Drumshack Limited Reviews 

4,125
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and friendly approach, providing excellent advice and personal service. The ordering process is smooth, with clear communication and efficient handling of purchases. Products are high quality, arriving well-packaged and exactly as described, with delivery consistently fast and on time. However, some people mentioned experiencing longer delivery times or finding ordered items were not immediately in stock, causing unexpected waits.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers delighted with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and prompt... See more

Service

Consumers find service to be positive, consistently describing it as excellent, great, and brilliant, with... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,125)

317 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Great website, well laid out and plenty of selection. Picked up a tuner bot on there sale which was at a reasonable price and got delivered in not time at all.

9 April 2026
Rated 5 out of 5 stars

I've used these guys a few times now…

I've used these guys a few times now and the communication and delivery has been excellent. I always check here to see if these guys have what I want because the prices are competitive and the service is always top class.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Tama First Chair Replacemet.

Big Shout out fore Marco and Danny. Outstanding service helping me when my Tama Throne collapsed due to a faulty fitting that I discovered has now been replaced with new design. Had to buy a new seat which took 5 weeks to arrive but the alternative would have been 5/6 months just for the new part!
All back up and running. Great service. Highly recommend. Thanks.

1 April 2026
Rated 5 out of 5 stars

Thanks for the good customer service

We really appreciated getting an email after we had placed the order to let us know that the item was not immediately in stock. You gave us a timeframe for when it would be available and suggested an alternative product that we could buy instead if we needed the item quickly. In this instance we weren't in a hurry, but sometimes this level of customer service really matters as we sometimes are in need of something quickly. As it turned out, it was actually in stock at your warehouse and we got it the next day anyway.

20 March 2026
Rated 5 out of 5 stars

Tama Iron Cobra. I love it.

My order arrived quickly and in perfect condition, I am very happy with the product, best pedal I have owned (and thats a few!)- Tama Iron Cobra. I had the 200 version which is fantastic for the price, but this is the real McCoy. Superb bit of kit.

24 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look