Easilocks® Reviews 2,875

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service and efficient delivery. Many people appreciate the quality of the products, describing them as beautiful, thick, and shiny, with some noting the helpful color matching service and the protective nature of certain items for their own hair. However, some customers also noted issues with product quality, finding certain items to be thin, artificial-looking, or prone to matting and frizz. The minority of people were dissatisfied with aspects of their orders, including damaged packaging, missing items, or discrepancies between product appearance online and in person. Delivery times were also a concern for some, with delays and unfulfilled promises regarding express shipping being reported.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers praise the quality, ease of installation, and... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the great quality, value, and natural look of... See more

Order

People report ambiguous experiences with order. While some customers praise the ease of ordering and express... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising fast delivery times and good... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

Quick replies via WhatsApp for a colour match and the colours arrived perfect. Is giving me exactly what I needed for a bit more length And volume, feel super soft after brushing especially. Will defi... See more

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Rated 5 out of 5 stars

I have bought several products from easylocks and also returned items unsuitable Customer service is very helpful product are very good Colour match for extensions is really helpful I have just... See more

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Rated 5 out of 5 stars

I love my headband wig! I've worn it three times so far and have received compliments each time. I also have a u part wig and look forward to wearing it. Going to get myself another headband wig in a... See more

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Rated 5 out of 5 stars

Amazing customer service! I received a colour match via instagram and ordered my u part wig in dark chocolate. It arrived within 48 hours and matched my hair perfectly! I was a bit confused abou... See more

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Rated 5 out of 5 stars

Great company ..quality hair and products. I had bought wrong colour of hair extensions itips and they were so helpful in exchanging for different shade . Have bought from them for years. Highly r... See more

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Rated 5 out of 5 stars

I bought off this company for the first time for Black Friday offers. IMO a company really shows its colors when there is an issue or needs to be contacted. I had an issue with one of my items, co... See more

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Rated 5 out of 5 stars

I do like easilocks hair in general. Very good quality. However I just found the u-part wig unbelievably heavy. I put my hair up exactly like the tutorial video but I felt you could see a bump at the... See more

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Rated 5 out of 5 stars

Never again third time and the hair came in bag not box.. hair was lot thinner and style was disgusting felt like was worn before and rerun never again … see how they replay to bag but not Quality of... See more

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Rated 5 out of 5 stars

I had terrible issues with GLS delivering my order, impossible to get in touch with but Easilocks was amazing and helped via WhatsApp getting the order to me without further delay! Love the headband w... See more

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Rated 1 out of 5 stars

So very disappointed! Package arrived damaged but I tried my luck anyway, wish I didn't because when I took it out, strands of hair were already falling out. The hair was very thin and fake looking a... See more

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Rated 5 out of 5 stars

I am yet to purchase but firstly I got in touch to get more advise in choosing a suitable hair match to mine as that’s important . The website links you directly to a what’s app chat . A very friend... See more

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Rated 1 out of 5 stars

After returning first order due to Colour could only reorder due to store credit! Missed that bit on return terms. Anyway reordered olivia whilst it arrived quick looks so artificial and now cant retu... See more

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Rated 5 out of 5 stars

For some reason this review has come up with my husbands name 😂 this review is by Tracy Steven. Made me laugh. Great company. Fast delivery. Human hair itips great quality. Used them for years. Don’... See more

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Rated 1 out of 5 stars

Delivery way too long as ordered in plenty of time for Christmas and they arrived on 2nd January. Also lied and advised would be sent on express delivery due to delivery in being posted and they never... See more

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Rated 1 out of 5 stars

I feel disappointed as I didn't receive my purchase It had been left on the floor outside Bay window had been left open usually parcels get put through window unsure why this parcel was just left... See more

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Rated 5 out of 5 stars

I was so pleased with my last purchase I returned to buy other items. This company is excellent to deal with, everything is really nicely packaged and great quality. I would highly recommend them to a... See more

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Rated 1 out of 5 stars

Bought 3 sets for Christmas presents 2 weeks before Christmas. 3 days before Christmas I chased them up as I hadn’t had a dispatched notification and they promised they would send out that day express... See more

