Dyson UK Reviews 

Next day delivery turned into a week of excuses
I ordered directly from Dyson because the product was advertised with free next day delivery. Five days later, the parcel had still not even been collected by the courier.
I spent hours speaking to customer service, but nobody could provide a dispatch date, delivery date or a clear explanation. An adviser named Indra repeatedly replied like an automated system, saying only “please wait” and “24–48 hours”, even after those timeframes had already passed.
Dyson confirmed the machine was in stock, yet still could not explain why it had not been handed to the courier. Their website continued advertising next day delivery while existing orders were not being dispatched.
This was one of the worst delivery and customer service experiences I have had.

Appalling customer service. I ordered spare parts on 20th June. Phoned to chase on the 25th and used the chat to cancel the order on 5th July. I have not been refunded for the order, and was told that if I do a chargeback through my credit card it will affect my credit score! Absolutely disgraceful. James Dyson should be hanging his head in shame about the depths to which this company has sunk. I won't be buying Dyson again for anything.

What would you expect from a brand owned by someone who campaigned for Brexit, and having achieved the outcome - decamped to Singapore for a better life.

Sums up my experience with getting a floor fan repaired. Its been 3 weeks of being passed around Customer Service agents and e-mail threads who keep re-starting process from Step 1 (please provide proof of purchase, please confirm address, do you have serial number). Arranged a pick-up for repair on 09 July, then cancelled and rescheduled to 11 July, on 11 July no-show and no history of the booking being made. Now its 14 July ... and I have a new collection slot on 28th .... which is +1 month (!!!!!) after I called to have the machine repaired.

Absolutely horiffic service from what is positioned as a premium brand. Uninterested and script reading robots in Customer Care team who cannot escalate, transfer the call and just pressure you to drop off the call (they cannot terminate the call unless you hang up).

Despicable - but what do you expect from a Company led by someone fled the UK after campaigning of benefits of Brexit.

Such appalling customer service !! I would never recommend buying or having to communicate with Dyson . Be warned !!
Anne Jones

Having owned the older air wrap I got yhe new version. Unfortunately some idiot has decided that the best improvement to this machine - make the cable a foot shorter than the old model (which was already a foot shorter than my ordinary hair dryer), had to use it with an extension cable since purchasing. Unfortunately I recently quickly used it plugged just into the wall and when I went to reach up to curl the top of my head (I’m 5ft tall) I pulled it upwards and the top pin in the plug has snapped out of the flimsy huge ridiculous plug. Dyson say it’s my fault and want £100 to repair it!!! Should have gone with my initial instinct when replacing my old model and purchased a cheap non brand air wrap, I only use 1 attachment on my fine hair, complete waste if £540!!!! Won’t touch Dyson ever again, new hoover will be different brand and £25 fan to do the same job as the Dyson fan (also a waste of money)

Ordered a vacuum for next day delivery - more than a week later, it still hadn't been delivered. Three calls to Dyson said that it was on its way but it never was. No reasons given. Every time I contacted them I received the same message. In the end I cancelled the order only to be told that it would take 2 weeks for them to refund the money. When I wanted to submit a written complaint, I was informed that Dyson has no method of submitting written complaints and that the phone call was raised as complaint by them. I said I wanted to put it in writing so I have a record of it but this is not possible.
My suggestion is not to buy from Dyson directly - their customer service is abysmal, they are trained to just repeat the same phrases till you get sick of hearing them and go away. Such a method of business practice disrespects the consumer right to fair purchase using this as a technicality, effectively creating a loophole through which they get away with unsatisfactory conduct.

Ordered a Dyson Pure Hot+Cool™ HP00 Purifying fan heater on Wednesday 8th July, £450 for next day delivery. The same day the email said it’s with the courier DPD. I got an update from DPD that they have received the order details but not the order. It did not come on the Thursday, Friday, Saturday or the Monday…..no tracking updates. I contacted the customer service team to cancel the order, it’s clearly lost / stolen or does not exist. They told me I can’t cancel, that I have to wait for it to be delivered, to refuse the delivery. I’m asking them how long must I wait, they can’t answer. They said they have contacted dpd to ask them to return it, and once they have it they will refund me. That’s fine but dpd don’t have it. I’m stuck with no product and no refund. Unbelievable. The products are great, but I will never use them again.

Ordered a hot cold and purifier fan on Saturday evening arrived Monday morning! Due to medical problems the curent heatwave is unbearable for me to cope with. I had a problem with our tall Dyson tower fans because there was no cold air conditioner they were very useful for the many years we had them but each summer the heat is getting worse making my medical condition more serious, they helped but I needed to be in a colder room. This model has been sold out since the heatwave started and was very greatful when it was available.
It's absolutely amazing we trust Dyson products and this unit is perfect for my safety and a lovely cold room. We will use in the winter as it has a heat setting too.
Fantastic product very happy 😊

THE WORST CUSTOMER SERVICE AND AFTER CARE!

Booked in a repair for our fan within warranty. Told the closest date was 3 weeks out. Waited home all day on 9th July, got an email at 2pm to say they had to reschedule to 11th July. Waited home all day, no one turned up.
The call centre cannot help and lie and promise that someone is coming out to collect it.
We then tried to escalate it and they told us they can’t collect it until 28th July.
The company is an absolute scam. In the middle of a heatwave and a newborn baby we have been left struggling and wasted so much time speaking to uneducated call centre staff.
One lady told my husband to walk to Oxford Street with the large fan as they will give him a replacement. We spoke to someone at Oxford street and they said that’s not an option. Absolute chaos!!

