Dr Ganja Reviews 

160
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, noting that packages often took several weeks to arrive or did not move from the initial shipping label creation stage. People also reported poor customer service, with calls going unanswered and emails receiving unhelpful or delayed responses. Some customers received incorrect items or found that their orders were not fulfilled as expected, leading to frustration with the company's resolution process. Conversely, a small portion of people felt that despite the long shipping times, the products were of good quality and worth the wait, with some even praising specific items for their effectiveness.

What people talk about most

Delivery service

People report negative experiences with delivery service, citing horrible and ridiculous shipping times, with... See more

Order

Customers had ambiguous experiences with order fulfillment, with many expressing significant frustration over... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. While some reviewers... See more

Customer service

Consumers find customer service to be negative, with many reporting poor experiences and a lack of... See more

Quality

Clients share ambiguous opinions on quality, with some consistently reporting good quality products like... See more

Reviews shaping this summary

Rated 1 out of 5 stars

i ordered from them dec 31, 2025 and it’s been 9 days my package hasn’t moved 😒😒usps still waiting on my package like what bruh 9 freaking days!?????sent em a email and they talking bout it’s becaus... See more

Rated 1 out of 5 stars

It has been nearly 3 weeks since I placed my order and UPS still haven’t received the package, I know it’s December but that is still horrible. Shipping has never been this bad, the package will still... See more

Rated 1 out of 5 stars

This website is consistently taking longer and longer to ship. I ordered on 4/20/26 and tracking indicates I should receive it MAY 8TH! That will be EIGHTEEN DAYS-18!!! And it does no good to call as... See more

Rated 1 out of 5 stars

Ordered 12/28. The website says order was completed 12/28 but it has STILL not shipped ……. It will take 12-14 days to receive your order no matter when you order. When emailing the company, they say t... See more


Company details

  1. Cannabis store
  2. Tobacco Shop
  3. Vaporizer Store

Information provided by various external sources

Buy premium CBD products from top brands that include CBD flower, CBD hemp oil, tinctures CBD beauty items and more. Shop Now! Free & Discreet Shipping!


Contact info

  • Santa Monica Boulevard 7855, 90046, West Hollywood, United States

  • www.drganja.com

2.3

Poor

TrustScore 2.5 out of 5

160 reviews

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1-star

No history of asking for reviews

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2.3

All reviews

(160)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Garbage company with the worst shipping…

Garbage company with the worst shipping and customer service you can find on the internet. Don’t order here. It takes them 2-3 weeks to even ship your items. Customer service doesn’t care about you as a customer. Products are average at best. Cheap and slow shipping. You might get what you paid for or not. Shop here at your own risk. Wouldn’t recommend shopping here. At all.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Australian buyers be warned

Australian buyers be warned. Package never arrived and tracking indicated that it did not even leave the US. Dr.Ganja refunded 50% of the value of the goods and I had to pay the shipping costs so ended up costing me a lot for zilch.
I cannot fathom why a company would use a shipping company where parcels just go missing and cannot actually be tracked correctly and the consumer has to pay for it.
.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Greedy elites from Beverly Hills they…

Greedy elites from Beverly Hills they don’t believe in prompt service even if you pay for priority shipping. They take a couple of days just to answer an email.. and who knows how many days to actually ship a package.. it’s a shame because if they have what they say they have I would order again but crappy shipping..

27 May 2024
Unprompted review
Rated 1 out of 5 stars

Dr Ganja is a ripoff business.

This company is just a ripoff business.
My order was US$57 plus $US$38.76 for 'First Class' international shipping to Australia. That's AU$146 plus I was charged AU$4.40 by my bank.

Tracking stopped 5 days after shipping which they also delay by 7 days (so 12 days):

"Please note that International orders are subject to a 7-10 day lead time for shipment to avoid overwhelming customs with too many parcels at once, which can lead to an increased seizure rate."

