Dutton Gregory Reviews 

396
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals praise the legal team for providing exceptional support and making house purchases feel smooth and stress-free. Clients often note that staff members are remarkably helpful, approachable, and always ready to answer any questions promptly. However, some customers also noted issues with communication delays, mentioning that they occasionally felt left without regular updates. A small group of reviewers experienced frustratingly slow responses, poor correspondence, and a lack of clear guidance from handlers. These individuals felt unsupported during stressful moments when trying to get timely answers regarding their property transactions.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and exceptional support... See more

Service

Customers consistently note positive experiences with service, highlighting fast, efficient, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, helpful, and... See more

Response time

People report ambiguous experiences with response_time, reflecting a high level of disagreement among... See more

Customer communications

Users describe ambiguous interactions with contact. On one hand, many reviewers praise specific staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good service by the team. Things took a little longer than expected but we got there in the end.

Company replied

Rated 5 out of 5 stars

I completed my house purchase today and I wanted to say how wonderful Amy Briscoe from Dutton Gregory LLP was throughout the whole process. She was incredibly efficient, kind, and patient (I hardly ha... See more

Company replied

Rated 5 out of 5 stars

It is the second time I asked Dutton Gregory to help me with my case. This time again, I faced competence, reliability and what is the most important for me ethical behaviour, which comes with integri... See more

Company replied

Rated 5 out of 5 stars

Nicky has completed the conveyancing for us on two different properties across the past 10 years. We honestly would not trust anyone else to guide us through and provide this service for us. The first... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer

Written by the company

Dutton Gregory is one of the fastest growing law firms in the South, where the highest standards of legal services are combined with an energetic, friendly and client-focused approach. Since 1947, we’ve helped businesses and families alike nationally, providing advice and support, and guiding our clients to a solution with ease. As an full-service law firm, we have experienced and knowledgeable experts to support with an array of matters; from property to corporate and commercial issues, to family, inheritance tax, Will and probate matters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

396 reviews

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No recent history of asking for reviews

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Typically replies within 24 hours

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4.5

All reviews

(396)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Hirakshi and Annie are superstars!

We recently just bought our first home and knowing what a stressful experience this can be, we were prepared for anything to happen but Hirakshi Shajpal and Annie Edwards were so amazing throughout the whole process - we never needed to worry! The other side were particularly slow and difficult during the enquiries stage but Hirakshi was proactive and swift with chases, updates and answers. Obviously as FTBs, we had many many questions but we were always given plenty of time to talk things through and patience while we digested the information we had been given. All the work done was incredibly thorough which put our minds at ease. We are so grateful to the team at DG and would 100% recommend for conveyancing!

1 August 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Illy

Thank you so much for providing this fantastic feedback - we'll be sure to pass this along to Hirakshi and Annie.

Thank you again
Mark
Dutton Gregory

Rated 5 out of 5 stars

After a nightmare of a sell last time

After a nightmare of a sell last time, I wanted to change my solicitors and chose Duttun Gregory, with Amy Brisco.
All fees were upfront so no nasty surprises and the fees were very reasonable. Amy was always on hand and extremely quick to respond to any question. I have no hesitation to recommend Amy to friends and family or anyone...believe me, it can make a big difference. Thank you Amy and Dutton Gregory.

10 September 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Nigel

Thank you for providing this fantastic feedback - we're delighted that we were able to support you in the ways that you needed, and we'll be sure to pass this onto Amy.

Thank you again
Mark
Dutton Gregory

Rated 5 out of 5 stars

I highly recommend Alisha Binfield from…

I highly recommend Alisha Binfield from Dutton Gregory. A professional solicitor with a great attention to detail, a lot of patience and a friendly manner. It's been a pleasure dealing with her to complete our transfer of equity.

4 September 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Ania

Thank you for providing this wonderful feedback - we're really pleased that Alisha was able to support you, and we'll be sure to pass your feedback onto them.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Great service

We’ve just completed on our first home purchase and Alisha was amazing throughout. Although the chain fell through half way through the transaction, Alisha was always prompt with updates and made the whole process a lot less stressful than it could have been.

28 August 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Dylan

Thank you for providing this fantastic feedback; we're really pleased that Alisha was able to support you in the ways that you needed.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Great experience

Great experience. Really caring, thorough and professional. Thank you.

15 August 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Laurence

Thank you for providing this wonderful feedback; we're really pleased that we were able to provide the experience that you were looking for.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Hirakshi was fantastic

We have just completed on our first purchase, we previously where using another company which unfortunately where not the greatest and let us down on numerous occasions and delayed our process. We were then recommended to use Dutton Gregory and were assigned to Hirakshi, she has been nothing but wonderful. We are extremely grateful for her being able to get this over the line for us, as first time buyers we never felt there was a silly question. She was quick to respond and always got back to us if we left a message.

14 August 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Chloe

Thank you for providing this fantastic feedback - we're really pleased that Hirakshi was able to support you, and we'll be sure to pass your feedback onto them.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Professional and considerate

Dutton Gregory walked me through my difficult divorce process with sensitivity and professionalism, enabling me to make the necessary steps to move forward with my life.

