I recently made a purchase from E2save and overall, I'd rate the experience four stars. The ordering process was quick and the phone arrived on time, and in great quality. However, there were a few as... See more
Company replied
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Unhelpful team, poor customer service. Broken site with unreliable cashback process. Don’t care once you’ve taken out the contract Rated two stars as it’s great value when everything works, disappoi... See more
Company replied
I was a little worried after reading other reviews as to whether the phone would come, however I ordered my phone 26th Feb, I got a confirmation email letting me know it would be 10th March delivery... See more
Company replied
everything from delivery f4om DPD driver, lack of communication and seamless process. ie. I didn't have pin when driver came to deliver. was taken back th3n logged as refused delivery. then trying to... See more
Company replied
Company details
Written by the company
Whether you're looking for the latest flagship phone, or a budget-friendly device, there's something here for everyone. Browse high-tech cameras, big-screen displays, long-lasting batteries and money-saving deals. Because e2save is an online division of The Carphone Warehouse, you’re backed up by the reliability of one of the most trusted names on the high street.
Contact info
United Kingdom
- www.e2save.com
3.4
Average
982 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great deal on a Pixel
Great deal on a Pixel, delivered quickly the next day, great service!
23 November 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Stay away from this crooked company
Stay away from this crooked company. It's taking more than a month to process a ph return and yet still not completed but finding all sorts of ridiculous execuses to delayed the return process by keep returning then collecting the phone back without given any reason by sending you mystery parcel repeatedly.
Never heard of a company will need more than a week just to reply an email/update or make a change but their excuses to delay the return. Every time I called in I will be given all sorts of incorrect information and execuses like couldn't find where about the ph is (even this return is their own collection). Very disappointed and will tell all my friends and families to stay away from this company at all costs.
Note: I provided my Order no: CLC-361145004 here (as not sure your reply don't have any reply function ???) and let's get this resolve within a week by 3rd Dec else I will never order anything from e2save ever again and will post further reviews until is resolved the right way.
29 October 2024
Unprompted review
Reply from E2save
Hello Kin
Thank you for your review.
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re having difficulties returning your order. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Chris | e2Save.com
Could be very good, but the coustomer suppor is inexistent.
Ordering the phone was easy and it arrived quickly without any problems, so no complaints there really, but getting in touch with them seems impossible, as they make it extremely hard to talk to them, no email, nothing!
I purchased an iPhone from them in January, and I got insurance with it but never received an email about my insurance with the terms or any confirmation at all, even though I get billed for it every month I see a "Curry's" charge on my bank.
After waiting on the phone for 20 minutes and being passed from one operator to the other I managed to talk to someone about it a couple of weeks ago, and they told me they would send me an email with the info about my insurance within the next 24 hours. More than 2 weeks have passed and I have received nothing. It's a pity because honestly the rest of the experience has been quite good, but not being able to get something this simple done.
20 November 2024
Unprompted review
Reply from E2save
Hello
Thank you for reaching out to us to let you know of your experience
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issues with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you
I look forward to hearing from you.
Roshni | e2save.com
I am confused
I am currently with Three until November 21, 2024, so my contract has not yet begun. I wanted a change, so I looked at a deal online with a company called "e2save" that looked good, especially the automatic cashback of £65 without remembering the months you send your bill to receive it as advertised at the time. Furthermore, I then bought the contract online and received an email welcoming me from IDmobiles, which is a different company name. Today, I received another email with my order number, this time from a different company called "mobile.co.uk." In this email, they ask and state that "information update is required with my order ID: 136478480," before concluding, "Thank you for shopping with us.". Additionally, it states at the bottom of the email that "If you don't do this, your claim for the automatic cashback of £65 may be denied.". I attempted to follow the instructions, but each time it was unsuccessful because the page simply displayed "mobiles.co.uk." Page Error Apologies, there was an issue loading the page. Please try again later. This happens as well as when you try to change your password! I do not know, I am really confused, 3 different company names. There is nowhere on their sites or online a customer account service email, and the page not loading to update required information to get the £65 automatic cashback is a bit huh. I tried it with different browsers with no ad blocks, but still the same every time I tried it !!!!!!.
