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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered significant difficulties with the booking process, struggling to find available test slots and facing extensive waiting times. Many also reported issues with third-party selling of test slots, leading to concerns about fairness and system integrity. Reviewers also expressed frustration with the overall service and slow response times, particularly regarding application renewals and complaint handling. However, some reviewers were happy with the staff, particularly examiners who were described as professional, friendly, and reassuring. These positive interactions often helped candidates feel comfortable and less nervous during their tests, contributing to a more positive user experience.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers reporting positive interactions, praising staff as... See more

Booking process

Customers consistently note negative experiences with the booking process, describing it as frustrating,... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction and calling it... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the booking system frustrating... See more

Response time

Customers had negative experiences with response times, frequently reporting long waits to speak with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had my driving test on 19th June in Peachman way test centre. To be honest all went wrong since I messed-up with roundabout. However, when I thought i was missing the exit I asked my examiner for h... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

DVSA is absolutely disgusting. Wake up 5.30am and wait to book the test at 6am. few test dates come up and disappears before you click on it. This system is corrupted. Third party selling the booked t... See more

Rated 1 out of 5 stars

What an awful system. Truly awful and I cannot believe it is still running the way it is. Everything about it is awful- from the staff phone calls( I’m sure not all) and to the actual booking of the t... See more


2.4

Poor

TrustScore 2.5 out of 5

240 reviews

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1-star

No history of asking for reviews

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2.4

All reviews

(240)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Whoever Designed the Driving Test website should be Fired!

The process to simply book a driving test is simply SHOCKING.
Whoever designed and coded this piece of sh** should be fired. This is typical of public sector unprofessionalism.

This is what the process SHOULD offer:
1. Select your test centre - near or in the place that you've learnt to drive over the past year (common sense)
2. Be offered a range of dates that are available for that test centre
3. Select that date, or be offered the nearest test centre to your post code that HAS dates.

Instead, it's focussed on you choosing a date and then choosing a test centre only to be told that date for that test centre isn't available, but why don't you try Glasgow, or Truro - miles away from where you live?!
THIS IS NOT SUPPOSED TO BE A QUIZ .GOV.UK !

And this is before we even start talking about non-availability of tests anywhere in the UK.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Rude examiner, no action.

Had my first driving test and failed because of the examiners RUDENESS and unprofessionalism. I called dvsa reporting the incident, they said they would call me back. Did they? No. This examiner has been complained about MULTIPLE times yet he's still there. What a joke.
This is the Ipswich Test Centre by the way.

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Please Stand By ..

Please Stand By ... seconds ... minutes ... days, to change the driving test date and time, then, if fortunate, arriving at the finding a test station page that offers a very limited and time consuming service ... Broken Britain. Thank you for your patience.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Very worse organisation in the UK

Very worse organisation in the UK . There is not test date are available around the UK. People are buying exams slots for 500 pounds. Really bad resting the exam. Booking exam slot U need to stay Infront of the computers every day with our any work. Complete chaos.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to send a huge thank you to my…

I wanted to send a huge thank you to my examiner, Salma, at the Pinner test centre on 12/02/26. She was incredibly calm and professional, which really helped settle my nerves. She explained the independent driving section clearly and her encouragement during the test made a huge difference. It was a really positive experience, and I'd love for this positive feedback to be displayed.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Shit website

Shit website, can't change booking.. 1 star is too much, should be in negative not above zero..

8 February 2026
Unprompted review
Rated 1 out of 5 stars

DVSA NOT FIT FOR PURPOSE - they support fraudulent MOT testing

27.10.25 RRG Rochdale fraudulently claimed my car had failed its MOT claiming it needed 2 new rear tires (worn cords showing); new rear brake pads (less than 1.5mm) and new discs at the rear. TOTAL COST £1003.20 NOTE - The tire cords were not showing and the pads had more than 1.5mm on them.

