Dunkin' Donuts Reviews 415

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with their orders, including receiving incorrect items or products that were damaged, melted, or not cooked properly. Reviewers also frequently mentioned poor service, with staff being rude, unprofessional, and unhelpful. The quality of food and drinks was a common complaint, with coffee being tasteless, watered down, or too hot, and donuts tasting old or like oil. However, some customers also noted positive interactions with staff, describing them as friendly, helpful, and attentive, and appreciated the fast service even during busy periods. A few other people also felt that the donuts were fresh and soft, and the coffee consistently good, making it a reliable choice for a quick fix.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some praising the freshness of donuts and... See more

Staff

People report ambiguous experiences with staff, with many customers expressing significant dissatisfaction... See more

Service

Customers had ambiguous experiences with service, with many reviewers reporting positive interactions,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising fresh donuts and hot food,... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as incorrect items or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered my favorite hazelnut and original blend on line just in time for the holidays. I also was in time for the free promotion to get a dd mug. When I got my order I received he hazelnut but not t... See more

Rated 2 out of 5 stars

I don't understand how it's a managers job to find coverage when someone called off, nope it's the workers job since when. Isn't that what managers get paid for. Then you tell a kid that he sticks lik... See more

Rated 2 out of 5 stars

Coffee was too hot and old. Not fresh. Donuts were ok. I prefer other brands now

Rated 2 out of 5 stars

The App is garbage, I try to get things with my points and it takes the points off but won't give me any of the things I ordered. I've lost over 13 THOUSAND POINTS just trying to get the free stuff.... See more


Company details

  1. Bakery

Information provided by various external sources

Sip into Dunkin' Donuts and enjoy America's favorite coffee and baked goods chain. View menu items, join DDPerks, locate stores, discover career opportunities and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

415 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Discontinued items

Stopped to get a dozen lemon filled donuts, I was told they have been discontinued. I ask for a dozen chocolate filled donuts and was told they were discontinued.
I was offered some old cream filled donuts 😂

Good bye Dunkin’ Donuts

19 October 2025
Unprompted review
Rated 4 out of 5 stars

Dunkin’ is my go-to for a quick coffee…

Dunkin’ is my go-to for a quick coffee and donut fix. The staff are always friendly, and the service is fast even during busy hours. Their donuts are fresh and soft, and the coffee always hits the spot. It’s the perfect place for a quick pick-me-up any time of day.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Dunkin dohnuts

Didn't even know this place was here .
Friendly staff nice vibes cheap coffee £2 bargain
I will definitely come back again
Everytime im in town

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Dunkin centertainment

We visited the Dunkin near centrertainment for my daughter's birthday party. Michael, the manager, was very attentive and gave us an area all to ourselves. We received some complementary doughnuts and the staff were very kind when we accidentally spilled some water.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

staff too slow and messed around

We went inside to order and the staff were all stood chatting and laughing when we were waiting at the counter to order, the wait times on the drinks were extremely long and even though it was busy the staff didnt seem to rush. i tried to order with my student discount where i was told i had to get the app in which she ended up making me the wrong drink and i therefore couldnt drink it as it was not what i wanted. there were 4 of us that went and all of us were extremely disappointed in this experience as many people who ordered before us had there orders finished before we got ours

7 September 2025
Unprompted review
Rated 1 out of 5 stars

355 Broadway

355 Broadway, Amityville, NY 11701 Now Wednesday August 27th we went to buy Ice Coffee at that store but the people who are there especially two Hispanic girls are very disgusting and they speak very badly to the people also the manager who is there is very disgusting when you tell him not to put too much ice they say that it is a rule and that they can't take away the ice and they put too much ice in the coffee and they speak to him in a very bad way

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Not much value or taste

We ordered the value breakfast - 2 wraps and a coffee. Then we added an iced Signature Latte and 2 Boston Creme donuts. The latte tasted good, just too much ice and too costly. We went through the drive thru so we took the ice out when we got home so it didn't water down the drink. The wraps were a little chewy on the edges. The cheese tasted weird. The donuts were good and not as expensive as Sheetz donuts have become. The coffee that I ordered with the meal was just a medium hot coffee with creamer in. It was watered down and did not taste very good. The service was friendly, though. Don't think I'll be going back.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Squashed melted box of garbage

Ordered online for a holiday treat for the kids. Received a box of squashed melted garbage. Would add photos if I could. Unbelievably gross. Dunkin immediately promised a refund, 2 weeks later no refund and are now ignoring me. Never again. Krispy Kreme has much better customer service

25 July 2025
Unprompted review

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