JUST AVOID!!

I returned a wrong item I bought. It has been delivered to their warehouse a week ago and still not refunded. Customer service is rude. Not sure what takes so long, I paid for my item straight away not week after delicery!!

⭐☆☆☆☆ – Very disappointing product and even worse customer service

I purchased a Dyson robot vacuum and wash machine with high expectations, especially given Dyson’s reputation and the premium price. Unfortunately, it has been one of the most disappointing purchases I’ve made.

From the start, the machine failed to clean and mop properly. Even worse, it repeatedly leaked and dumped water onto my floor for around a week before I realised what was happening. For a product at this price point, that is completely unacceptable and could easily have caused damage to flooring.

I contacted customer services well within the first six months of ownership, expecting the issue to be resolved quickly. Instead, I spent over two hours on the phone and was repeatedly told the only option was a repair. Despite explaining that the product had been faulty from the beginning, Dyson showed little interest in finding a fair solution.

The repair process was equally frustrating. I was promised prompt collection and a quick turnaround, but appointments were missed, communication was poor, and I was left chasing updates. I was also offered a small goodwill gesture, which did little to address the inconvenience and disappointment.

The product itself failed to meet expectations, but what really let Dyson down was the customer service. Rather than standing behind a premium product, I felt like I had to fight every step of the way just to have my concerns taken seriously.

I have always associated Dyson with quality and innovation, but this experience has completely changed my opinion. Sadly, I would not recommend this robot vacuum or the after-sales support that comes with it.

My cordless V11 Dyson is not performing well. Yes it's a few years old but tbh it's never been very good. A very expensive product with poor suction. At the minute the boost function always says airways blocked and on default setting if it manages to suck up small items up it just drops them when you turn it off. Pretty useless. Anyway I went through all the online support, did all the things they suggested twice. Spoke to 2 people, was online for about an hour. He says you need to order this part. I say ok and buy it while online with him. I then received a confirmation email. 2 weeks on it still says order processed with no delivery date. Contacted Dyson again and was told my order didn't go through but they would issue me a refund. I said it obviously did go through if you need to issue me a refund. Then they blamed my bank card! I think because the person offered the part to me with a discount they didn't want to honour it. I'm just sick of my Dyson and their customer service. Can anyone suggest a decent vacuum??

Waiting for two weeks for a faulty expensive overrated fan to be collected. First booking was a no show and now second booking is a no show.
This is the second time one of our overpriced fans has failed. Shocking service, won't be purchasing Dyson products again.

Worst cuatomer service possible. They sell you overpriced product then when the battery fails after 2 years you cant get another one. I placed 2 orders for batteries and they have failed. Waited 3 weeks so far. Not been able to use the vacuum. Store doesn't pick up, online over phone can't do nothing and the chat operators are clowns.

Absolute joke of a company will never buy a dyson again.

I ordered a Dyson airwrap for next day delivery. It is three days late and therefore didn’t arrive by my daughter’s birthday. After three phone calls with no help or information I asked for a refund and was told they couldn’t until they had found the item.

Free next day delivery, but not even dispatched after two days

I placed an order directly with Dyson on Thursday 9 July at 3:32 pm because the product was advertised with free next day delivery.

It is now after 1:00 pm on Saturday 11 July, and the courier tracking still says they have only received the order details and have not received the parcel from Dyson.

I specifically needed the vacuum before travelling abroad, as I will be away for two weeks and nobody will be available to accept the delivery. For a £549.99 order, this level of service is extremely disappointing.

Advertising next day delivery and then failing to dispatch the product two days later has made this a very poor purchasing experience.

Avoid at all costs ordering direct!

Ordered expensive product. Next day delivery. Well hasn’t turned up and still waiting. Stuck between Dyson and delivery company. Contacting customer support has been useless they keep saying I need to wait another 24-48 hours.

Dyson has now failed on three separate occasions to collect my faulty vacuum for repair or replacement. The first, due to input error by the call handler. I have no explanation for the second and third failures - but each time there is a period of weeks before they have another available slot for collection. Following the previous failed collection, I raised a complaint but no effective action was taken, and the issue remains unresolved.

The level of service is unacceptable. I have spent considerable time waiting in for collections that have not taken place, causing unnecessary inconvenience.

Very useless and faulty robots Dyson have. From very first day I bought Dyson spot and scrub Ai starts giving trouble. The repair is like 2 to 3 weeks. It’s look like that most of the time Dyson have that machine in their repair centre not in my house.
Please AVOID that machine is not worthy at all.

I ordered a new Cyclone V10 as a replacement for a much older model that broke. Delivery stipulated next business day. A week later and I still hadn't received my order. No email updates. When I contacted customer services they stated the order hadn't even been processed and was still in the warehouse. The call handler stated there were many orders that had been delayed. Absolutely shocking customer service. I cancelled my order from Dyson and found the same model in a well known retailer elsewhere and arranged for next day collection at a lower price. Great machines but the companies delivery system and customer service has really let them down on what is supposed to be a reliable British brand.