Destroyed Trade-In License Plates without Permission
I recently purchased a new vehicle from this dealership and had a deeply frustrating experience that I feel obligated to share.
As part of the transaction, I traded in my previous vehicle and paid documentation fees that were explicitly meant to cover the transfer of my existing license plates to my new car. Despite verbal confirmation from the sales team that this would be handled, the plates were destroyed instead of transferred.
When I raised the issue, both the sales team and Finance Manager Jennifer Stewart were unhelpful in resolving the situation. No one took accountability, and no meaningful steps were offered to make it right.
Paying for a service and not receiving it — then being met with indifference — is simply unacceptable. I would strongly caution anyone considering this dealership to get every commitment in writing before signing anything. Unfortunately, I cannot recommend this dealership based on my experience.