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Rated 1 out of 5 stars

The website says orders take 3 to 5 business days, as soon as it was shipped, the estimated delivery time is 10 business days. That’s one. Two, I am currently tracking the order on dhl and it says Ire... See more

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Rated 2 out of 5 stars

Having been a loyal purchaser I had to wait extremely long for delivery as you ran out of stock for 4 items I purchased but didn't notify me and until you checked and confirmed no stock left though s... See more

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Rated 5 out of 5 stars

I was confused about which color to buy and they helped me at the same day answering my questions and photos on WhatsApp. I’m going to proceed my order. Very happy and looking forward to receiving it... See more

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Rated 5 out of 5 stars

Customer service was brilliant so helpful and friendly, knew exactly what colour i needed even lol I was unsure was a perfect match and I love them ❤️ makes my hair look naturally thick and long wit... See more

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Rated 5 out of 5 stars

Brilliant ponytail hairpiece!! Colour is fabulous but wearing it is even better. It’s heavy with the amount of hair in it but stays put because of the great attachments Would buy again

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Rated 5 out of 5 stars

The website is user friendly with a great choice of products and many at discounted prices. Quality products and packaging with a varied choice of payment methods and delivery

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Rated 5 out of 5 stars

Very quick response and helpful with picking the color. They also send a test with the package to make sure the color match for you before opening up the box so you can exchange with no hassle !

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Rated 5 out of 5 stars

2 items that I ordered were out of stock and the customer service wrote me directly and we were able to find replacements and they threw in a few care products to thank me for my patience. I really ap... See more

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Rated 5 out of 5 stars

5 stars as always!!! Keep buying for them so everyone should too, especially if you are looking for top quality products and customer service. Adriana

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Rated 5 out of 5 stars

So easy and simple to look through and pick my matching colour and place the order. The hair itself is absolutely beautiful, thick and shiny would 100% recommend.

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Rated 5 out of 5 stars

Customer service was great. Quick reply and helped me decide the best product to purchase. Highly reccomend the colour match service, they were lovely ☺️

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Rated 5 out of 5 stars

Always love the hair the only thing I dodnt agree is that it's fake hair shouldn't be 35-60 . Upto 25 at least is reasonable as sits fake and in 5 wears it starts getting hard

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Rated 4 out of 5 stars

Bought in the sale so i got two buns and a rose gold hair mask at a great price, the buns feel good quality but the colours are a bit darker than the pictures show, the mask smells lovely and leaves t... See more

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Rated 5 out of 5 stars

I took a chance in buying a upart wig for my copper hair. WHAT A MATCH!! I have never had something ever come close. But this is perfect! The sample you receive too before you open is such a fantastic... See more

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Rated 2 out of 5 stars

Order the tape weft extensions on 4th December, the product came on time and looked great when it arrived and was fitted!! I have worn hair extensions for over 12 years and am also trained. I always u... See more

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Rated 2 out of 5 stars

I requested a refund sent the unopeneditem back as requested. Received an email telling me I have a voucher that I can use to purchase some of their items. I filled out the return paperwork correctl... See more

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Rated 1 out of 5 stars

Shouldn't have taken the gamble in purchasing this especially with having to pay customs. I feel like they sent me the curly wig instead tbh with you based on the look. The color sample they provided... See more

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Rated 5 out of 5 stars

The hair is perfect. I ordered a u piece and a ponytail and both are so good in terms of value for money and quality. It took only 2 days to come from irland to Jersey. Very impressed. Warlocks has... See more

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Rated 1 out of 5 stars

Really unhappy with my order that I still havnt received as of writing this. Ordered on Dec 14th. As stated on the website orders made before Dec 19th would be recieved before Christmas. Items ordered... See more

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Rated 5 out of 5 stars

Great quality. The HD hair looks just like natural hair. I have been a customer for 9 years and will continue to be. Always fast delivery too.

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Rated 5 out of 5 stars

I’ve used easilocks for three years now. Always impressed with the quality of hair and the customers service highly recommend.

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Rated 1 out of 5 stars

Disappointed that free delivery indicated over 80€ is not automatically given. Customer services did give me a free delivery code but the first order discount could then not be applied. Brought th... See more

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Rated 5 out of 5 stars

The communication is great! I hate the extra large fee for duty of coming into the USA! Always an unpleasant surprise.