I cancelled my order after 41 days and asked for a refund but their 'policy' is 50% refund of the order and nothing on shipping.

AU$59 for shipping a tiny bottle from California to Melbourne Australia is very expensive compared to other US businesses I've used, and very unreliable.

So the refund is US$28.50 (AU$43.60) and I've lost AU$107.

This outcome is very common if you search for reviews of this ripoff company.

Why is there shipping so expensive but so unreliable? Do they actually send anything, or is it a scam?

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Well I am pleasantly surprised with…

Well I am pleasantly surprised with this website and this company wow what can I say you are all very are awesome I live down here in St Petersburg Florida but you guys really have it together thank you for your speedy service

2 April 2024
Unprompted review
Rated 1 out of 5 stars

i got a email from them saying improved shipping

i got a email from them saying improved shipping figured i would order again ordered on the fourth today is the 16th still not shipped i smoke for back injuries so i find it ridicules waiting that long i might as well keep buying local at a reservation and pay the some what higher price at least its in my hand right then

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Yes shipping takes longer than most to…

Yes shipping takes longer than most to receive your order but Dr. Ganja has never failed to disappoint me in the quality of their products or selection. They have great prices,free shipping, high THCA flower and a lot of customers hence orders. You will get your order rest assured, you just won't get it fast so my advice is don"t wait till you run dry just place a order in advance. I have placed about 10 orders from them and all were delivered with no complaints. Be patient. It will be worth it in the end.Normal time about 10`-`12 working days not counting weekends.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

I placed an online order there last…

I placed an online order there last week. You would think within a 7-Day period they could possibly put it in the mail! Nope! Tried calling customer service and of course you don't get an answer and it goes to a voicemail! I keep forgetting to check the reviews on these companies.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

As I already knew there's a waiting…

As I already knew there's a waiting time from 10-40 days I'm UK and items came
In 30 day period you can't mark them down as they let you know the wait times on payment checkout
Items that came are on point and just re ordered a few more bits.

31 January 2024
Unprompted review
Rated 2 out of 5 stars

Took my money for all 4 pieces

Took my money for all 4 pieces, but only shipped 1 piece, and the one piece that was shipped was smashed. How can this happen?? Who runs this place? Seeing in all the reviews it's getting more serious about their "problems." Even though cannot see anyone, I pick a strange vibe from them. Sent a message requesting "help," still waiting for a response. I accept the fact of slow shipping, but this?? If I don't hear from them I will dispute the charge with my bank.

28 January 2024
Unprompted review
Rated 1 out of 5 stars

Cancelled order for no reason

I ordered and they cancelled it for no reason. They said “risk department” cancelled it and didn’t give any reason to why. I emailed multiple times with same result so I told them to delete my account if I can’t buy their product. I guess they don’t want business or something weird as hell. I have ordered from bay smokes the hemp barn and a few others with no issue. Weird company with lackluster customer service.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Dr.Ganja got that gas

Yall be ungrateful. It ship from Cali so it's probably gonna take awhile but the bud is gassssss and the pricess are ridiculously low. Keep doing you homie I appreciate it.

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Lowkey scammers

The date is 1/23/2024 and I have yet to get movement on my tracking number it was uploaded on the 15th.. I also made two orders and those just got refunded back to me. Still waiting on the original order and I would not shop here again. There's plenty of other hemp vendors that are trustworthy and get you your package that week. Never again, thanks for all the hassle.

Edit:After blowing up their emails and phone line I finally got movement on the tracking number today 1/28/2024.. So you do actually get your products shipped but waiting 2 weeks for it? No. just go with another vendor, first and last time just for the shipping alone.

9 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrible.

They wait two weeks minimum till they even start to ship your order. You’ll likely be waiting an entire month to get your order. If it takes any longer I’m disputing the charge on my card. Their product is overpriced and not worth the hassle, there’s a plethora of competition. I don’t recommend.

10 January 2024
Unprompted review

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