13 August 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Neil

Thank you for providing this feedback; it's great to read that we were able to support you when you needed us.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Hirakshi Shajpal

Initially I was given the names of 3 different solicitors to contact in relation to the house purchse. The entire process was riddled with complications and delays from the seller and estate agents. However, Hirakshi Shajpal was always immediate in her response to my calls and e-mails and did everything in her power to resolve issues. Hirakshi was always calm, kind and considerate, fulfilling every task efficiently. I would give Hirakshi 5 stars plus for her efforts.

30 July 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Tina

Thank you for providing this wonderful feedback - we're really pleased that Hirakshi was able to support you, and we'll be sure to pass your feedback onto them.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Great solicitors

I had an excellent experience with Alisha Binfield at Dutton Gregory. While the purchase process itself was very stressful due to estate agents and other people in the chain, Alisha was always a calm and helpful presence. She proactively chased people, was in daily contact with me and I felt confident she knew exactly what was going on with my purchase. There were no extra charges despite the process going on much longer than expected. I have already recommended Dutton Gregory to friends and will continue to do so.

6 August 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Portia

Thank you for providing this lovely feedback - we'll be sure to pass this onto Alisha.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Obtaining Possession Order

Ditton Gregory

Dutton Gregory helped us to obtain possession order of our property.
The process was handled professionally and efficiently.

Special thanks to Beverley Nias who gave clear advice and made the whole experience stress free.

16 July 2025
Unprompted review
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Reply from Dutton Gregory

Good morning S M

Thank you for providing this great feedback - we're pleased that we were able to support you.

Mark
Dutton Gregory

Rated 1 out of 5 stars

Would not recommend

Unfortunately, my experience with Nicky Marsh, who was appointed as my conveyancing solicitor, was disappointing. As a first-time buyer, I found her email communication to be unnecessarily rude, which made the process more stressful than it needed to be. Additionally, I found it extremely difficult to get in touch by phone, despite repeated attempts over several months

6 August 2025
Unprompted review
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Reply from Dutton Gregory

Good Morning N

Thank you for providing this valuable feedback, and for subsequently providing your details so that we can look into this.

We take all feedback, whether positive or less so, on board with an aim of improving our client experience so will look into this internally and may, if appropriate, contact you to discuss this further.

Again, thank you for providing this feedback.

Mark
Dutton Gregory

Rated 5 out of 5 stars

I used Dutton Gregory for conveyancing…

I used Dutton Gregory for conveyancing when it came to selling a property when the owner had moved into care. Alisha Binfield at the Woking branch provided an outstanding service. She is professional, approachable and a kind, empathetic person. She took on board my particular concerns as a POA and most of the time I felt like I was her only client! She was also extremely efficient and communicative. I have no hesitation whatsoever in recommending Dutton Gregory solicitors, whom we also use for Wills and Probate.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Solicitor

Great Solicitor - used them for conveyancing on our property purchase and was very pleased with how smoothly everything went. Kept up to date on all aspects on an ongoing basis. Really enjoyed liaising with Hirakshi Shajpal, who was very professional and efficient throughout the process, thank you!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend and would use again

Dutton Gregory were recommended by the estate agents and Hirakshi was my solicitor for both my purchase and sale property.
Hirakshi was very professional, efficient, and knowledgeable. When we hit various bumps in the road, as is often the case with these proceedings, she was able to resolve things promptly with clear communication.
Unlike other solicitors I have worked with in the past, Hirakshi was very prompt and available when communicating. Calls and emails were always responded to in good time and I never had to chase for replies.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Hirakshi!

We were lucky to have Hirakshi as our solicitor when selling our property, she was approachable, thorough and always responded to our calls and emails promptly. Would definitely recommend her services!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Jonathan Whettingsteel DG

Jonathan Whettingsteel managed my divorce process and application efficiently and sensitively.
Felt confident and comfortable with their support and advice.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your time.

Don't waste your time.

I sent them an email over a week ago explaining my situation and asking if they thought my case was worth pursuing, and have had no reply. I'd have been fine with a simple "no, sorry we don't think you have a case here", but to not reply at all is just rude and unprofessional.

Thanks for nothing.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Hirakshi

Absolutely excellent. Hirakshi was amazing, very professional, communication skills brilliant and very friendly. A stress free experience.
My thanks again for your help . Throughly recommended .

9 July 2025
Unprompted review
Rated 2 out of 5 stars

Mortgage

Throughout our process of getting our mortgage we couldn’t fault Dutton Gregory but when it came to completion we had issues that were out of our control but were firmly in theirs.

They then proceeded to lie to us on the phone multiple times and also avoid our phone calls until we persisted in calling for updates as it was going to effect our completion date.

Other than the issues with completion they were a very good solicitor to liase with but they did take a bit of prompting from me and my partner to inform us if there was any information needed in our application for our mortgage.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

100% satisfied

I found Dutton Gregory from a research online. I needed a solicitor for my divorce. I am 100% satisfied with their support. They were quick to do the job and to respond to all the emails. I am particularly grateful to Jonathan Whettingsteel who was able to explain the procedure in a simple manner to me so I understand. Also, I moved to Italy and I was to do everything online.

28 June 2025
Unprompted review

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