15 November 2024
Unprompted review
Reply from E2save
Hello
Thank you for reaching out to us to let you know of your experience
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issues with your order and I understand the disappointment and inconvenience this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB213509 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | e2save.com
everything from delivery f4om DPD…
everything from delivery f4om DPD driver, lack of communication and seamless process. ie. I didn't have pin when driver came to deliver. was taken back th3n logged as refused delivery. then trying to.reach out to various people to see what was happening. then trying to ensure direct debit from ud mobile wasn't going to happen as i hadn't received sim or phone. they couldn't help and told me until phone was returned they couldn't cancel. no one has contacted me to ask why I cancelled order altogether. e2save person just straight away said well u can cancel if you want. not try and keep the sale by going abov3 qne beyond to try ans resolve.
overall, v annoyed, disappointed, waisted time ans money as still out of pocket
11 November 2024
Unprompted review
Reply from E2save
Hi Samantha
Thank you for reaching out to us to let you know of your experience
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I understand the disappointment and inconvenience this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | e2save.com
It was straight forward to order and it…
It was straight forward to order and it was delivered next day without any issues
30 October 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Horrible experience
Horrible experience! Do not use them. Had no phone service since swapping to them 1 week ago. Doesn't matter how many times you speak to customer services it's your problem. Do this, do that to your phone.
Switched back to previous supplier and this company won't release my phone number back to me!
Avoid, avoid.
30 October 2024
Unprompted review
Reply from E2save
Hello Dawn
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I'm sorry to hear the issue with your order and I understand the disappointment and inconvenience this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
I think I would have liked this phone…
I think I would have liked this phone if I ever received! Expected delivery was Sun 27 Oct, got a message from DPD about complications making delivery impossible on 27/10/24. Rescheduled delivery for Sat 2 Nov, to discover Friday that the parcel finally arrived at local DPD depot, and was returned to E2Save 23mins later!!! Without attempting 1 delivery. Contacted E2Save and was told it would take 3-5 days for answers on what happened!
2 November 2024
Unprompted review
Reply from E2save
Hello Craig
Thank you for your review
At e2save we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry to hear the issue with your order and I understand the disappointment and inconvenience this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | e2save.com
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Don’t have an opinion as my stolen…
Don’t have an opinion as my stolen parcel hasn’t been resolved
1 October 2024
Unprompted review
Reply from E2save
Hi
Thank you for review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Purchase review
Phone was delivered within the allotted time. Thanks.
27 September 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Horrendous experience
Horrendous experience. The workmanship is shoddy and unsafe. Made several promises to fix it which they haven’t done
2 September 2024
Unprompted review
Reply from E2save
Hello Deborah
Thank you for your review
At Mobiles.co.uk/e2save we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | e2save.com
Reply from E2save
Hi Alex
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Decent price and easy to order
Easy to order cash back claim is very easy
11 September 2024
Unprompted review
Reply from E2save
Hi Saeed
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Very good company
Very good company, got my phone quickly and easily. Thank you.
4 September 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Cheaper mobile contract with handset.
Cheaper mobile contract with handset. Next day delivery is amazing.
30 August 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Late delivery of SIM card and other problems
The SIM card took longer to arrive, so Iwas left without a mobile phone for 24 hours when changing supplier. I allowed the suggested 5 days for the sim to arrive, but it took 6.
Now I have the SIM card but I repeatedly get an Emergency Calls only message, and I have to move to Airplane mode for a few minutes to get it going. This happened twice with EE, now it is once or twice a week.
29 August 2024
Unprompted review
Reply from E2save
Hello Colin
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
I bought two contract phones with…
I bought two contract phones with e2save and the service from order processing online to communication of the status of order while it was being processed to receiving the phones next day was on point. Really exceptional service and would recommend to anyone.
29 August 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Excellent service smooth easy to…
Excellent service smooth easy to understand instructions and way above the quality of their competitors
22 August 2024
Unprompted review
Reply from E2save
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
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