AJ helped me through the entire process and made what could have been a stressful situation feel smooth and straightforward. He was patient, honest, and took the time to explain everything clearly w... See more
Company replied

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AJ helped me through the entire process and made what could have been a stressful situation feel smooth and straightforward. He was patient, honest, and took the time to explain everything clearly w... See more
Company replied
I had the best experience financing my car with DriveTime. Joe at the Torrance location did an excellent job of running my info, collecting all documents needed and getting me setup to see the vehicle... See more
The women who helped me was so helpful and happy to answer all questions
I was treated very well. The entire process was easier and more friendly than I expected. I left with a vehicle I love, and Timetra did a wonderful job of explaining the vehicle's benefits, and made t... See more
Company replied
Written by the company
Written by the company

9262 Firestone Blvd, 90241, Downey, CA, United States

Asks customers to review
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Replied to 96% of negative reviews
Typically replies within 24 hours
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The sales people were very nice and very helpful. It wasn't that bad of a wait, took a couple of hours and we were out the door in a vehicle that we like very much. I will recommend friends.

Reply from DriveTime Car Sales - Downey
Great customer service and very knowledgeable to make it easy for me to understand.
I had the best experience financing my car with DriveTime. Joe at the Torrance location did an excellent job of running my info, collecting all documents needed and getting me setup to see the vehicle I wanted at the Downey location. Once I arrived at the Downey location Edwin finalized the deal with fast and knowledgeable service. Couldn’t ask for more except for maybe a bigger selection of cars. But all in all I’m very happy with my purchase!
The process was very easy, you pick your car, pick your down payment amount, sign your contract and drive off the lot its that simply. This was my first time purchasing a car at a dealership
Do not repeat do not but a car from this company literally had the car for 2 months and I have a $600 bill and they are saying I’m on my own 2 months they are not doing any inspections on those cars how would this happen if this was the case
Brandy was not helpful she had the robot voice on and she is in customer relations
Is this how you treat customer signing up for a 6 year contract paying a car note wbi weekly I have 3 kids I came because you said you have reliable cars and this in not the case

Reply from DriveTime Car Sales - Downey
Safety for a person who knows writing is safe adds more to their things and allows others to see, and read. Others will always take into consideration that communication is key to love because even with touch you still have to be able to know when you’re too onto a thing and when you’re being told by it that you’re too now just focus on one. Improving for me would be that you prove you will have the fight to fight for what people fight, which is misunderstanding words and movement with that’s what I would be…… yes but no something is not to where I would of faster instead of slower.

Reply from DriveTime Car Sales - Downey
Eyermen is such a sweetheart and was very patient with me. Especially with my million questions
The car I wanted was at the price and down payment that I could work in my budget!! The representative that assisted me with purchase was quick to review submitted documents and made the process quick and easy!! I’m completely satisfied!!
My sales agent , Courtney, was great . There were a couple of items that needed to be corrected , he took the time to get the issue resolved. Kudos for Courtney! Respectfully, Kris Selfridge
Charles Holmes made my experience quick and hassle free.
Everything from test driving explaining to everything
Courtney was amazingly helpful! I will definitely be a returning customer! My boyfriend will probably be going there within the next few months!
The service there was on point … very helpful to the extreme I couldn’t be more thank thankful to the Driveteam in Downey !!
I Love DriveTime. Charles is the best in Downey.I am a repeat customer.
Nice relaxed atmosphere....friendly staff....Deshaun was kind and efficient...fast honest people
I went to the Downey location, my experience was great, easy and hassle free. Francisco was very helpful and patient. I will be referring anyone that asks where to get a car.
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