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Rated 1 out of 5 stars

Ordered a pack of extensions they came a lot brighter than I thought they would be and with enough hair to do a side panel of my head. I ordered another 2 packs (more expense) and went and got my hair... See more

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Rated 5 out of 5 stars

I love this company, usually I just buy clip ins, the quality is great for the price and I’ve been a loyal customer for years x

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Rated 5 out of 5 stars

Good communication. Product was packaged really well. Lovely scrunchie. Great quality and very good value. Would definitely recommend.

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Rated 5 out of 5 stars

The help and support with the colour match was great. My product hasn't arrived yet so will do another review when it does

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Rated 5 out of 5 stars

I needed a colour match, they were so helpful. Gave me a couple options. Very quick at reply’s which made life easier. Great customer service.

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Rated 1 out of 5 stars

I paid for an express service which never came. A week later after chasing it arrived. One product missing from the order. No update or communication about my order. Not that impressed with the produ... See more

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Rated 3 out of 5 stars

When hair came was different to colour on the website huge dark roots on the hair that wasnt shown said rooted but not dark brown at top

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Rated 1 out of 5 stars

Dreadful returns policy. Absolute joke how much they charge to return an item. Clearly designed to put customers off of returning their crap items

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Rated 5 out of 5 stars

The product quality is always excellent and delivery is on time. Unfortunately, I think the shipping costs to Italy are too high.

Company replied


Company details

  1. #1 of 1 best companies in Hair Extensions Supplier
  2. #14 of 15 best companies in Hair Product Store

Written by the company

Easilocks Human Hair Extensions offers Award Winning hair extensions. Whether you are looking for a clip in ponytail or tape extensions we have it all. 🚚Fast Delivery 💎No Hidden Charges 😜Easy Returns ✨Free Virtual Colour Matching

Free Colour Matching Service

Written by the company

We are here to help💕
DM us with a picture of your hair in natural daylight and we will do the rest for you!✨

Contact info

Shop in Our Sale Now!

Save up to 90% off now, contact us for a FREE colour match now.

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Delivery was super fast

Delivery was super fast. Quality of hair is also good. I have contacted them via WhatsApp for a colour match and they were very friendly and helpful.
Highly recommended

16 March 2026
Easilocks® logo

Reply from Easilocks®

Hey Vivian,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

Poor quality for the money

I wanted to take a bit of time before writing an honest review, and as someone who regularly uses hair extensions, I wouldn’t recommend these.
The colour I received was nowhere near what was advertised, and I was also sent an incorrect shade. Unfortunately, the quality itself was disappointing. I typically purchase platinum extensions elsewhere that are cheaper for higher gram weights (50g) and, in my opinion, much better quality and noticeably thicker.

These extensions feel very thin towards the ends, and I also noticed black strands running through the hair, which shouldn’t be there in lighter shades. Overall, they don’t blend well and don’t give a full, natural look. Even if u buy loads of packets.

I also found the customer service lacking, which added to the overall frustration.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Love easilocks hair

Love easilocks hair, delivery always on time if not before

19 March 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Tiffany,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Easilocks u part wig

Love this company
First time using them, very helpful, fast delivery & the u part wig I got is fab
Definitely will be ordering again
10/10 💚

16 March 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Trina,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Great Quality and Service

For some reason this review has come up with my husbands name 😂 this review is by Tracy Steven. Made me laugh. Great company. Fast delivery. Human hair itips great quality. Used them for years. Don’t damage my hair in fact protects it. My own hair grows more! I use for thicker hair as well as more length. If you look after them and get regularly refitted you can easily get 10 months to a year out of them. Wouldn’t use any other company. 🤩

6 March 2026
Easilocks® logo

Reply from Easilocks®

Hey Mark,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear this feedback xx

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Quick delivery

Quick delivery, wide choice of hair colours and look great on.

5 March 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Sandy!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Very quick delivery and also great…

Very quick delivery and also great product great quality

4 March 2026
Easilocks® logo

Reply from Easilocks®

Hi Amanda,

Thank you so much for the 5 star review!
We really appreciate it xx

Have a lovely weekend.

Kind Regards,
Team Easilocks xx

Rated 5 out of 5 stars

Amazing!

