Duelz Reviews 

666
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the helpful and friendly support staff, noting their quick responses and knowledgeable assistance. Many find the customer service team efficient in resolving issues. The website is often described as excellent, with people enjoying the variety of games and overall user experience. However, some people were dissatisfied with the payment and withdrawal process. Many reported significant delays in receiving winnings, especially for larger amounts, and faced repeated requests for verification documents even after submission. Some customers also experienced account closures without explanation and had concerns about the accessibility of their funds, leading to frustration.

What people talk about most

Payment

People report negative experiences with payment, particularly concerning withdrawals. Many customers mention... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Website

Consumers find the website experience to be ambiguous, with some reviewers praising it as a favorite gaming... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many expressing frustration over slow responses... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more

Rated 4 out of 5 stars

Only doing a 4 star, is because it was my face site, my withdrawals were always a couple of days which is fine, but I logged in on my new phone the other day, and it says error 505 now. And wants me t... See more

Rated 1 out of 5 stars

Withdrawal is not allowed only deposits allowed. When I requested for withdrawal, was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concer... See more


Company details

  1. Casino
  2. Gaming service Provider
  3. Online Casino or Bookmaker

Written by the company

Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(666)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Compmetely trash

Compmetely trash

Games are rigged and payouts are low even if you stake hi bets all this reviews are fake they pay people to do reviews
There is no wining i hit a bonus on fireworks feom 1 pound bet and got 11 gbp after spending a 100 nearly whats the catch here

Total trash cause its GB great britain games and all britain are scamers

8 July 2025
Unprompted review
Rated 1 out of 5 stars

I deposited quire a few times before…

I deposited quire a few times before being asked for documents to withdraw my deposit I hadn't played with which was £200. They replied until I sent documentation and have now ignored me completely and no withdrawal done. AVOID AND DO NOT PLAY ON ANY OF THEIR SITES. I've had to report it to my bank and take other legal steps. Illegally withholding my money and now ironically closed my account. WORST EXPERIENCE EVER!!

5 July 2025
Unprompted review
Rated 5 out of 5 stars

opened an account one month ago

opened an account one month ago. wasn’t sure how the VIP membership worked and if I qualified since the data was not readily available on site.. Jessie from support reviewed my play history, explained the tiers, and told me what I could expect next.. . I followed her advice and during the last 2 Months I am enjoying from a very. Professional and personal attention from my account manager. Always there to support me. Super trusted!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I think it is one of the most trusted…

I think it is one of the most trusted casino’s I have been playing recently! Support is always there for me, funds are cashing out quickly, games never stuck - great experience. I have been playing here for more than 3 months already, and so far I see myself nowhere else :)!

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Only good for 2 withdraws then the problems start

Acount says verified but still no withdrawl said needs to be verfied manually sent proof of adress utility bill which they state they accept when ypu upload yet on chat saying they do not accept these you will get 2 maybe 3 withdrawls then they will stop and yoj need to send everything and more to get money i dont mind sending things but then they refuse when it clearly states that you can use cannot speak to anyone that has anything to do with verifications or withdraw no contact number at all either

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Again withholding withdrawals

Again withholding withdrawals. They held a withdrawl of £1200 for 3 days only releasing it when I complained. The excuse was because it was a large withdrawal. Today I decided to take the withdrawal in 4 parts so £500 which they’re holding, £350 holding, £150 holding and £80 holding so basically if you want to withdraw money they’ll hold it and make excuses. Everyone needs to check their deposits too as they take fees on debit card deposits yet their terms state they don’t. I queried it and they refunded the wrongful fees. All 3 of their sites did the same so it appears they’re fraudulently taking money and only giving it back if found out. @ukgamblingcommision need to look into this

13 June 2025
Unprompted review
Rated 4 out of 5 stars

Great site and the rules and pay times have been on point for me

Gonna be honest as always. I won paying by mobile and took the respectively 72 plus a couple more as stated and won by back payment and paid out within 18 hours. Love the site as a casino. Not one problem at all so great stuff. The only one problem I found is the deposit fee but I'm winning overall on the site and the cash back features just pay my deposit fee back. 4 stars and nearly put 5 so as for other reviews that's there view but gambling sites are always hard to judge as if someone loses more than they can afford it will always result in a bad review.

12 June 2025
Unprompted review
Rated 3 out of 5 stars

Done something about the update to be…

Done something about the update to be completed ASAP as I have not received any my withdrawal from your website yet and it has been done by your team fast forward to Be paid in my bank account please let me know when my withdrawal is made to be processed as soon as possible

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Deposit via trustly withdrawal pending 4 days as they want proof of mobile!

Deposited using mobile, won £400 withdrew to bank account funds received within 24 hours.
Deposited using bank account/trustly won, withdrew to same bank account 4 days ago still not received. Daily template email asking to verify mobile when mobile deposit win already refunded.
Current withdrawal request is to the bank I deposited from!!!
No communication apart from the same template email daily.
Shocking have raised a complaint through Ask Gamblers.
I’ve spent a lot of money with Duelz shocking site shocking service shocking communication STAY CLEAR!

4 June 2025
Unprompted review

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