Dr. Martens Reviews 

I have been a loyal Dr Marten purchaser for 15 years. I love their shoes, always have, but the recent change to their shoes is crazy.
I remember wearing my DMs straight out of the shop, no issue, and have always been such a staunch advocate for being able to break in my DMs… until now.
I would like to make it clear that I was wearing my double wear DM socks but after staying in your shoes for one day (shoes I thought I’d broken in months ago) - they DESTROYED my feet. I’m stuck in bed until my blisters heal but DM, I’m at a loss for words. The skin is completely gone from the back of one of my heels. I can see the blister on the other foot, but honestly I’m writing this review at 3:24 on a Monday. I’ve never had a blister this bad before and I can’t sleep due to the pain.
DM what fresh hell is this?

Excellent service from Ben R. from Dr. Martens official site. Polite, responsive, and very helpful!

Fantastic service from Dr Martens, my bag developed a little fault on my strap, dr martens was very helpful, and very efficient, and very speedy. It took just 7 days from the day I reported a fault, to me returning back my bag, and a new one sent out in replacement. Customer service excellent. I love all my products from dr martens, first time encountered a fault, but it happens, Chiara my customer service assistant handled everything in a polite and helpful manner. Thank you

Had a problem with my 7 month old boots. The zip had came away from the boot. I contacted doc Martin and the issue was rectified. I felt with Ben who was great and very helpful. I was offered a replacement but I was a little worried that it would happen again. I asked if I could choose another pair but that’s not an option so I was issued with a refund plus a 10% discount code and I bought another pair. Thanks Ben for a stress free experience

Superb customer service! Even though they couldn’t resolve my issue this time, as I unfortunately purchased from another website, they were great with offering solutions. Marcos G, you’re a star! Thank you for all your help.

Bought the Dr. Martens 101 boots around October 15, 2025, mainly because I liked the look, that classic style you see everywhere. When they arrived, I was actually really happy with how they looked, clean, simple, easy to match with different outfits. Leather felt strong, really strong, like they should last a long time, which is what I expected

But yeah, wearing them is a different story. Breaking them in took way longer than I thought, and at first they were honestly uncomfortable, even painful sometimes. After a few weeks it got better, but still not something I’d wear for long days. They’re fine for short use, just not super comfortable overall.

Price is good, as for me, they're worth of it

Excellent customer service!

Boots fell apart within a few weeks of buying them. Anyone else remember when DMs would last years?

Customer service is terrible. Been nearly a month since I returned them and still haven't received a refund. I've given up trying.

They've lost a loyal customer who has bought their boots for years.

I had a great experience with customer service. The attention was excellent, and my issue was resolved quickly and efficiently. I’m very impressed.

Ben in customer service was very patient with me and helped to work through a return of some boots for my daughter that unfortunately needed replacing.

I am very satisfied with the service. The original package arrived slightly damaged, and some items inside were affected. I contacted support right away, and they responded on the next working day. Within a week, I received a new parcel with all the damaged items replaced.
I truly appreciate their quick, professional response and how efficiently they resolved the issue.
And of course, the quality of the products speaks for itself—exactly what you would expect from Dr. Martens.

Ordered some boots in March and delivery was brilliant. Unfortunately the boots don’t fit and I couldn’t find the box. When I initially requested a return I was told that I needed the box but in some instances Doc Martens will accept a return. I don’t get a response so called them and was told that without the box I couldn’t return them. Shocking customer service for such a renowned company. Wouldn’t recommend!

Excellent customer service from Clifford! He was extremely helpful, professional, and patient while handling my warranty replacement. He made sure I received the correct Made in England model and kept me updated throughout the process.
Highly recommended!

Terrible. Ordered sandals to Spain which didn’t fit. Huge problems with returns. Contacted Dr Martens twice. Got enquiry receipt numbers but no response. Finally sent them back with no assistance (QR code had come from their returns site). Now 2 weeks- no acknowledgment no refund. Do not order!!!

Dangerous product quality - Severe physical injury!
I have been a fan of Dr. Martens for years, but the Mary Jane model I recently purchased is dangerously defective. I wore them only once for a few hours, and the result was traumatic. The leather/structure is so unnaturally stiff that it physically broke my big toenail and caused deep, bleeding wounds on my heels. This is not a "break-in" issue; it is a serious safety and quality control failure. A shoe should never cause this level of physical damage and loss of mobility within hours. I am extremely disappointed and concerned about the safety of their current manufacturing standards. Avoid this model if you value your health.

Love Dr Marten boots but their quality has definitely got poorer recently. I had my last pair of boots for 8 years before I got some serious cracking, bought the exact same pair and 8 months in they look older than my original pair. Their sales are always worth a look and I love that they do larger sizes in the unisex styles.

I don’t want to even give them one star. Really bad customer service. Don’t buy from them directly as returning faulty products is painful,

Bought a pair of boots. Within an hour of wearing the stitching had come away, sent photos back and explained it was not stitched correctly. The boots were now full price, would not give a refund or allow a return instead offered 10% return.

So bad please think twice before buying from them

Ordered a pair of boots in the sale and yes they did not arrive. Stuck at Gatwick. Contacted customer services and they refunded the money despite me requesting another pair to be sent. Outcome from customer services is I could reorder the boots at the full price with a mega 10% discount. They denied that they could send me another pair as it wasn’t like for like. The only difference was the price. I have been wearing Docs for many years and now feel sadly disappointed. No more new docs.

Fantastic customer service. The person dealing with my issue was Ben R. I couldn’t fault him at all. He was prompt with his replies to my emails and sorted my issue out within a couple of days.

Overall, I think these are good products. Unfortunately had to return a pair of boots, and the size I needed was not in stock. However, this was dealt with quickly and efficiently, and I think their customer service is very good.