Amazing!! Can't believe how well they work. Great quality and good price!

4 March 2026
Easilocks® logo

Reply from Easilocks®

Hi Miss Eaton,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

I do like easilocks hair in general

I do like easilocks hair in general. Very good quality. However I just found the u-part wig unbelievably heavy. I put my hair up exactly like the tutorial video but I felt you could see a bump at the back of the wig.

21 May 2025
Easilocks® logo

Reply from Easilocks®

Hey Donna,

Thank you so much for the review!

This sounds to be an application issue, please pop an email to info@easilocks.com our team can advise some tips and tricks xx

Kind Regards,
Team Easilocks x

Rated 1 out of 5 stars

Returns policy not clear

Returns policy not clear

6 March 2026
Easilocks® logo

Reply from Easilocks®

Hi Sharon,

We are sorry to hear you feel this way.

Our Returns Policy is listed on our website, we are sorry if you have missed this.

Please email info@easilocks.com for any further queries our team will assist further.

Kind Regards,
Team Easilocks.

Rated 1 out of 5 stars

One star because I can’t do any less! AVOID!!!

One star because I can’t do any less!! Ordered on 2nd March,wanted it for an event on the Saturday,stated it was delivered on the Thursday,upon getting home,nothing was found outside my property or through my door,nothing even to a neighbourgh,proof of delivery showed in delivery persons hand!! Opened up a case with easilocks who ignored me,after 5 emails sent they finally acknowledged me saying an investigation was open with Royal Mail,12 days later response was..Royal Mail state delivered,case closed,absolutely disgusting and diabolical customer service,paid over £108 for somthing I do not have!! I will take this further and get a charge back and make sure everyone knows how poor they really are! It’s gross behaviour! Truly shows people to AVOID AT ALL COSTS!
Buy elsewhere like I have done with a better company and one that does real hair also not horse hair!! Also following your reply,proof of item in his hand on the street does not prove delivery!! I was not handed it,or was it posted in my letter box,I did not receive,it wasn’t anywhere for me to take in,you ve taken my money and closed a case,I have filed a complaint with the ombusman which will incur further costs to yourself,also postman knocked on my door and interrogated me questioning me because I opened up the dispute! Very bad customer service,complaint also gone into Royal Mail,I will make sure all will know how you operate especially on all socials

2 March 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hi Miss Britta Nottingham,

We are very sorry to hear you feel this way.

I can see a case was raised with Royal Mail regarding your concern. The case has been closed as the driver provided proof of delivery, proof of GPS and further details.

I can see our team offered to reship your order for you as a gesture of goodwill.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Great products and value

Great products and value. Pleasure to deal with. Have ordered a few times now always excellent service.

19 December 2025
Easilocks® logo

Reply from Easilocks®

Hey Michelle,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Great with colour matching and offered…

Great with colour matching and offered discount but I forgot to apply it!

5 March 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Vikki,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

Really bad

Really bad. They promised that shipping takes 3-5 days but instead it took over 10 days. Also customer service sucks, they are rude and don’t answer your questions.

28 February 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey there,

We are sorry to hear you feel this way.
Please email info@easilocks.com including your order number our team will take a look asap.

Kind Regards,
Team Easilocks.

Rated 2 out of 5 stars

Not the greatest customer service

Not the greatest customer service, not very helpful.
Product is good though.

26 February 2026
Easilocks® logo

Reply from Easilocks®

Hi Tina,

We are sorry to hear you feel this way.
Our customer service contact is info@easilocks.com for any queries, our team are more than happy to help.

Kind Regards,
Team Easilocks.

Rated 1 out of 5 stars

I’ve not even received it yet

I’ve not even received it yet

27 February 2026
Easilocks® logo

Reply from Easilocks®

Hi Samuel,

Your order is within the correct delivery timeframe.

I can see the selected delivery option was standard delivery on your order which is 4-6 working days (excludes weekends/bank holidays).

I can see you placed your order on February 26, 2026 at 6:30 pm. The order was shipped on Friday the 27th, the following day.

Your order is now on the 3rd working day of the 4-6 working day delivery timeframe.

Please see the tracking provided.

Kind Regards,
Team Easilocks.

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