Dyefor Reviews 

3,509
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported long delivery delays, with many orders arriving late or failing to arrive entirely for important personal events like children birthdays and family holidays. Consumers also expressed deep frustration regarding poor product durability and the complete lack of response from customer support when trying to resolve urgent complaints. Some reviewers were happy with the fast shipping times and the overall great quality of the items they recently purchased online. People also noted that the personalised wrapping paper and custom phone covers turned out amazing and fully met their individual expectations.

What people talk about most

Product

Reviewers mention mixed feedback about product quality and delivery, with many customers praising the... See more

Order

Consumers find order experiences to be mixed, as some reviewers report severe delays, missing items, and a... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised fast shipping that... See more

Response time

People report negative experiences with response time, highlighting a widespread frustration over weeks of... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the thick paper, vibrant images,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 2 separate sheets of personalised birthday wrapping paper on 20th November 25 but didn’t receive it until 29th Nov. My birthdays had passed so was unable to use. I sent a message to Dyefor w... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised wrapping paper. Unfortunately the wrong delivery address was on the order when I used Google Pay. I immediately emailed them back and advised of the new address. I got an a... See more

Company replied

Rated 1 out of 5 stars

I have paid extra for shipping and shipping protection. I’ve following up daily on an update on the wrapping paper delivery for my son’s birthday. No one responds, no contact number and not co... See more

Rated 1 out of 5 stars

Very Very poor quality phone case which I purchased for my granddaughter. She dropped her phone thankfully the phone survived but the case shattered it's just made of brittle plastic. Wouldn't recomm... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.5

All reviews

(3,509)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

I still haven’t received any updates…

I still haven’t received any updates about this order and I’ve contacted customer service more than several times.

I bought this item 29th November and there has been no updated since then I need it but Saturday 14th

5 December 2024
Unprompted review
Rated 5 out of 5 stars

PERFECT PERFECT PERFECT!!!!!!

Absolutely inlove with the phone case I bought! After problems with Royal Mail they offered to send a new one straight away however it ended up coming and I am absolutely over the moon, if I could give more than 5 starts I would! Highly highly recommend!!

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish
I bought a iphone 16pro case and ipod case. Both of them don’t fit!! The iphone case is customised with a name on it, so it’s non refundable.
The ipod case kept falling off and the iphone case keeps pressing the side buttons, so i can’t use the side buttons at all. Also i can’t switch off the screen because one of the buttons is pressed 24/7.
It costs £19.99 +£9.99 respectively.
I bought a random iphone case for £8 on Amazon with way better quality, at least it fits my phone !!

2 November 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

Ordered 9 days ago and contacted to find out where order was. Was told it would be delivered by Friday and it’s Saturday and still nothing. “Henry” hasn’t responded to my last message. Complete waste of time and money.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous paper perfect for that extra…

Fabulous paper perfect for that extra bit of specialness. The range of paper to personalise is fantastic. After a first hiccup on order, Henry stepped in to ensure all my order was present and correct and reached me within 2 days.
The personalisation touch and product range is great. Recommend.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Non existent of 'actual' customer support.

Ordered a suitcase for daughter's birthday, £130. Site implied 2 day delivery - 2 weeks and still nothing. Website, email, livechat, and links give you the runaround. Avoid this site like the plague!

25 November 2024
Unprompted review
Dyefor logo

Reply from Dyefor

Hi Iain, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Rated 4 out of 5 stars

Loved the personalised phone case we…

Loved the personalised phone case we received, and it is great quality. It hadn't arrived on the date we expected so contacted Dyefor and got reassurances that it would he dispatched in the next 24hours, which it was. Was sceptical after reading some reviews but I have to say all ended well and I would order again.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service!

Fabulous service- I needed the banner quite urgently and Henry kindly obliged by ensuring it was posted out swiftly! Excellent packaging. The quality of the banner paper was excellent and the images I uploaded looked so good! Would definitely recommend! 😊

14 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER shocking company no…

DO NOT ORDER shocking company no contact whatsoever ever 10 days of waiting for daughters wrapping paper spent over £30 to personalise it all for her and nothing her birthday tomorrow and no paper or dispatch!! Other reviews are total lies and made up! AVOID

12 November 2024
Unprompted review
Dyefor logo

Reply from Dyefor

Hi Ellesse, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Rated 5 out of 5 stars

Excellent customer service and beautiful paper

Excellent customer service! I ordered personalised wrapping paper and estimated a few days for production and then 2-3 days with Royal Mail. I got a bit worried when I'd not had a dispatch email and contacted them offering to pay extra for next day by 1pm delivery. They apologised for the delay with dispatch, orders had been high and they were a bit behind. They offered to dispatch that day with next day delivery at no extra charge. The paper was beautiful, very good quality, the recipient was thrilled and I've never had so many nice comments from everyone.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Just amazing

Just amazing! Will most definitely be a returning customer! After reading the information incorrectly in the website after placing an order, I thought I was going to have to cancel but after getting in contact with customer support, a very friendly gentleman (Henry) was able to rectify the issue for me going above and beyond with no hesitations and was able to process my order, making sure I would receive it on time! Customer service that goes above and beyond! Will most definitely be purchasing from here in the future! Thanks again Henry :)

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service Brillaint!

Henry has made my sale fantastic! He answered all my questions before purchase, which was a difficult question but with the answer he provided, made me purchase, I then couldn't remeber if my order was correct which he then kindly checked and it was just providing my order number! Very happy and fantastic customer support, also told me roughly when I should receive my product!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered a phone case (which looks fab) for my daughter’s birthday, and was simply enquiring about a delivery date as was hoping it would come in time. They answered my query almost immediately and very kindly offered to post the product that day with 24 hour delivery! So kind of them and such a great help. Will absolutely be ordering again.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful. I had an issue with my order and Dyefor sorted it first time no complications. I love the end result of my order. I will be ordered my banners & wrapping paper from Dyefor from now on.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish. Avoid if you want a quick delivery. When ordered it said 3 to 4 days delivery, and said they’d notify us when dispatched. 9 days later nothing , still waiting, and it’s a present for our granddaughter. Obviously coming fro China

29 October 2024
Unprompted review
Dyefor logo

Reply from Dyefor

Hi Paul, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

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