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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered significant difficulties with the booking process, struggling to find available test slots and facing extensive waiting times. Many also reported issues with third-party selling of test slots, leading to concerns about fairness and system integrity. Reviewers also expressed frustration with the overall service and slow response times, particularly regarding application renewals and complaint handling. However, some reviewers were happy with the staff, particularly examiners who were described as professional, friendly, and reassuring. These positive interactions often helped candidates feel comfortable and less nervous during their tests, contributing to a more positive user experience.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers reporting positive interactions, praising staff as... See more

Booking process

Customers consistently note negative experiences with the booking process, describing it as frustrating,... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction and calling it... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the booking system frustrating... See more

Response time

Customers had negative experiences with response times, frequently reporting long waits to speak with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had my driving test on 19th June in Peachman way test centre. To be honest all went wrong since I messed-up with roundabout. However, when I thought i was missing the exit I asked my examiner for h... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

DVSA is absolutely disgusting. Wake up 5.30am and wait to book the test at 6am. few test dates come up and disappears before you click on it. This system is corrupted. Third party selling the booked t... See more

Rated 1 out of 5 stars

What an awful system. Truly awful and I cannot believe it is still running the way it is. Everything about it is awful- from the staff phone calls( I’m sure not all) and to the actual booking of the t... See more


2.4

Poor

TrustScore 2.5 out of 5

240 reviews

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2.4

All reviews

(240)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Mill Hill Test Centre

I recently had my driving test at the Mill Hill Test Centre, and I was fortunate to have Sirish as my examiner. From the moment I arrived, Sirish was welcoming, professional, and made me feel at ease. His calm and reassuring demeanor helped reduce my nerves, and he was clear in his instructions throughout the test.

Sirish took the time to explain things thoroughly, which made the whole process feel smooth and manageable. I appreciated how he maintained a friendly yet professional approach, giving me the confidence to focus on the task at hand.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Something needs to be sorted

Something needs to be sorted. Waiting 6 months for a test puts so much pressure on these kids that are more worried about failing as the wait for another test is so long. Going in to a test with that additional pressure when they are already nervous is very unfair. Even when refreshing constantly to get a cancellation doesn't work as the system blocks you. This is due to the bots taking all the cancellations - deal with the bots rather than preventing legitimate people willing to spend hours a day trying to get a cancellation. Even when they do come up it's like playing whack-a-mole as you are competing with bots, so you can't click quick enough to get it. It is a really unfair system.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

The dvsa hire examinors who…

The dvsa hire examinors who intentionally lie about learners tests just so they can make more money from learners.the learner gains nothing from lying whilst the examinor gains more money from lying, but the dvsa are just to ignorant to realise and admit that examinors can and will lie to ruin learners chances of passing their test yet does the dvsa punish the examinor for false accusations, NO instead it's easier just to accuse the learner of lying about a potentially dangerous situation that could have ended with the learner in hospital. All the dvsa cares about is how much money they can get from learners before actually passing them rather than actually passing learners who can drive, and does the government do anything about it, NO, because they are all corrupt.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I just had my driving test at the Mill Hill test Centre in London with Sirish. He was professional, courteous and managed to put me at ease when I was feeling very anxious. Thank you Sirish for managing to calm me down! You’re a credit ☺️

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Rochdale test centre

Ridiculous waiting times, there's nothing available in my area until the end of May 2025! Is this a joke? I have 3 test centers in my area, and none of them have any earlier availability.
This not accommodating at all. Selling the available slots to 3rd parties for them to sell them for even more money is disgusting practice.

I didn't pass my test with a lady called Louise. She's apparently well-known in the area for being a panicky person (how you can employ a panicky person as an examiner is a mystery to me). She made the atmosphere quite tense and unpleasant. She had a very timid voice, so I had to ask her to repeat herself every time she gave me directions.
When I was taking a left turn through a yellow box there was a car coming that was over 25 seconds away and was going under 30 mph, I was the first car in line and I had plenty of time to turn, yet she slammed the break like crazy and tells me I should've waited (it then took another 15 seconds for the car to come near the yellow box, I would've already been gone from the yellow box by the time the car would be on it). What a joke.

Overall really disappointed with this whole experience. Hopefully next time I'll pass

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Two pieces of feedback here, DVSA are Corrupt

Two pieces of feedback here,
I completed my driving test last April 2024, the test was going brilliantly, no mistakes, on the final hurdle, 4-5 mins from the finishing line, i kept extra focus, i came to 5 exit lane roundabout, the sat nav asked me to take the first left, which i did, i done all the checks, indicated, the whole 9 yards, all was going well, until examiner, reached across, and said you are in the wrong lane, within this split second, i moved over onto the correct lane, there was two lanes on exit one, i herard from the sat nav, take the first exit, i did not here take the first exit, and then move over straight away to the right lane, so when she reached across towards me, and said what she said, it completely through me off to the point, of me moving over to the right without checking properly the mirrors, this split second, caused someone to come behind me, and beep me, which resulted in a major, and that was game over!!, when i took the fiirst exit, and stayed in the left hand lane, even though the sat nav, said for me to then go into the right lane, the examiner should not have reached out towards me, with a raised voice, she put me completely off, she should have left me in the left lane, and then put me down as a minor, for not listening properly to the sat nav, as i was causing no accidents, and i was doing all the checks by the book,

feedback number 2,
booking a driving test in london, is the same as passing the test, because its so insanely stupid to even get a test booked in, WTF is going on!!

