Drift Innovation  Reviews 

I have used a few of Drift products and luckily none have gone wrong until now. My Ghost XL Pro has developed a fault and is still under warranty but any and all my requests for support / warranty claim, etc. have gone completely unanswered. Their support is non existent and their social media pages have not been updated in years so I am starting to think that this company may have gone to the wall.

With no response from them I purchased a spare part from their website hoping this may fix the issue but that order never arrived and I had to claim back from PayPal (which was an immediate refund which says it all).

Very disappointing.

Made order for head strap mount over a month ago. Paid of course. Direct from driftinnovation site. Nothing shipped and no response from company at all. No number to call and the only number I can find gets cut off to voicemail. Will have to approach bank for refund. I would avoid! Wish I checked reviews first!

Update: response recieved from seller claiming an update will be provided after a week as to whether the order will be able to be fulfilled. Requested refund directly from seller instead of waiting still. Obviously no point in requesting bank to recall transaction when seller is refunding. Well no refund issued since which was weeks ago. No contact again also. Clearly a scam site or the business is really not doing that well and evidentially needs to steal your money. Again I WOULD NOT RECOMMEND! AVOID!!!

Purchased a camera through their Drift Innovation store on Amazon in Oct of 2023. Battery charging issue developed in May of 2024 and I've been battling with support (when they even bother to respond) since then to get my RMA sent. The RMA was approved in Jun 2024 and every week I follow up, they say two more weeks.

They cannot get stock from China, they cannot support their product, don't buy from them at all; save yourself the hassle, its been a nightmare.

TERRIBLE CUSTOMER SERVICE JUST SAY NO REFUNDS WE WILL GIVE YOU A DISCOUNT CODE TO BUY ANOTHER ONE, THIRD CAMERA THATS DIED NOW LONGEST LASTING 14 MONTHS

worst camera ever

Does not work simply put, it will stop recording randomly just like all the other hundreds of review.

You can't hear anything through the recording, just pure muffle.

customer service non existent, they will refuse to fix the camera simply put.

I would never buy another product from there, there are plenty of better cameras out there

I've had my Drift Ghost X for five years so I think I can give this item a long term review.
I bought this item due to good reviews from other users and the first twelve months it was trouble free.
However, the unit started to stop recording for no reason. After contacting Drift and updating the latest firmware, the unit still continued to behave like a petulant child, sometimes all well, other times playing up.
If I was a touring biker doing thousands of miles a year, I'd bin it, but I'm just a fair weather rider doing local roads. It's annoying and I just carry the small reset pin to put it right until next time.
I've also noticed that the black outer casing is now becoming sticky probably due to UV damage.
I've given an extra star as I have an external mike attached to the unit and the sound quality is reasonable.
All in all, I wouldn't purchase another Drift Ghost. There are far better products currently available.

It is a subscription service. This is not made clear at the time of ordering. Tried cancelling online and still receiving charges and product. Do not use.

Hi, after contacting Drift innovation regarding a part (TRS adapter) I spoke to an advisor (Bob) who went above and beyond to help. He was very informative on the products and delays along the supply chain. Also he replied quickly with up dates and sent me the part I needed free of charge! And in time for my holiday!
My drift ghost xl pro is my fav camera to take anywhere, hassle free and not only looks/feels great it mounts anywhere, waterproof straight out of the box. I don't like square boxes, and that need other square boxes to stay dry 😂
My drift camera captures just as good quality for probably a fraction of the price as others.

Camera stop charging after a few uses. Made contact mutpule tomes with there poor customers service where they do not read my response and say I have not answered them. I been asked to connect to app to take screen shots if settings but can only do that if you have power on the camera. Also asked multiple times for amps I am using l. Which I replied to multiple times. No contact telephone number or support for replacement or refund. Really bad experience do not buy. £250 for a camera that doesn't work. I could understand if I had for years but only use few times.

Really like this camera and works really well on a motorbike. This was my second drift camera, the first was the base model so this time I went for the top of the range. Simple to use and delivers great video, and this would be a five star review other than one aspect - battery life. Brand new it was great and probably got what they advertise - 4 hours at 4K and 7 hours at 1080. However, over time this has significantly degraded and as it is a sealed unit, you cannot change the battery (you can get extended batteries for the cheaper models, but not the XL Pro). After 18 months, I get less than 2 hours on 1080 and I think paying £250 for a camera that is not serviceable and is rapidly becoming a paper weight is not good enough - after a extended back and forth, Drift support have basically said 'sorry, but that's how it is!'

I was given an RMA number to return my camera for a suspected faulty connector - I sent the camera back to them only for them to claim they did not receive it despite Royal Mail tracking evidence to the contrary, then no further response to my further enquiry. To make it worse, the camera had only been used a handful of times before it failed.
Update 30th Jan 2024, I made several more requests for information on my camera and received no response. So they have my camera and will not return it. Be careful dealing with these guys.
Update 3rd March 2024, I received a replacement camera on 29th Feb 2024, (more than 6 weeks after sending it to them) and after referring the matter to my credit card provider under section-75 of the consumer credit act.

"Ghost" is an appropriate name for the product I purchased, as that's what's happening with customer service. I haven't used the camera yet, so have no comments on its quality. Customer service, however, seems entirely non-existent. I'm simply seeking the full user manual, an online option promised by the "quick guide" received with the camera. No such thing seems to exist online, and I've been ghosted by customer service on what should be a pretty painless response.
Update: I finally had an email conversation with customer service and learned that no full user manual exists. This despite page one of the "quick guide" directing the user to the Drift website where the manual can be downloaded. Let that guide your decision about Drift: are they just careless, are they engaging in bait and switch, do they not have their act together?

Excellent customer service. Replied next day to my email. Great cameras....8 hours.. beat that GoPro

purchased 2 cameras and a remote control. had an issue with pairing the remote.. Contacted the support hub.. sent 6-7 emails with no response..Totally rubbish experience

Bought a Drift xl last september 2 and it lasted until the end of april 2023 and I shipped it back for under warranty and they kept tell me now for 4 months they are out of stock of all cameras and they would give me an up grade. August 15th they told me they would ship me out and upgraded new camera that day with a tracking number and now it is 1 month later and have not heard from them after I went on amazon and found plenty of their cameras for sale. My old one and the newer ones. I sent them the link and called them liars and have not heard back from them. They are all liars. It is a scam company. serve you once and then take your money when the camera breaks. If this is a british company, they are horrible.

Totally rubbish customer services. Never get a straight answer from them. It’s almost like they aren’t bothered with supporting you when you message for advice or help.
The app is rubbish too.

Had my Drift less than a year and was having problems charging. Cannot replace battery. Their option? Basically bin it and buy another!! Drift innovation customer service rude and unhelpful. Buy one at your own risk. See all the 1 star reviews and see they aren't any good on way to many occasions!!

Don’t buy a drift x ghost, they advertise these cameras as being able to handle the rain, however after a sudden downpour on the way home from work the camera stopped working and is now completely dead, it will not turn on or charge, I am thinking of taking legal action under false and misleading product advertising, I have only had the camera 6 months.

Bought a Ghost X and Ghost X long life battery. After 6 months both are faulty. The reason for this is a 10 minute cycle in the rain. Their customer support has been shoddy with no interest in resolving this issue. Definitely avoid buying from Drift.

I bought x2 Drift Stealth Cameras

Battery OK for 6m or so then wont charge or loses charge after 10mins.

Terrible customer service - their answer to longstanding battery problems is to buy a new camera with a 10% discount. Very Lazy Customer Approach.
I would avoid -these people only seem to be in it for the short term