Used Dyno-Rod through my British Gas plumbing cover for a leaking bathroom tap and bath overflow leak. Easy booking system through BG account. Kept fully informed via text of expected arrival times... See more
Company replied
Location
Switch locationUnit 7 Maritime Court, Bedwas House Industrial Estate, CF83 8HU Bedwas, Caerphilly, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked for a plumber after toilet cistern developed a snall leak on Saturday. Appointment was for Monday. We were kept informed of our appointment and that we could cancel without penalty. Plumber gav... See more
Company replied
I had a phone call advising me of the plumber’s arrival. He diagnosed the problem, gave me an estimate and completed the work quickly and efficiently. I received a telephone call to make payment and... See more
Company replied
I’ve had 3 visits from Dyno-Rod in 4 days! Water leaking through floorboards was finally traced to a cistern with multiple issues. All the guys have been lovely, efficient and polite. Last plumber arr... See more
Company replied
Company details
- Plumber
- also in
- Drainage Service
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 7 Maritime Court, Bedwas House Industrial Estate, CF83 8HU, Bedwas, Caerphilly, United Kingdom
- 02920 003955
4.8
Excellent
611 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The tex before nd the phone call to…
The tex before nd the phone call to inform customers when they're due to arrive is very helpful. The young man that came to myself 3 times was very polite and understanding of my needs being disabled nd answered any questions I had nd gave full explanation of what he was doing and why in-between him doing the job nd cleaning up after himself very happy.
5 March 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Leanne,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Fixed our toilet
Came fixed our toilet and left, what more do you ask for? Great guy aswell. He was sound.
3 March 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Liam,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Excellent customer service
Excellent and swift service from the team. They were highly professional, and the engineer was very friendly and helpful.
25 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Nat,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Gentleman called Lee
Gentleman called Lee, came to give us a quote only but did the job straight away. Lee is very professional and knowledgeable, respectful of the property, carry even shoes protectors with him. He left the place in perfect condition and explained every step of his job. I would recommend him at any time
25 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Bella,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Very fast response
Very fast response, professional and didn't break the bank ! Will be using Dyno for any future jobs!
25 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
New shower in Monmouthshire
Big thanks to Barry and the team in South Wales. This was the 2nd time I'd worked with Barry. The requirements of the job were not all clear at the beginning due, but Barry and the team worked skillfully and flexibly to make sure that a solution was found. They fully made up the marble work so the shower was all ready to use afterwards, and were tidy and respectful whilst working in our home. All for a reasonable price.
20 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Andrew,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Paul was great
Paul was brilliant and sorted out my problem in a few minutes
20 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Bob,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Really swift response to issue and…
Really swift response to issue and follow up appointment was also quick and work done to high standard.
19 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Richard,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Toilet leak
"I had a toilet leak this morning and called the emergency line. Their response was exceptional; a friendly plumber arrived by mid-morning and diagnosed the issue within minutes. The problem was quickly and efficiently resolved. Highly recommend their service!"
6 February 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Matthew,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Excellent experience
Arrived at time agreed. Friendly and considerate. Informed us of safety aspects in a thoughtful and helpful manner. Explained clearly the faults and the process of repair. Answered all of our queries. Reassuring.
29 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Jane and Bill,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Leaking toilet
Leaking toilet. Quick response and solved the issue with in two hours. Great service.
30 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Excellent workmanship
The engineer was polite and explained step by step what he was doing and how the fault occurred 1st class workmanship
29 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Frances,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Excellent service
Turned up on time, identified the issue quickly, new shower fitted within 24hrs, ensuring that it didn’t cause problems for our bookings
20 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Victoria,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Mike was excellent
Mike was excellent, completed the job really fast and professional.
Very happy customer
21 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Michelle,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Prompt service and problem solved
14 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Paul,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Having had a shower and cubicle…
Having had a shower and cubicle replaced . The work undertaken was of a high standard .The plumber was polite friendly and extremely tidy with the work done.I would recommend to others. Thank you from one happy customer.
8 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Linzi,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Plumber very pleasant
Plumber very pleasant, explained what he was doing and the parts he fitted. He checked everything before he left. Great Service
5 January 2026
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Hi Chris,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We hope you would consider using Dyno-Rod Plumbing South Wales again should the need arise.
Refused allocated job right attitude…
Refused allocated job right attitude problem asked if he could come on a Monday challenging me on what his company can claim for it not despite my insurance coming arranging the call out - cowboys and rude - called back to try and smooth over then offered to visit but was limited in what he could do no leak listening device on van blah blah full of excuses
Welsh water came out for free and were brilliant!
28 December 2025
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Dear Karen,
We're really sorry to hear that your experience fell short of our usual standards.
Your feedback is invaluable, and we totally understand your frustration.
We'd love to have the opportunity to touch base through email at info@dyno-plumbing.wales and help resolve your concerns?
Thank you,
Carl Phillips
Very poor
Very poor. Came out to fix a leaky radiator as part of Halifax Axa insurance home emergency. Turned up engineer didn’t have a clue and left house still leaking day before Christmas Eve. Had to pay for someone else to fix. I have autistic children and could not use heating .
23 December 2025
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Dear Chris,
We're really sorry to hear that your experience fell short of our usual standards.
Your feedback is invaluable, and we totally understand your frustration.
We'd love to have the opportunity to touch base through email at info@dyno-plumbing.wales and help resolve your concerns?
Thank you,
Carl Phillips
Peter did a great job
Peter did a great job, helping us locate and fix a leak on Christmas Eve!
Great guy, great service.
24 December 2025
Unprompted review
Reply from Dyno-Rod - Plumbing South Wales
Josh,
We're happy to hear that we could assist you on Christmas Eve! We appreciate you acknowledging the service provided and your kind words.
Best wishes
Carl
Dyno-Rod Plumbing South Wales
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.