to gain supporters! A big shout out to Clare who contacted me recently 👍🏼

19 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your kind words Jacq! I will pass your comments onto Clare. - Josh, EFR

Rated 5 out of 5 stars

Easy fundraising is definitely recommended

Easyfundraising is great and I'm glad money can be raised so easily for good causes. I'm new to signing up to raise money for my cause and I was faced with a bit of uncertainty and confusion while navigating the website but it was so easy to contact the fundraising specialist team, who have been really helpful and have rectified any issues. I appreciate the support offered as and when needed.

18 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your review Joseph! I'm glad the team were able to get you started. If there's anything else we can help with, don't hesitate to reach out. - Josh, EFR

Rated 1 out of 5 stars

Not Easy to Fundraise

I have been trying to donate through Sainsburys for months. However, despite tapping the donation button and seeing the confirmation message, when I checkout, there is no donation added on the easyfundraising page. I have raised this with easyfundraising on several occasions and all I receive is a message telling me the donation can take a few days. Clearly this is not the case as this has been happening for approx. four to five months and the transactions are not shown as pending. I have only managed to get one donation from another website if I accept all cookies. This isn’t an ideal position to be in either. Sadly I am not impressed with easyfundraising and it certainly doesn’t live up to its name.

15 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your feedback. I'm sorry for the issues you've had with Sainsbury's donations.

We strive to make the donation process as seamless as possible, so your feedback is very important to us. It sounds like there may be a technical issue that's preventing your donations from being recorded. We would love the opportunity to investigate this further and ensure you receive the support you need.

Please reach out to us at reviewfeedback@easyfundraising.org.uk and I will personally
investigate this for you. - Josh, EFR

Rated 5 out of 5 stars

Great support from the Specialist Fundraising Team

After setting up our cause we had great support from their Specialist Fundraising Team. Top tips via emails and social media templates for getting our fundraising campaign started. I also had a support call with a member of the Specialist Fundraising Team who set up an incentive for us to raise more money for our cause which gave me the confidence to publicise our cause over social media and increase the number of registered supporters by 200% within 2 weeks. So far, so good 👍 Thank you

10 June 2024
Unprompted review
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Reply from easyfundraising

Hi Elaine, thank you so much for your review, it's great news that you could increase your supporters by so much! I will certainly pass your words onto the team. - Josh, EFR

Rated 5 out of 5 stars

Fundraising Specialist Team

Great help for our fundraising group. The team is very helpful and get back to us very quickly if we have any queries. We recommend them to every organisation who want to raise essential funds. Thank you.

10 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your kind words! If there's anything we can do to help you with your fundraising journey, then please reach out. - Josh, EFR

Rated 4 out of 5 stars

The whole team are very helpful

The whole team are very helpful

10 June 2024
Unprompted review
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Reply from easyfundraising

Thanks for your review, Rodger! If there's anything we could do to turn that 4 stars into 5 then please do let us know on reviewfeedback@easyfundraising.org.uk

Rated 5 out of 5 stars

Very easy to set up and use for our…

Very easy to set up and use for our school PTA.
Great support from the company. Hope to raise more money for the children.

10 June 2024
Unprompted review
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Reply from easyfundraising

Thanks so much for your review, Sam! I'm glad to hear your PTA has got off to a good start. - Josh, EFR

Rated 1 out of 5 stars

Sinister marketing con

Great idea but I reckon only 25% of my eligible purchases register on Easy Funding. I’ve got a list of unpaid claims as long as my arm - interestingly, it’s always the large purchases that fail to attract a donation.
I have the Easy Fundraising browser extension and go through the Easy Fundraising app, but it’s more often than not futile as l the flakey process is unreliable. Even registering a missing claim is essentially pointless as they take 6 months to even respond.
I discovered today that a prerequisite in order to allegedly improve the likelihood of a successful donation, is to disable all ad-blockers, clear all cookies, and disable any cross-tracking prevention settings on your browser (an excellent feature of Safari to stop your data being spread across websites and apps).
This discovery renders the whole ‘charity’ rather sinister and a bit of a ruse.
In short, they might make a donation, but they want you to reduce your privacy protection so websites and apps can pry on your activity and target you more than they already do. No thanks - needs investigating by a regulator.

3 June 2024
Unprompted review
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Reply from easyfundraising

Thank you for your feedback, Mark. I'm sorry to hear about the issues you've faced with tracking your purchases and unpaid claims.

