Drumshack Limited Reviews 

4,124
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and friendly approach, providing excellent advice and personal service. The ordering process is smooth, with clear communication and efficient handling of purchases. Products are high quality, arriving well-packaged and exactly as described, with delivery consistently fast and on time. However, some people mentioned experiencing longer delivery times or finding ordered items were not immediately in stock, causing unexpected waits.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers delighted with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and prompt... See more

Service

Consumers find service to be positive, consistently describing it as excellent, great, and brilliant, with... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,124)

317 reviews in the last 12 months

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Rated 5 out of 5 stars

Great price with a reliable service

I don’t usually do reviews but you guys deserve a good one.
I ordered my Yamaha light hardware because I heard it was a game changer in a drummer’s life.
I told Ethan at Drumshack that I needed it delivered before my final rehearsal for the gig. It was supplied and delivered on time as promised!
Thank you guys N

30 January 2026
Rated 5 out of 5 stars

I had to wait a couple of weeks on my…

I had to wait a couple of weeks on my items coming into stock before receiving them by delivery..but communication to myself from drumshack was excellent on how long I'd have to wait from the start of the order til delivery..items arrived well packed and in first class condition 👍

22 January 2026
Rated 5 out of 5 stars

Great buy!

Great buy - Fab item, just as described, well packed arrived safe and sound! Just what I was looking for!!

23 January 2026
Rated 5 out of 5 stars

TD-07 V Drums

This is absolutely amazing…. And for the cost… It’s a quality product and plays brilliantly.

22 January 2026
Rated 5 out of 5 stars

Well priced product

Well priced product, a replacement for original order sorted rapidly and received next day. Gig fulfilled, I am over the moon with these service.
Thank you guys 🤘

26 January 2026
Rated 5 out of 5 stars

Good practice

The company kept me informed re delivery, my drum was safely packed and arrived on target and its beautiful

23 January 2026
Rated 5 out of 5 stars

Clear communication

Clear communication, when tje cajon i ordered wasn't in stock I was refunded the money straight away and was asked to confirm if I still wanted the product but needed to wait for it to be back in stock. Smooth delivery and great quality cajon.

15 January 2026

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