Duelz Reviews 

673
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the helpful and friendly staff, noting their quick responses and knowledge in resolving issues, particularly with deposits and account inquiries. Reviewers appreciate the efficient and patient support team. The platform itself is often described as an amazing and excellent site with good features and a pleasant user experience. However, some customers also noted significant dissatisfaction, particularly with withdrawal processes. Many experienced delays, requests for sensitive information, or even account closures when attempting to withdraw winnings. Some people also felt customer service could be unhelpful, providing generic responses. Additionally, a few users reported technical difficulties or perceived difficulty in winning.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting significant difficulties and delays... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as a favorite gaming... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Response time

People report ambiguous experiences with response times, with some customers praising fast and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more

Rated 4 out of 5 stars

Only doing a 4 star, is because it was my face site, my withdrawals were always a couple of days which is fine, but I logged in on my new phone the other day, and it says error 505 now. And wants me t... See more

Rated 1 out of 5 stars

Withdrawal is not allowed only deposits allowed. When I requested for withdrawal, was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concer... See more


Company details

  1. Casino
  2. Gaming service Provider
  3. Online Casino or Bookmaker

Written by the company

Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!


Contact info

2.8

Average

TrustScore 3 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(673)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My first attempt to deposit was…

My first attempt to deposit was declined, but chat support handled everything professionally. They were very patient and friendly, making sure I understood every step. Thanks to them, my deposit went through, and I even got 50 free spins. Couldn’t ask for better service!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

There are so many fun slots and games…

There are so many fun slots and games to choose from, which keeps me properly entertained. The casino is easy to navigate - I can find any info I need very quickly. I really appreciate the fast withdrawals. For my first one, it took just a few hours. Highly recommended.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Had a big win of £9000 on the new game…

Had a big win of £9000 on the new game big bamboo 2 and once I withdrew after depositing numerous amount of times and withdrawing a couple of times they now want proof of ID which I have now sent into them as they have requested , they have rejected the withdrawal once so I have withdrew again I have sent them at least 16 email it takes at least 2 days for a response from them so I would give this site a miss. They are not reliable enough I feel that I have been mistreated , 35 transactions made which meant 35 times they could have asked for ID but they waited until I withdrew a big win and now they don't want to release it and just keep asking me for documents and ID anything but paying out which I unfair quick enough to take money from me though I feel really disgusted by this especially as that money that I have rightfully won that they do not want to release.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

I was asking how long my withdrawal…

I was asking how long my withdrawal would take and all I got was there typical copy and paste reply ---We try to process all requests as quickly as we can, but it can take up to 72 hours depending on how many are in the queue.--- 1 agen from the live chat Roza said ( i will have a chatwith the team after 72 hours ) so we'll see and I'll post if I get my winnings but it does feel like I've been scammed DO NOT DEPOSIT TO THIS WEBSITE

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Scamming scum bags!!!

Scamming scum bags!!!! Never once have I had my money stolen from me on a UK casino but this one did I spent over £200 using a third party payment which is allowed but because the number I used was my brothers they've closed my account and offered me £15 compensation after stealing £240 off me absolutely hilarious to think they'd think I'd sit here happy with that police and bank have been informed the fact there name is completely differet on trust Pilot says enough for me so funny how they'll take severel deposits completely fine without one bit of identity but then when it comes to withdrawing they asked for 7 different pieces of ID and emailed me some bullshit on why I broke there rules.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Its so hard to find legit casino

Its so hard to find legit casino. I came across this casino on the internet and decided to give it a shot. Registration was quick and same to withdrawals. What excites me are the variety of games in this casino. Please search no more this is you place.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

My friend recently won 9k on los vegas…

My friend recently won 9k on los vegas tried to withdraw they are doing everything they can not to pay out been 4 days he has give them everyrhing he can hopefully it gets resolved was going to join this site myself as I do streaming but will wait to see the outcome of my friends withdrawal

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Great site but no withdrawals received to date

Recently joined, good selection of games, site easy to navigate & deposit funds & cash back function great BUT haven’t received any of the 3 withdrawals I requested from decent wins.
Verification - provided photo driving licence & recent council tax letter. Still no withdrawals received.Not had these problems with other sites.
Contacted chat function, told to verify my account which i’d already done. disappointing because I enjoy the site but the hassle of withdrawals & concerns they don’t pay out puts me off using.
Will update rating if I receive my winnings.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost they take money but when you win the refuse

Update : they have now taken all my winnings , gave me £100 and closed my account avoid this scam site at all costs

I am extremely dissatisfied with the handling of my withdrawal request, which has now been delayed for over 72 hours without proper justification.
Despite submitting clear and compliant verification documents on multiple occasions, these have been repeatedly rejected without any explanation or guidance. This lack of transparency prevents me from reasonably addressing any alleged issues.
Furthermore, I have been asked to provide full bank statements showing all daily transactions. This request appears excessive and disproportionate for standard verification purposes, and raises serious concerns under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. In particular, the principle of data minimisation requires that only data necessary for the stated purpose should be requested and processed.
In addition, the platform’s requirements are contradictory. It states that screenshots are not accepted, yet only provides an option to upload photographic images, making compliance unnecessarily difficult.
It is also concerning that while withdrawals are withheld pending verification, deposits continue to be accepted without restriction. This raises serious questions regarding fairness, transparency, and consistency in their business practices.
If this matter is not resolved promptly, I will consider escalating the issue to the relevant regulatory authorities, including submitting a complaint to the Information Commissioner’s Office (ICO) regarding the handling of personal data.
Update they have now cancelled my withdrawal after I submitted 10 times my documents saying I've not uploaded them,and blocked me

23 March 2026
Unprompted review
Rated 1 out of 5 stars

AVOID SUPRPLY DUELZ VOODOO

I strongly advise anyone not to use DuelZ or any of its associated companies.
Depositing money is quick and easy, with little to no visible checks on affordability or player protection. However, the moment you try to withdraw funds, the experience becomes extremely frustrating.
You are subjected to a long and intrusive verification process that can drag on for weeks or even months. Despite providing multiple forms of ID, bank statements, and proof of income, requests continue, often with claims that previous documents are insufficient.
By the end of it, you’ve shared a huge amount of sensitive personal and financial information, which raises serious concerns about data handling and GDPR compliance.
It feels less like standard verification and more like a tactic to delay or prevent withdrawals.
Depositing is easy—getting your money back is not. Avoid.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Help needed and got

Enquired about help and I had an email back within the hour very happy with this and hope they can resolve my issue with me

16 March 2026
Unprompted review
Rated 1 out of 5 stars

DO Not USE this casino

DO Not USE this casino
I would actually call them thieves
I tried to withdrawal large amount of money and they asked me to vertify myself
I sent in all documents which are not been accepted , including driving licence utility bills etc
Still wint pay out my withdrawal!
There no support ! Help takes you back to withdrawal being process .
Ignore email on support . No phone number for company
Do not use this site , it’s a scam or thieves

12 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look