Drukland.nl Reviews 

I've printed a photo book with them, and before placing the order I specifically asked for an issue I had with another provider, where the print was all wrong. They ensured if I paid for the "extended file check" service they offer, they would ensure the printing was correct. Of course, when the books arrived they were exactly as I told them it happened with the previous service.

Now it's currently in re-printing, and they stopped responding to my messages, and nobody picks up the phone if you call. It's been two months since I've paid for my original order and I still didn't get the product I asked for. They have also deactivated the chat functionality in their website in the past weeks. Frustrating to say the least.

We placed an order (no. 2025319455) with Drukland.nl and want to express our sincere thanks for the outstanding cooperation. Although there was a small misunderstanding at the beginning, everything was solved quickly and positively. Our request was respected, and the order was delivered right on time.

Special thanks to Rico, Harmke, Jessica, and the other team members who supported us by phone – their professionalism, patience, and dedication ensured everything went smoothly. Thanks to their help, we were able to honor the memory of our colleague in the way he deserved.

We will definitely continue to use Drukland.nl in the future and can wholeheartedly recommend their services and products to everyone. Excellent customer care and true reliability!

Terrible experience – avoid this company!
Their website claims a delivery time of 4 days, but it’s been 14 days since I placed my order and I still haven’t received anything. When I called to follow up, they simply told me that there are no guarantees. Completely unreliable – I strongly advise against doing business with them.

The problem I have with this company is that they are often very late in delivery. You cannot rely on the company in that regard. Specially when you choose the option 'speed delivery' when ordering and pay a lot more money for it, it still comes in way too late! I find it frustrating that they offer that option and it's a complete scam, do not put that option on your website if you can never keep that delivery promise!
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Als reactie op het antwoord van drukland:

Ik heb direct een klacht geschreven en voorgesteld om de spoedleveringskosten te crediteren. Ik heb 5 dagen later nog geen reactie hierop ontvangen. Zal wel komen dat ik de optie 'spoed' niet heb aangevinkt. En dat jullie veel te laat leveren is zeker niet de eerste keer overigens!

This must have been the worst experience I have had with this kind of company, and the saddening part of it all is that they do not seem to learn from their mistakes. I placed an order to print my flyers for an event on March 29th, and the company told me that the order would be delivered on March 28. Needless to say, that did not happen. After a few phone calls, I was assured that they would deliver on the 29th, the day of the event. Again, no flyers. Today is March 31st, still no flyers. I am not even in the city of the event anymore, and customer service can't tell me if they will be able to re-direct the flyers to my home address. I am sooo frustrated, I will never ever use their service again, nor would I recommend them to anyone. I asked for my money back, and so should you!

I have rarely encountered such "cookie bakers". Through our marketing agency, this company was awarded the contract to print and deliver a number of prospectuses that had to be available for a high-profile event. It was short notice but there was no signal that delivery would not be possible on time. After there was not even a slight change in the status of the order on the 1st day of the event (..), a lady on the phone assured me that if we made a rush order before 2 p.m. the order would be delivered the next day between 8 & 12. We made the rush order nothing got delivered. We called again and this time a young man on the phone, who was met with our complaint by stating that it was not personal, showed no trace of any service orientation. Finally, our marketing agency was promised that the printing would be there the next day while the extra rush order amount would be credited. Sounded 'promising'. Regretfully this company continued non-performing consistently. The event has now ENDED and there is still no sign of any printing. Generally, we give parties a second chance because we are all human. But after 3 broken promises in row clearly all chances are over. Even a rating of 1 star is overvalued in this case. (Although we cannot judge the print job itself.)

HORRIBLE CUSTOMER SERVICE! I have order hangtags, and they have made a hole in the wrong place than what is stating online. Besides this, they state on their website that you order will be sent within 4 working days. I have ordered on 26.08.24 and i received my order on 06.09.24, which is 10 working days and not 4!!! I don't recommend this business for any of your purposes! Better if you go to Alibaba, the service is a way better than what they offer you here!

It was my first time ordering, and it was absolutely wonderful! They have so much variety in their offerings, and I ordered some products for my small business The Ink Catalog. They not only delivered on time, but the quality of the products was wonderful. Will definitely order again!

While I was impressed with their turnaround and delivery, quality and customer service are something else. The cutting of the cards ranged from slight off to completely off (20%). I submitted a complaint via the complaint option on the order...including photos and when I didn't hear anything, I submitted again via the contact page on their website. Still nothing.

UPDATE: I increased to 3 stars as they resent the 20% very quickly. I've tried calling but no luck. Before printing, I wish that someone would have reached out to us by phone or email instead of just reprinting as there are still alignment problems (which could be our submitted file or their printing) . A call would have solved that problem. We will try to make another effect to call them.

We had problems with the delivered cards. Colour was not correct on most cards and some issues with cutting. It was difficult to reach the service department of Drukland because message got into the SPAM box, but the problem was perfectly solved after we did get in contact; cards were printed again and delivered swiftly. Great. That how customer service should work; there is always something that can go wrong as long as it it solved, it is ok.

UPDATE 21/10/2021: got the message below while we were still trying to contact Drukland.

Fantastic company. First class quality printing, reasonable delivery time and incredibly helpful employees. They always contact me if my image is not correct, and if anything goes wrong and I need to contact them, they go above and beyond to help me. I am planning to remain their client for a long time.

The colour of the product we ordered didn't even come close to the original colour. The edges of the businesscard were ragged. But of course, all of this was because we provided the wrong kind of file.
We provided the exact same file to another provided and both colour and edges were just fine.
TO AVOID!

incredibly fast and perfect prints! We are customer for 1 year and we are really satisfied about Drukland!
Stefano from Italian Hands company

‪This company is not reliable and has the worst costumer care service! They sent my order 3 days late compromising a whole campaign and there were two failed prints. After asking for a solution they gave me a 10% discount for the next order! There will be no next order!!

Great company! We had some issues with a very complicated order and they did everything they could to get things in place in time.
Price, quality and service, all excellent!

Excellent!!!
This was my first experience with Drukland.nl, I am very satisfied.

Thanks Drukland.nl

Had such a positive experience with an urgent spandoek order. I had problems with the image file not being detailed enough according to the upload software but Lorenzo sorted it out for me and enabled the order to go through like a dream. The spandoek arrived on time, as promised 20hours after I placed the order and it looks great. We are really happy with it and look forward to ordering from you again!

Great and fast service, nice people

Very quick and good service!

Compliments for the quality and the final display of our logo.