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DriveTime Car Sales - Augusta Reviews 

67
TrustScore 5 out of 5

4.8

3212 Washington Rd, 30907 Augusta, GA, US


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Rated 5 out of 5 stars

I did a brief search of some available Drive Time vehicles online, found one local i was interested in, submitted my information on the site to get a quick approval, and within 10 minutes I received a... See more

Rated 1 out of 5 stars

This is an update. I previously rated the customer assistance/sales process as extremely good. This is for the absent aftercare and warranty debacle. I drove my newly purchased vehicle 250 miles. At t... See more

Company replied

Rated 5 out of 5 stars

Sean was awesome…very patient and accommodating with us. Took his time, didn’t rush us, and let us walk away with exactly what we wanted. Do yourselves a favor and call Sean at Drivetime in Augusta fo... See more

Rated 5 out of 5 stars

Mr. Reginald was very nice and honest with helping me with the paper work. The process wasn't long at all. I love that the vehicle was washed and clean before I left the lot. I smiled all the way home... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Augusta

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 3212 Washington Rd, 30907, Augusta, GA, United States

  • 17066910190
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4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Replied to 94% of negative reviews

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4.8

All reviews

(67)

3,156 reviews in the last 12 months

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Rated 5 out of 5 stars

My daughter worked with Shonda in the…

My daughter worked with Shonda in the Augusta, GA branch and she was awesome. She answered all of our questions and made my daughter feel comfortable as a new resident of GA. She even helped my daughter get setup with an extended warranty to ensure that as the car starts to age and have issues, my daughter is still covered. She is the best! I suggest anyone going to the Augusta, GA branch to go and see Shonda!! Thank you for all of your help Shonda! My daughter is so happy!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

They literally sold the car out from…

They literally sold the car out from under I had an appointment at 9am to bring the money & purchase my vehicle & now at 9pm the night prior they have sold the car I supposedly “reserved” really wth mfs I needed this you money hungry pos

21 June 2024
Unprompted review
DriveTime Car Sales - Augusta logo

Reply from DriveTime Car Sales - Augusta

Thank you for reaching out, Cody. Our inventory sells quickly. Although the vehicle you were interested in was sold before you arrived, we're confident we have the right car for you in our vast inventory. We encourage you to keep checking DriveTime.com for the car you want or reach out to your local dealership so they can be on the lookout for specific vehicles.

Rated 1 out of 5 stars

Nightmare vehicle

The buying process went smoothly and worked well but the vehicle is another matter. Despite being given a clean car fax report on the vehicle at purchase it turned out to be anything but a clean vehicle. About 10 days after purchase the car started overheating routinely. We took it to a Kia dealership where they had to replace the fan. The problem continued and taking it back to Kia who said they couldn’t find anything wrong with it didn’t solve the problem. After 5 months of this we took it to a different mechanic who called within a few hours and said that the head gasket was gone and that it was failing the cylinder compression test badly. He informed us that there was so much rust in the cylinders and all over the motor that the only thing to reasonable do is to replace the entire engine. He told us that this kind of damage usually only result from a vehicle being submerged i.e. flood damage. None of this was disclosed at the time of purchase and now we have a vehicle we can’t drive but must continue to pay for. I would be very careful buying a vehicle from this company. I’m sure that we won’t be doing it again.

1 September 2023
Unprompted review
DriveTime Car Sales - Augusta logo

Reply from DriveTime Car Sales - Augusta

We appreciate you reaching out. At the time of sale, we provide an Experian AutoCheck History Report as a courtesy for each customer to maintain transparency. This report provides the history of the vehicle’s use, such as any prior accident records, rental or government use, registration flags, or involvement in a theft. Each customer also has the opportunity to inspect their desired vehicle both inside and out during their visit. Additionally, we offer a 5-day Vehicle Return Policy to every customer.

Rated 5 out of 5 stars

Sean was awesome…very patient and…

Sean was awesome…very patient and accommodating with us. Took his time, didn’t rush us, and let us walk away with exactly what we wanted. Do yourselves a favor and call Sean at Drivetime in Augusta for all your car-buying needs! ⭐️⭐️⭐️⭐️⭐️

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Team

I ended up not buying a car from DriveTime, but just wanted to say their customer service (even for window shoppers) was great. They followed up on my questions and concerns. Everyone was friendly and worked to help me look for the right vehicle.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Just purchased a second vehicle from…

Just purchased a second vehicle from DriveTime. Showed up to the dealership, met Sean and had a hassle-free time checking out different vehicles before choosing one. The team in Augusta is easy to work with and will treat you as a person, not as a commission. Highly recommend you check them out!

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Loywanda Fields

Loywanda Fields
World class customer service very professional, very upfront with information, very honest when answering , guided me through the process making it seem easy!

20 May 2023
Rated 1 out of 5 stars

Drive Time does not approve everyone

Drive Time does not approve everyone. They lie on their website to get you to come in. The website approved me (lol) for a $99 down payment with a $542 a month car payment. When I went in the told me I needed $9,000 down or they couldn't help me. If I had that much money laying around what would I need Drive Time for?

17 May 2023
Unprompted review
DriveTime Car Sales - Augusta logo

Reply from DriveTime Car Sales - Augusta

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.

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