Isreal, our salesman, was wonderful. He worked with us for hours since we needed a lot of technical help to buy this car. He was knowledgeable and friendly and informative and kind which are attribute... See more
Company replied
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I liked the no haggle factor as far as down payment and payments. It wasn’t a long long drawn out process. What I didn’t like is I had to bring the first vehicle back due to mechanical issues and the... See more
Company replied
This was the 4th car we've purchased from Drivetime. This time around the process was super easy. There was no down payment needed. Marcus Smith worked with us and provided great customer service. We... See more
Quick and easy , friendly welcoming staff and very informative. They got me in the car I wanted with the down payment I stated . Ask for Summer Jones Customer experience
Company replied
Company details
About DriveTime Car Sales - Memphis-Covington Pike
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
2177 Covington Pike, 38128, Memphis, TN, United States
- 19013343280
Discover DriveTime
4.3
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Melissa Burton was awesome
Melissa Burton was awesome. Very helpful and great customer service. Wonderful character.
21 June 2026
Reply from DriveTime Car Sales - Memphis-Covington Pike
Thank you so much for your kind words, Carlton. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Reply from DriveTime Car Sales - Memphis-Covington Pike
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
The great crew ever !!!
I experience a very good crew that help me purchase a new used car that I love, thank you guys
18 March 2026
Reply from DriveTime Car Sales - Memphis-Covington Pike
I am thrilled to hear you had a great buying experience at our Memphis-Covington Pike DriveTime location! Have a wonderful day!
DriveTime Customer Relations
Marisha was kind and very helpful made…
Marisha was kind and very helpful made me feel like I was somebody and not just a credit report she is awesome
20 October 2025
Reply from DriveTime Car Sales - Memphis-Covington Pike
I am thrilled to hear you had a great buying experience at our Memphis-Covington DriveTime location! Have a wonderful day!
DriveTime Customer Relations
Angel was wonderful to work with
Angel was wonderful to work with. She walked us through the entire experience.
11 October 2025
Unprompted review
Very helpful especially Ms Angel
9 October 2025
Angel has been a great associate
Angel has been a great associate. She was very helpful. She helped me pick out my first car !!
9 October 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
Hello Keyiara Newson, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
My experience was very pleasurable…
My experience was very pleasurable working with Brandon. He made initial contact very welcoming. I will recommend friends to visit him at drivetime.
6 October 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
We appreciate the 5-star rating you submitted, Kisha. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Brandon was able to create that for you!
Thank you,
DriveTime Customer Relations
Angel was awesome!!!
1 October 2025
Unprompted review
One stop quick and easy salespeople…
One stop quick and easy salespeople were very helpful
1 October 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
I am thrilled to hear you had a great buying experience at our Memphis-Covington Pike DriveTime location! Have a wonderful day!
DriveTime Customer Relations
The awesome customer service
The awesome customer service and friendly service
17 September 2025
Unprompted review
Israel was great
17 September 2025
Unprompted review
Marissa was very helpful and…
Marissa was very helpful and knowledgeable on everything we asked.
13 September 2025
Unprompted review
Marissa was great
Marissa was great. Very helpful and informative. I would definitely recommend!!
13 September 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
ayWe are grateful to have you as a valued DriveTime customer Zay. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Job well done!!
Customer service was excellent!! Marissa was very knowledgeable about my vehicle and very friendly. The staff here at Drive Time were very straight forward and handled business very well! Job well done!
10 September 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
Thank you for leaving your review. We love hearing that you were pleased with your experience at Memphis-Covington Pike DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
DriveTime Covington Pike
Israel was absolutely amazing and took care of everything. Hands down amazing.
6 September 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Best VISIT EVER!
Best VISIT EVER!! Everyone was helpful and patient and attentive I love it
5 September 2025
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
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