28.10.25 MOT redone and passed by another independent garage the next day.No failures just two minor advisories

29.10.25 I submitted a complaint to DVSA

31.10.25 email received confirming receipt of my complaint.

02.12.25 DVSA eventually contacted me to say they couldn't do anything because 28 days had now passed since the original MOT and my complaint.

What is the point of submitting a complaint if they sit on it and wait until the statutory deadline has passed. DVSA is openly enabling fraud by allowing RRG Skoda in Rochdale to falsely fail MOTs in order to create work and generate income.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

My theory test is running out in April

My theory test is running out in April, and I was trying to get a test booked almost impossible. I got up at 5am twice Mondays and stand in front of the computer for hours in order to get a slot. That is too much to ask for.

But I failed it for a small mistake. I don't think I will do it again. I think the whole driving test needs to reform. 2 years last for theory test is not enough because it took me one year in order to get a instructor to teach me, then 1 year is gone. Then I need to book the test after learning fews months. It would be impossible to I pass after learning. I feel examiners does not care how much affords you put in in your test

5 February 2026
Unprompted review
Rated 1 out of 5 stars

To book a Driving Test it’s IMPOSSIBLE…

To book a Driving Test it’s IMPOSSIBLE these days even months ahead there are no slots available… what’s wrong with this Company? you can book only by paying paying other people hundreds of pounds
are they become so corrupt? Should we start to sign Petition? GET IT SORTED!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Cannot change driving test.

Cannot change driving test.

Have to be online dead on 6am every Monday morning to check for a cancellation but the site tells me to phone them but the lines are not open at that time..

How silly is that?

Tests are time sensitive and having to book so far in advance to beat the bots and scammers is just disgusting

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Sort your driving test bookings out.

Sort your driving test bookings out.
How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test apart from i assume criminal gangs exploiting a God awful out of date system!

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Junkie website

I wish one day we could be able to give negative star on our review, dvsa website it's a junkie, trying to access my book for driving test and it says access denied, doesn't matter what it do, even following all suggestions given by the error page, nothing changes.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

TEST CENTER- ABERGAVENNY- EXAMINER - MARK

TEST CENTER- ABERGAVENNY-
My examiner was called Mark - what a nice man! I was genuinely so nervous, he came into the waiting room to collect me and immediately put me at ease! I can't thank him enough for explaining how the test worked etc etc and then...we were off! He really did put me at ease. Thank you Mark for your expertise and knowledge and for just being such a nice person. It is a truly scary thing, to go and try and pass a driving test, especially as a mature/older woman, you made it much easier and I really appreciated how kind you were. Thank you.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

The system remains broken

The system remains broken
Emails are sent to learner drivers with 'advice' and 'suggestions' about preparing for your test! How insensitive!
There need to be more tests available so that learner drivers are not put through the current stressful process which blocks them from getting a test when they are ready.
How long is this going to continue for these poor learner drivers?

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Swindon Test Centre Mark Examiner

Swindon Test Centre Mark Examiner

Absolutely lovely person who made my pupil feel so comfortable during the test, especially as she was extremely nervous. Just genuinely a lovely friendly person who made it a memorable experience in a positive way. More like Mark please.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

very disappointed

very disappointed!
booked my driving test in july 2025 for middle of january 2026 and now just a month before DVSA has changed my test to another test centre ( to far from me) because they doesn't have enough exams! its a shame to wait months then to change my test to a new centre! a cant do any lesson there because its to far from me! they say it's illegal to use thirt party to book tests! but my question is is it legal te let them book lot of tests?!
🔴 also instructors who ask for license photos should be prosecuted and their licenses should be revoked. only then will the system return to its previous state!

my first instructor lady asked me for a picture of my license but i haven't sent.
and she teached me 6 hours (3 lessons)
she never asked me to show her my license
or just to ask if i had one!

i said i have my L in case you want to see
and she said oh ok send me a picture when you can!

30 November 2025
Unprompted review

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