Dr. Martens Reviews 

I’ve been a loyal Dr. Martens customer for around 15 years and have owned several pairs of their boots in the past. Historically they lasted me well over 10 years, which is why I felt comfortable spending the money on another pair.

Unfortunately my most recent pair of 1460 boots has been very disappointing. After only two winters of relatively infrequent wear, the leather on the side of the boot has split near the sole (around 2 cm long). Because of this the boots are no longer waterproof.

The boots were purchased for £180 October 2024 and have been properly cared for using leather balm and waterproof spray. The rest of the boots are still in good condition, which makes the failure of the leather even more surprising.

I contacted customer service with photos and proof of purchase but was told they could not help because the boots are outside their 12-month warranty period. Given the price and reputation of the brand, I would expect boots like these to last significantly longer than this.

It’s very disappointing to see such a drop in both product durability and customer support. Sadly this will be the last pair of Dr. Martens I buy.

The quality of the shoes are terrible. The Customer Services take forever to respond. I would not pay for another pair of Dr Martens.

Horrific customer service.

Boots received damaged. Been round the houses for two months not being able to wear them.

I’ve followed all the instructions. Sent many emails and photos.

Waited weeks for responses.

Tried calling. Thought this worked, was offered a 20% refund as compensation. I mean they will get scraped up I was happy for a discount on a very expensive pair of boots.

And still nothing has come back to me to follow this up.

I bought a pair of Jadon boots and some leather care products from this store around three years ago. They were expensive, but I chose Dr. Martens because of their reputation for durability and because I prefer to buy products that last.

Unfortunately, despite wearing the boots only about once a week and taking good care of them, the sole detached along most of its length without warning while I was out one evening. The uppers are still in good condition, but the boots suddenly became unwearable.

I contacted Dr. Martens with photos and proof of purchase. Their response was simply that the boots were outside the 24-month warranty period, and they declined to offer any repair, replacement, or goodwill gesture.

For a premium brand known for durability, I expected better product quality and better customer service.

Thank you to the lovely lady called Sophie in meadowhall today,she is so nice and patient, and so polite and kind, definitely a credit to the company.

I brought a pair of boots for my son for Christmas
First time he went out in the rain with them they have developed big water marks. These boots are quite expensive. I contacted customer service and basically they said they did an assessment of the boots just by looking at the pictures I sent there is nothing wrong with them. How they can do an assessment this way is beyond me. As soon as I contacted them it’s was clear they were not going to help
Absolute disgrace

Extremely disappointed with how this order was handled.

I ordered a pair of boots for my wife’s birthday. She had been talking about them for a while and this was the one thing she genuinely wanted. I placed the order, the payment was accepted, and I received confirmation. A few days later, I was notified that the order was canceled due to overselling stock and that a refund would be issued.

The customer service representative I spoke with was professional, but the only solution offered was to sign up for restock notifications and try again, with no guarantee it won’t happen the same way next time.

This isn’t about hype or limited inventory. It’s about process. If an item isn’t secured, payment shouldn’t be captured. Accepting a customer’s money and confirming the order, then canceling days later because inventory wasn’t accurate, is a systems failure. When the purchase is tied to a birthday and specific plans, that breakdown has a real impact.

I’m not leaving this review out of emotion. I’m leaving it because this is a preventable issue. For a brand with this reputation, inventory control and order validation should be tighter than this. I hope it’s addressed so other customers don’t experience the same problem.

Every pair has been sent back absolutely useless always too small

My docs failed in the 13th month of ownership. It was quite a catastrophic fail especially after not a lot of wear but still just outside of the guarantee. I contacted them in the hope I’d at least get a discount on a new pair! Nope. Full refund and 15% discount on my next pair of docs. Brilliant customer service. Thank you! I’ve been wearing docs for 40 years. This is the only time I’ve had a problem. And sorted so well. Thanks again!

The website didn't have a way to register for the $15 discount, and after I bought the shoes and tried to communicate with the company to ask for the discount I just received spam-type responses from customer service. I would advise potential customers that the $15 discount is not actually available, and that Doc Martens doesn't respond to its customers.

This company is a shell of what it once was. I was brought a pair of mules, these are not cheap shoes. Within a week a wear the stitching has come away, unfortunately these were a gift for me. From that point customer service has been abysmal. They are literally making the purchaser send photos of the receipt, box, damage, etc. It has been an absolute headache for what seemingly is a manufacturing issue. I’ve been a big fan of this brand but on this occasion, they’ve completely lost my buyer confidence. For this, I can no longer recommend this brand.

Unfortunately, Dr Martens gave me and my husband pompholyx for the last 3yrs which is probably going to be lifelong.

Great Shoes and always great quality

Ordered doc shoes last Wednesday, still not received then it’s now 8 days later, emailed 3 times no reply. I have purchased a lot of docs over the years always received them within 2/3 days. Really disappointed with dr martens

Such a shame how this brand has gone downhill recently.
Have bought 4 pairs of boots in the last 12 months and 2 of them have failed within 6 months of purchase. 1 pair the leather cracked and progressed to large holes and the last pair left me with soaked feet after wearing them in the rain.
Never received any acknowledgement of my first 2 emails on both purchases and then got a standard reply requesting photographic evidence. Sent that and then everything went quiet for over a month despite regular emails from me.
Finally got a response that just said they do not guarantee that their boots, despite costing £170 per pair, are water resistant. I questioned this last email and, unsurprisingly, have had no response.

I would like to say thank you Ana R. from customer support. My package was lost but she did a great job to help me get the item I ordered. Very satisfied!

I purchased a pair of 2976 Bex Chelsea Boots from Dr. Martens for £180, expecting the durability the brand is known for. The boots were around two years old when the sole split, and they had only been worn occasionally - not as everyday footwear.

At this price point, I do not consider a sole splitting to be reasonable wear and tear. For a brand marketed around longevity and quality, I expected them to last significantly longer.

I raised the issue under the Consumer Rights Act 2015, as goods should be of satisfactory quality and reasonably durable. Unfortunately, my claim was rejected. The response felt automated and dismissive, and my concerns about durability were not meaningfully addressed. It did not feel like my complaint had been properly considered.

Very disappointing both in terms of product durability and the customer service experience.

Unfortunately joining the queue of dissatisfied customers of Dr. Martens.

After two months of use the sole has broken apart from the shoes as the glue has disconnected. Really low quality. Since it was a gift and don't want to bother the giver with this inquiry I can't proof original purchase and Dr. Martens won't assist.

So generally don't buy Dr. Martens, as your shoes might break apart within the first months of use. Be sure to save every single piece of evidence, as the customer service ain't there for your sake. Only to limit Dr. Martens loss on bad quality products.

Sad.... I've bought Blundstone instead. So much better in every way. Quality and customer service.

THIEVES THIESVE THIESVES

Took my money - no goods - 2 months of fighting to get what I paid for