This afternoon,i logged on, i seen there was available tests in a location near to me, i clicked on the date on the dvsa calender, entered my bank details, clicked the final check out button, took me about 90 seconds, upon checking out, and confirming payment, a white screen appeared, saying there was a problem with the system.

I checked my bank acc, dvsa had taken my money, but there was no test booking confirmation,

i called them up, they said, somebody, must have booked it before me, and my money will be giving back to me in 5 working days, bearing in mind, all tests that were available today, tomorrow they will have been all taken, its beyound a fecking joke! if you are let on that something is available when it isnt this is fecking infuriating! This is day light robbery, why should i have to wait 5 fecking days to get my money back, for their incompetence , within this time, all tests will have gone, why would i pay again, not knowing if the same situation will happen again, i have looked into the citizen advice bureau, and it says the following, AI Overview
Learn more
Yes, you can sue a company in the UK if they took your money without providing a service:

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Can't get a test booked in for any…

Can't get a test booked in for any date. They are apparently all fully booked & there are no slots at any time. Upon contacting the DVSA I was informed that it's essentially pot luck to get a test in this day & age. I shouldn't have to wait months for a test after booking it in. The backlog of tests due to covid is a lie, covid was 5 years ago !! Just an excuse for driving centers to sell their slots to third party companies. THE DVSA is a scam

5 January 2025
Unprompted review
Rated 5 out of 5 stars

I had done my test at Belvedere test…

I had done my test at Belvedere test centre with a gentleman called Dave amazing examiner made me feel at ease as if there was no pressure on me and was very friendly I managed to pass thanks to Dave. May god bless him

7 December 2024
Unprompted review
Rated 5 out of 5 stars

I had my practical driving test in…

I had my practical driving test in NORTHAMPTON and I must say my examiner whose name is GEFF was superb.I was so nervous and anxious but he was welcoming and friendly and that really put me at ease and I felt like driving with a friend in my car. He is a Fantastic examiner.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

One rule for some and another rule for others!!!

I’d score it a zero if I could. My examiner was so unfair she failed me because I was travelling at 25MPH at a 30MPH road, when it was safe to do so. (Weather condition, parked cars on both side). The DVSA itself, is a complete scam The examiner is more likely to be extraordinary strict with you, if you come a BAME community, than if you come from any other background. As for the booking online system; apparently there are agents whom the DVSA are aware of, who they sell test dates at very high price and then it get resold at even higher prices to learner drivers.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Test at Newton abbot

Did my test with Bev awesome examiner very professional put my nerves at ease .. explained the test perfectly .. passed 1st time thankyou

27 November 2024
Unprompted review
Rated 1 out of 5 stars

scam

I have spent over 3000 pounds on leaning with instructors and instructors need to be advised and checked how they making money from their customer and then making them do wrong lessions and scamming their students out of money the government needs to be put a check on this, also I got two female instructors who failed me I requested it so many times to the government dvsa and they emailed to say I can change the lady, but if they know why they keep giving me a female and all 20 people had all male, I had such a bad experience with these women the second one said I had no hands on steering wheel Gof forbidd my hands never leave thay wheel and I'm too safe on the road I'm.a good driver and I was driving like a pro and I still failed. I was being lied to and money is being taken lots if it from students. I think the theory should be free and the tests should be free. It's money making business something is not right here I'm sure the government is taking some kinds of funds back from each individual for no reason when they shloud pass first time. it's vary rare u see any poor person pass first time. Its a huge scamm and then you don't get no dates for ur test when you fail so why have they only given 2 years to pass test bit stupid, because yiu have to wait 4 months a time to tey and get a date for a test if ur theory runs out u have retake and pay urself again because 9f the scamm company who gives date for test we work Hard to get somewhere not throw money at some scamm company. Only the ones that pass will talk good but the ones that failed made the effort paid tons of money they are like targets I'm wondering if it's really a scam

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Horsforth test centre Leeds

Horsforth test centre Leeds
Paul Robinson was the examiner great examiner calmed my nerves within the first 5 minutes of the test which allowed me to drive smoothly and pass due to him i am incredibly grateful for passing and passing with an excellent examiner by my side 🙏

15 November 2024
Unprompted review
Rated 5 out of 5 stars

The benefit of being put at ease

I was tested at Colchester.The driving examiner Mel called me by my name and welcomed me well on arrival.The feeling helped me greatly to settle in.That single act of being put at ease helped erase my anxiety.Afterwards,I drove with confidence and calmness.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Experience

I had my driving test yesterday at the York Test centre, it was a pleasant experience with Paul (my examiner) and I passed my test. He ensured I wasn't tensed and was patient to explain things to me, his instructions were very timely and comprehensive.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

John-Yeading examiner

My driving test was at yeading test centre with John. I was a nervous wreck and he really helped me feel at ease and calm me down which I went on to pass my test. A very kind man.

6 November 2024
Unprompted review

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