Dundas Estates Reviews 

I had a door that was sticking due to settlement. Although Dundas was not obligated to help, they did offer as a gesture of goodwill when I asked them for a joiner contact. My property out of warranty support since Apr. Problem solved same day - thanks Erin at Dundas and Gary the joiner 👍👍

Responded to my first email quickly.
Answered all my questions in the second email.
Very helpful customer service.

They are the best building surveyors I have ever used. I am completely stunned with the quality and the service they deliver. Communication was very easy thanks to Lauren in the office. Paul Morgan did a fantastic job. He produced a 89 page level 3 survey with about 80 photographs, many of them made by a drone. They saved me from a purchase that would have cost me a lot of money and stress. The drone photos clearly showed exterior defects that another building surveyor would not have picked up. Paul was onsite for about 4 hours and did a very thorough job. He gave me a 45-minute courtesy call the day after the survey and his report gave even more detail. The level 3 report cost me £522 which was the cheapest quote. I bet it was also the company offering the best quality. I will be using Dundas Building Surveying again and have no hesitation in recommending them.

Had a slight movement with my Sofit, Contacted Dundas Customer Services, and got Erin, from the minute we told Erin our problem, she arranged for Rab in customer care to come out and assess the problem at our time stated, he then arranged for his team to come and repair the problem, the team came out and and fixed the Sofit and came back and painted the area in question so that it blended in and cleaned up after them, first-class work all round from Erin, Rab, and team, great Customer service and that's a year and half after moving in.

We love our house! David, was really helpful with getting some initial move issues fixed which has helped us to enjoy the full extent of our new home. Erin has also been great at responding to and addressing all our customer care issues post move which has seen matters addressed promptly and to satisfaction.

June was very pleasant and helpful. Overall we are very happy with the workmanship in our flat . The guys on site, Gary and Willie were also very helpful regarding a very small snagging list.

Poor communication regarding the state of the grounds in A New Build Estate where DUNDAS ESTATES are still building in West Lothian

Be very careful of the doors fitted - my mum can't open them due to faulty fitting. This could be a death trap if my kitchen was on fire.
They are now refusing to fix them again due to being over 2 years warranty - problems where reported at 7 day and 6 months snagging.
Customer service from their Senior customer service coordinator is shocking - should not be in customer care

Erin from Dundas as always replied & been so helpful with any queries we have had since buying our bungalow over 3 years ago .

June was very helpful, knowledgeable, and professional. She was extremely welcoming and we couldn’t have asked for more! She even offered a free washing machine. Amazing service, highly recommend.

Erin was really proactive about sorting things and kept me updated throughout, also chasing me up during a time when I was too busy to keep on top of communication.

I recently contacted the Dundas Homes customer care team to ask about materials used in building our home garden from 6 years ago. I wanted to buy some extra paving stones. Erin dealt with my request quickly and successfully, providing me not only the information I needed but a useful quote to simplify what task. Having dealt with Erin several times over the years from when our home was new, she has always been professional and very helpful.

Happy with new build property. Some snagging issues, though being resolved & quick on resolving anything major.
Communication for originally moving in wasn't good with original agents, but very happy with how the care team have been for the house.

Absolutely delighted with the service my parents have received from the team at Dundas. It’s been a long journey for my parents but Dundas have been supportive & patient throughout it. Property is great with very little snagging which Pat has dealt with quickly & efficiently. Would absolutely be happy to recommend them to others.

Dundas were generally good to work with, and helped where they could.
Customer service did take a dip when they removed Janice from site.

On the ball. Called me back quickly, listened to what I needed and acted very quickly to get the information I needed. Excellent service.

Requested a MCS certificate and was impressed by the professionalism of the employee. Had the requested certificate within 2 hours .

Called Dundas Customer Care after we had damage to our roof. Erin made urgent arrangements and the roof was repaired the following day. Excellent service 👍🏼!

I love my new flat. Everything finished to a very high standard. All the Dundas staff have been brilliant.