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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the company's order fulfillment, frequently reporting issues with product delivery. A strong consensus also emerged regarding issues with refunds, with numerous individuals stating difficulties in receiving their money back. Furthermore, people consistently highlighted extremely poor response times and a general lack of communication, making it difficult to contact the company through various channels. While the primary sentiment revolved around these negative experiences, some customers also mentioned ambiguity regarding the products themselves, though this was a less prominent concern compared to the widespread problems with orders, refunds, and communication.

What people talk about most

Order

People report negative experiences with order fulfillment. Many customers express significant... See more

Refund

Customers consistently express significant frustration and dissatisfaction with the refund process. Many... See more

Response time

Clients share negative opinions on response time, with many reporting a complete lack of replies to emails,... See more

Customer communications

Reviewers express significant frustration regarding contact with the business. Customers report trying to... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery. Many customers report... See more

Based on these reviews

Rated 2 out of 5 stars

Hello, I've been waiting for a refund or a replacement on my order since january, I don’t get any news either on instagram or by mail. I just want my money back, I understand the difficulties on the... See more

Company replied

Rated 1 out of 5 stars

Im forced to write another review because he answers asking to contact him on his new email address (which I have done before leaving the first review) but he doesn’t answer ! I’ll open a dispute... See more

Company replied

Rated 1 out of 5 stars

I placed two orders (#1405 and #1406) and never received anything. Reached out through Instagram and the website’s contact form—no reply, no update, nothing. At this point, it feels like I’ve jus... See more

Rated 1 out of 5 stars

I paid for two orders 1630 and 1636 last APril 17 2025 for destined rivals. I have tried contacting the seller atleast 100 times on all possible platforms : markplaats, cardmarket, online refund form,... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfulfilled 300 euro order with NO REFUND for over an year

I paid for two orders 1630 and 1636 last APril 17 2025 for destined rivals. I have tried contacting the seller atleast 100 times on all possible platforms : markplaats, cardmarket, online refund form, contact form but I never got a single reply. I am just frustrated at this point and gonna take legal action because this behavior is not acceptable

9 March 2026
Unprompted review
Rated 1 out of 5 stars

no response after two months

no response after a month, refund requested to no avail.. riftbound display

site down, i guess now its up to legal action..

company still registered in belgium with proof of fake invoices? seems like an easy catch.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to communicate with the website owner

I preorder a Riftbound booster box and paid it after confirm with him that he had it on stock. Almost 20 after the release no news from him and the website down. I tried to reach him by email, social media etc and no answer. Looks like he scammed 120€ from me. At this level I would just appreciate a refund but If I don't receive any news I will comunicate to the police.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Refund Order #1872

Refund Order #1872

After being ignored for over a month requesting Information on my Order #1872 of Riftbound I am leaving this Review here. Maybe you reply here. Refund my Order in the stated time period mentioned in the E-Mail or I will take legal steps.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Let's see if this is a hoax or just people who can't run an e-commerce

I am extremely disappointed with DutchTCG. I placed an order of approximately €1,100 for Riftbound, paid by bank transfer, and I never received the goods.
Since then, I have tried contacting them multiple times and they simply do not reply.
I will wait a few more days for a concrete answer and a full refund of my order. If nothing happens, I will report this case to the competent authorities to recover my money.
Unfortunately, I stumbled upon their Trustpilot page after paying...

31 October 2025
Unprompted review
Rated 1 out of 5 stars

I have ordered a case of OP13 and have…

I have ordered a case of OP13 and have not received anything. So Rick just send my a refund for my case. I really do not want to go thorugh the trouble of suing you as there are already plenty of other people doing so. My Order is #1962. Just send me the money back, I know you dont have any product

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Afraid this is a scam...

Ordered and paid 5th of August (pre-order Riftbound).

No contact, no updates, not a single reply.

Seeing the reviews here, i am afraid i got scammed. Looking into legal action right now. Filed in an official police report.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. I have preordered riftbound and nothing has been shipped or even at least given an update. The store is radio silent whole until that point they were very chatty. Turns out that he owes a lot of money for 2 years now but still accepts orders like nothing is going on. I have reported a police report as this is fraud.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

No replies to emails

No replies to emails, no updates regarding packages. Website seems to be taken down. This feels like a scam. Im giving him untill the end of the week or im taking legal actions.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Still no ReFUND

Dear Rick,
Please refund order 1849 asap, i am waiting and wrote Emails over emails even letters, and youre still not answering / refunding, you wrote on your website, that you started your refund process but you still didnt answer.
Please Refund, i am going to change this review afterwards

19 August 2025
Unprompted review
Rated 1 out of 5 stars

It seems the store is no longer using…

It seems the store is no longer using Stripe and only accepts payments via IBAN (which will help further to identify him). I've already filed a form with the authorities with all the information collected so far from payment platforms, etc...

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. The guy is called Rick Mullenders for those that want to go to the police to file a claim. I urge everyone to do it. Also on Instagram contact every person that has had contact with Dutchtcg to let them know what kind of a person they hang around

12 August 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS SCAMMER!

DO NOT ORDER FROM THIS SCAMMER!!

If you have already made an order, send the store an email demanding a refund. Then wait a few days. The store will most likely never respond, if they do, DO NOT fall for his excuses of why your order hasn’t shipped yet, they are LYING! After you have waited a few days, issue a chargeback ASAP with your payment card provider. And attach the proof of the email you sent demanding a refund. Then after around 2 months the chargeback should be successful.

This is what I had to do. I ordered from
This store on May 17th 2025. Today on August 5th I finally got my money back.

Screw this POS.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Pure scam

Hello scammer boy, how are you? What news for the refund of my orders 250 et 251? Is it possible to have one single message from you???

2 December 2024
Unprompted review

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