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77 Bayswater Road, 2011, Rushcutters Bay, Australia
2.5
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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I wish I had read these reviews before my purchase of 6 bottles of brandy on 18th June 2026 (Sydney, Australia).
It is now 3rd July 2026.
No delivery, no reply to email, phone, text.
Shocking customer support.
I'm going to report them to consumer affairs if I don't hear from them soon.
They shouldn't be in business.
This company needs to be investigated by NSW Fraud Squad. I placed order for 6 bottles of sparkling wine and paid by credit card. Received order number and promise of delivery 3-6 days.
Now 12 days later, no notification, and not contactable by phone or email. Have applied for refund from credit card provider and reported matter to NSW FRaud Squad. I advise people not to deal with this company
Reply from Easy Drinks
Thank you for your feedback. We sincerely apologise for the delay and frustration you experienced.
At the time of your order, we experienced an unexpected stock shortage and significant courier delays during a particularly busy period, which unfortunately impacted some deliveries. We understand that this is not the level of service our customers expect or deserve.
Easy Drinks is a legitimate Australian business, and we take all customer concerns seriously. We regret that we were unable to meet your expectations on this occasion and understand your decision to seek a refund.
We appreciate your feedback, as it helps us improve our stock management, communication, and delivery processes. We apologise again for the inconvenience caused and wish you all the best.
Reply from Easy Drinks
Thank you for taking the time to leave a review. We're sorry to hear that you found our pricing expensive.
At Easy Drinks, we aim to offer a wide range of products, including many premium and hard-to-find wines, beers, and spirits, while also providing convenient delivery services. Pricing can vary depending on supplier costs, product availability, and delivery requirements.
We appreciate your feedback and are always working to provide the best possible value for our customers. We hope you'll consider giving us another opportunity in the future.
Poor service - totally ignores customer contact despite providing web email contact, facebook messenger, a mobile phone number and an email account. All the messages give you 'auto' replies and yet you receive no personal contact. Should be shut down. Reported.
Reply from Easy Drinks
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration caused by your experience.
During the busy holiday period, we experienced unusually high enquiry volumes, which unfortunately resulted in delays in responding to some customer communications. While our automated responses confirmed that messages had been received, we understand that this is not a substitute for timely personal assistance.
We take customer service seriously and are continuously improving our communication processes to ensure customers receive faster and more effective support. We regret that we did not meet your expectations on this occasion.
WORST SERVICE !! Promise '3-5 days' delivery AND door to door. I ordered on a Sunday evening - for door to door - processed the payment and received a notification that my order would be delivered in 3-5 days. Tried to contact the phone number provided - +61 401 908 316 - AND via their webform, and via the email provided - info at easydrinks dot com dot au - with NO reply.... 19 phone calls, text messages, web messages, email. NADA. Receive an email on the Thursday - 4 days after placing a 'door to door' order - that my order had been dispatched. I left for interstate the evening of the 5th day - still no delivery, no contact. Then receive on the 9th day after order a notification that the courier tried to deliver my order ($70 bottle of vodka). I was interstate for Christmas - without the present I was going to take. WORST service with absolutely NO reply, call, contact.... NOT HAPPY.
Reply from Easy Drinks
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience and frustration caused.
Unfortunately, your order was affected by an unexpected stock shortage during the Christmas period, which was further compounded by exceptionally high courier volumes and delays across the network. While this does not excuse the lack of timely communication, it was the primary reason for the delay in dispatch and delivery.
We understand how disappointing it was to receive the delivery attempt notification after you had already travelled interstate, especially as the product was intended as a Christmas gift. We acknowledge that we did not meet your expectations on this occasion and regret the inconvenience caused.
Your feedback has helped us improve our stock management and customer communication processes during peak trading periods.
We sincerely apologise again and appreciate your feedback.
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