Banner for Dyno-Rod - Plumbing Beds & Herts

Dyno-Rod - Plumbing Beds & Herts Reviews 

181
•
TrustScore 4.5 out of 5

4.6

unit 6, Printers Way, CM20 2SD Harlow, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service today, chatted through what the issues were, what work was required and how the issue could be rectified - very much appreciated

Rated 5 out of 5 stars

Had a water leak from the kitchen ceiling for about 3-4weeks numerous plumbers arrived without any success. Eventually spoke to Kevin, (manager) who organised Marco to visit next day and succes... See more

Company replied

Rated 5 out of 5 stars

Todays visit, both plumber and work carried out weretop draw, many thanks. The only down side is the compression joint that was fitted to the repair onmay 12th s visit is where the leak was found. W... See more

Company replied

Rated 5 out of 5 stars

We have a Policy with British Gas covering our Plumbing and Heating. Our Water Softner sprung a leak and needed isolating. British Gas said this wasn’t covered and we would have to pay Dyno. The... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • unit 6, Printers Way, CM20 2SD, Harlow, England, United Kingdom

  • 01462 483007

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(181)

8,363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and respectful

Friendly and respectful. Repair and replacement of my leaking bathroom tap was done quickly and smoothly. Definitely will recommend to family and friends.

30 August 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback! We're happy to hear that the tap repair and replacement was completed quickly and smoothly. Thank you for the recommendation!

Dyno-Rod

Rated 5 out of 5 stars

Excellent work carried out and…

Excellent work carried out and knowledgeable. The engineer was very helpful and carried out his work with care and diligence.

23 August 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback! We're happy to hear that the work was excellent, and the engineer was knowledgeable, helpful, and diligent.

Dyno-Rod

Rated 3 out of 5 stars

Plumber 5 stars polite kept every where…

Plumber 5 stars polite kept every where clean and tidy. It’s a shame that the company was only 3 stars-
I quote was wrong.
2 wasn’t sure when they were coming. They asked me if I had heard from them and I told them what date they had given me by message.
3 when the plumber rang me to say what time he would be with me he told me that the job was to replace a shower pump. I told him we hadn’t got one. He had to come and check what had to be done. (Wrong instructions were given to him.
4 on the quote (item6 it says:

You will be invoiced immediately on completion of the work. The total of the invoice is payable immediately.

I took this to mean that I would receive an invoice and then pay the invoice immediately. No I had to pay immediately after the plumber had completed the work.

13 August 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your feedback and are glad the plumber was polite and tidy. We're sorry about the issues with the quote, scheduling, and incorrect job details. We'll review our processes to prevent similar problems in the future. Thank you for bringing this to our attention.

Dyno-Rod

Rated 5 out of 5 stars

Job eventually completed with satisfaction

Dynorod were called by British Gas as we have a leak contract with them. First man came found the leak and removed the boxing around the pipe work. Unfortunately they couldn’t access the cutting tool needed to undertake the pipe replacement. Second man arrived two days later (we stopped using the sink where the leak was) at 12.30 (morning call!) who spent nearly four hours here. The pipe was repaired - not as originally intended - but by fixing a piece of pipe work with circular clips. Not sure why it took so long. Today a man arrived to replace the boxing which appears to be a job well done. Dynorod advised us at each stage with phone calls therefore although it was a long process the job was completed with satisfaction.

23 July 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your experience. We're glad the leak was repaired and that you were informed during each step. We are happy to hear that the job was completed to your satisfaction. Thank you for your feedback.

Dyno-Rod

Rated 5 out of 5 stars

Friendly Staff

Friendly Staff. Great Comms. Great Price. Great Plumbers. HAPPY

17 July 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you had a positive experience with our friendly staff, communication, pricing, and plumbers. Thank you for your positive feedback!

Dyno-Rod

Rated 5 out of 5 stars

Quick easy and cost effective

Booked online for a free quote and received a call to offer a visit same day. Fixed the problem and was reasonably priced

6 July 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you received a same-day visit and that the issue was resolved at a reasonable price. Thank you for sharing your positive experience!

Dyno-Rod

Rated 5 out of 5 stars

Brilliant

Brilliant. Came within hours of me making the call. Problem solved. Thank you.

3 July 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that we could promptly solve the problem. Thank you for your positive feedback; we appreciate your business!

Dyno-Rod

Rated 5 out of 5 stars

We had a problem with our hot water

We had a problem with our hot water. Chris came, diagnosed the fault and resolved it.

31 May 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the hot water issue was diagnosed and resolved quickly. Thank you for sharing your positive experience with us!

Dyno-Rod

Rated 5 out of 5 stars

Excellent service

Excellent service. Problem resolved quickly. Will definitely use them again

27 April 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback! We're happy to hear that the service was excellent and the problem was resolved quickly.

