Dreams - Yeovil Reviews 

274
TrustScore 5 out of 5

4.9

Unit 8 Peel Shopping Park, BA21 5BT Yeovil, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been thinking about getting a new mattress for a while so popped in to have a look in Dreams and ended up buying one on the day! Monique was so helpful starting off with a sleep analysis thi... See more

Rated 5 out of 5 stars

Great customer service from Monique. We thought we knew what we wanted before we visited but she still went through the process of getting us to try various comfort ratings and the machine confirmed... See more

Rated 4 out of 5 stars

Store staff were very helpful. Allowed time for me to choose from advised options. Sleep test bed was useful experience. New mattress very comfortable enhancing sleep. Delivery staff were VERY fast.... See more

Rated 5 out of 5 stars

We were approached by Benjamin in your yeovil store and he was informative once we stated our needs. He was very helpful and clearly enthusiastic about his job.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8 Peel Shopping Park, BA21 5BT, Yeovil, United Kingdom

  • 01935676277

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Choosing a new bed and mattress

Excellent shopping experience! Very considerate caring staff, with extremely good product knowledge, who had time to understand what we were looking for, and helped us immensely, we weren’t rushed into making a purchase whatsoever. The store itself is very bright and airy, spotlessly clean, with an excellent choice of products. Well done dreams and especially Emily!

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable professional staff

Knowledgeable staff. Great products well demonstrated. A national company providing excellent service from start to delivery. A 100 night guarantee don't go to small independents because if things go wrong they can't afford to put it right.
Would ho nowhere else ever again. Seamless delivery too and and old bed and mattress gone. Hooray

22 February 2024
Rated 5 out of 5 stars

Great experience

Really lovely bed and mattress, very comfy. Stephanie was very knowledgable and was very good at showing us the differences between beds and also the mattresses. Will use Dreams again when we need to replace our spare bed.

21 January 2024
Rated 5 out of 5 stars

Excellent service from start to finish

We were greeted on arrival and Emily was very knowledgeable and helpful. We were offered tea or coffee and took an innovative mattress experience which narrowed down our selection. We did not feel rushed or pressured in to buying anything and had plenty of time to make an informed choice. We got a very good discount and delivery was very quick.

14 January 2024
Rated 5 out of 5 stars

Very happy from start to finish

Very happy from start to finish, the whole process was amazing
The staff were very helpful and polite and the bed is lovely. The delivery was excellent and the guys were very helpful and polite too. Will definitely use again and recommend to friends and family.

12 January 2024
Rated 5 out of 5 stars

We were given undivided attention from…Stephanie

We were given undivided attention from the sales assistant, who was very helpful, knowledgable and patient. We used the computerised bed to asses my needs and then tried numerous mattresses which deemed were suitable. I bought a new bed, mattress, and memory pillow and while we were completing the transaction we were offered a cup of tea.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Used website to find info and then…

Used website to find info and then visited Yeovil store to try a few out. Very helpful friendly staff, would have bought in store but ordered online as wanted to use link to Easyfundraising at 3.5% donation to charity.

11 December 2023
Rated 5 out of 5 stars

Very good experience

The sleepmatch machine made me feel confident about my choice. James talked me through all the options, and was just the right amount attentive. When I rang with further queries the rest of the staff were great. Very good experience. Would recommend.

5 December 2023
Rated 5 out of 5 stars

Great service overall

Great service overall, in store and delivery. It’s great to be able to snipe somewhere that provides all necessary services and reasonably prices. Happy with my new spacious bed and sofa bed.

18 November 2023

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