For accurate tracking, it's necessary to disable ad-blockers, clear cookies, and adjust cross-tracking settings. It's likely that your purchases aren’t tracking because these settings haven’t been adjusted. These settings are standard practice in the online shopping cashback industry and allow us to track your purchases to ensure donations are made. We strictly adhere to data protection regulations and only use your data to track your purchases for donations.

Regarding the delays with missing donation claims, we send them to the retailers for verification, and unfortunately it can take some time for them to respond. Please email reviewfeedback@easyfundraising.org.uk with more details about your unpaid claims, and I'll personally look into them.

Your feedback is important to us, and we’re committed to enhancing our service.
Josh - EFR

Rated 5 out of 5 stars

Great support team

Very helpful and friendly support team with great communication and advice. Thank you.

30 May 2024
Unprompted review
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Reply from easyfundraising

Thank you for your kind words Sue! If there's anything more we can do, please reach out. - Josh, EFR

Rated 5 out of 5 stars

Fantastic support!

My experience with the specialist fundraising team was fantastic. They helped me to narrow down what our non-profit should focus on raising funds for, and emailed lot's of top tips to help increase awareness of the platform and how our followers can help us. Really appreciated the support.

28 May 2024
Unprompted review
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Reply from easyfundraising

Thanks for your review, Jen! I'm glad we could help you get started. If you need anything from us, let us know. Thanks - Josh, EFR

Rated 5 out of 5 stars

Easy, Low Effort Way to Raise Money

The Fundraising Specialist Team were really helpful from start to finish and supported us to launch the platform for our PTA.

14 May 2024
Unprompted review
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Reply from easyfundraising

Thanks so much for your lovely review! It's great to hear the Fundraising Specialist Team helped you get off to a flying start - Josh, EFR

Rated 5 out of 5 stars

Great Fundraising Specialist Team

Very knowledgeable and friendly Fundraising Specialist Team, who got my cause fundraising to a great start :) THANK YOU :) :) :)

Jana
Fundraising for
Emily Clark’s 2025 Zanzibar African Adventure

3 April 2024
Unprompted review
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Reply from easyfundraising

Thank you for your fantastic review! We're thrilled to hear our team could help get your fundraising off to a great start. - Josh, EFR

Rated 5 out of 5 stars

The Fundraising Specialist Team have supported us grately

The Fundraising Specialist Team have been great in supporting our cause, especially now when one Admin stepped down and a new one has taken over. Always answering questions quickly and offering advice to boost our cause. Very grateful.

PTA group

15 May 2024
Unprompted review
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Reply from easyfundraising

Thank you for your kind words! We're delighted to have supported your cause and appreciate your trust in us. - Josh, EFR

Rated 5 out of 5 stars

Helpful advice

I started from scratch and had no idea how it worked but was given advice from the Fundraising Specialist Team and was kept well informed throughout through emails.

17 April 2024
Unprompted review
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Reply from easyfundraising

Thank you for your kind review, Will! I'm glad our team could help you get started. - Josh, EFR

Rated 3 out of 5 stars

I thought this site was great

I thought this site was great, but am dismayed to find a donation from Avanti holiday insurance has been declined. Avanti tells me it hasn’t been declined by them.
So what happened to the Donation?

29 November 2023
Unprompted review
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Reply from easyfundraising

Hi Jan, thank you for sharing your experience with us. I'm sorry to hear about the issue with your donation from Avanti.

Brands like Avanti pay us a commission because they can see we sent you to them when you start your shopping from the easyfundraising website or app. If you make a purchase, a commission is generated, and we convert that into a donation. Your donation was declined because Avanti did not send us the commission. This could be due to a number of reasons, the most common being that the brand's terms and conditions were not met, the order was cancelled, or a non-authorised voucher code was used.

Please email me at reviewfeedback@easyfundraising.org.uk, and I will personally investigate this for you. Thanks - Josh, EFR

Rated 1 out of 5 stars

A big scam

Thought this was great as had £50 raised for my cause. Today it just shows £30 a lot of entries have been declined. I don't think it should show what has been raised until the amounts have actually tracked.

I have been using Tesco Groceries the same way each week yet some get tracked and others get declined. It seems I am not the only one as another person left a review elsewhere and mentioned the same.

A big scam I won't be using them again.

6 May 2024
Unprompted review
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Reply from easyfundraising

Thank you for taking the time to share your feedback. I understand how disappointing it can be when a donation is declined by the brand you shopped with.

A donation may get declined for a number of reasons, the most common are that a brand's terms and conditions were not met, the order was cancelled or a non-authorised voucher code was used.

Please contact me at reviewfeedback@easyfundraising.org.uk with your details and I will personally investigate this for you. - Josh, EFR

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