Dyno-Rod

Rated 5 out of 5 stars

Very efficient

Contacted British Gas as saw a leak mark in the ceiling. They made the appointment for the following day and the leak was found in a very short time and repaired. The remedial works to repair the flooring was completed by Raymond very quickly and efficiently. Both engineers were very polite and curtious and worked quickly. Great service thank you.

25 March 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your experience. We're happy to hear that the leak was found and repaired quickly, and the flooring work was completed efficiently. It's great to know you were pleased with the polite and courteous service. Thank you for the positive feedback!

Dyno-Rod

Rated 1 out of 5 stars

Had a new shower fitted Kieran and…

Had a new shower fitted Kieran and James did an excellent job very pleased

8 March 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you are very pleased with the new shower installation. We appreciate your positive feedback and thank you for sharing.

Dyno-Rod

Rated 5 out of 5 stars

Water leakages.

The whole experience from reporting the problems to rectification was seamless. The DYNO engineer was very respectful and the work completed as agreed with little or no disruption. Very pleased. Thank you.

7 March 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback. We're happy to hear that the entire process, from reporting to resolution, was seamless and that the engineer was respectful and caused minimal disruption while completing the work.

Dyno-Rod

Rated 5 out of 5 stars

Job well done!

Very courteous, professional and friendly, he fixed my leaking tap and provided a new one at no extra cost. Thank you, very happy with a job well done!

7 March 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback. We're happy to hear that the engineer was courteous, professional, and friendly while fixing the leaking tap. Thank you!

Dyno-Rod

Rated 1 out of 5 stars

Not impressed

Not impressed. Misdiagnosed the problem. Quoted for a repair that would have cost c.£1500 which was not needed. If it hadn't have been for my persistence and subsequent assistance the issue would never have been resolved.
I don't blame the plumbers who came to the job I blame the management and their training.
I don't trust them and would not use again.

5 March 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you bringing this to our attention. We're sorry you experienced a misdiagnosis and are not satisfied with the proposed repair. Your feedback regarding our team's training is valuable, and we will address this to improve our service.

Dyno-Rod

Rated 1 out of 5 stars

You came in had a look and left didn't…

You came in had a look and left didn't say anything, went to your van and drove off...what's happening next? Mums 92 what service is this?

26 February 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Jannine Smart,
I’m would like to apologise, this isn’t the service we would accept from our staff.
I have some of you details so will look into this and get back to you.
Kevin
Dyno

Rated 5 out of 5 stars

Plumber was prompt and really good

Plumber was prompt and really good. Fixed our issue and explained what he had done. Would highly recommend

10 February 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback! We're happy to hear that our plumber was prompt, effective, and explained the work clearly. Thank you for recommending us!

Dyno-Rod

Rated 5 out of 5 stars

Ray did an excellent job

Ray did an excellent job, thorough, very tidy and multi skilled.

9 February 2024
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback! We're so glad to hear that the service was thorough, tidy, and excellent.

Dyno-Rod

Rated 5 out of 5 stars

Excellent plumbers

Excellent plumbers , very professional , I had to call them out on Christmas Day and they were very helpful and kind , considering I was taking them away from their families . I would definitely recommend this company . 5 stars

25 December 2023
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that our team provided excellent and professional service during an emergency on Christmas Day. We appreciate your kind words and are glad we could help. Thank you for recommending us!

Dyno-Rod

Rated 5 out of 5 stars

Excellent service

Excellent service. The office staff were very polite and professional. The plumber was clean, polite, professional and did a great job. Am just about to book them for another job I’ve been meaning to have done. Very impressed.

29 December 2023
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your feedback. We're happy to hear that the office staff were polite and professional, and the plumber was clean, polite, professional, and did a great job. We are grateful you are booking us for another job.

Dyno-Rod

Rated 1 out of 5 stars

Leak not fixed and engineers not qualified enough

I had a leak from my upstairs shower coming down into my dining room ceiling. I booked a Dyno engineer via British Gas Home Service. The engineer took a while to address the leak and left a huge hole on my ceiling. The fix didn’t work and hey had to come back 4 times to stop the leak (including a total burst of the pipe when all water from my shower flooded my downstairs). This has been going on for almost 3 months, several appointments, 2 no shows, finally plastered the hole this week after they said is was done… and then today, just before Christmas, it started leaking massively again! I don’t believe the engineers are qualified enough and lead times for appointments are huge, which is extremely frustrating!

23 December 2023
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're very sorry to hear about the ongoing leak, the multiple visits, and the damage to your dining room. We appreciate you bringing this to our attention. Thank you for your feedback.

Dyno-Rod

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look