Dreams - Yeovil Reviews 

270
TrustScore 5 out of 5

4.9

Unit 8 Peel Shopping Park, BA21 5BT Yeovil, GB


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Rated 5 out of 5 stars

We were approached by Benjamin in your yeovil store and he was informative once we stated our needs. He was very helpful and clearly enthusiastic about his job.

Rated 4 out of 5 stars

Store staff were very helpful. Allowed time for me to choose from advised options. Sleep test bed was useful experience. New mattress very comfortable enhancing sleep. Delivery staff were VERY fast.... See more

Rated 5 out of 5 stars

Emily at the Yeovil store was knowledgeable about their stock and very helpful during my selection process which made the whole experience very easy. We had some IT issues with my order but was kept u... See more

Rated 5 out of 5 stars

We received very friendly and efficient service from Monique. She was extremely knowledgeable and helped my wife through the difficult process of choosing a suitable bed from so many choices.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8 Peel Shopping Park, BA21 5BT, Yeovil, United Kingdom

  • 01935676277

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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4.9

All reviews

(270)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and delivery!

It is always difficult and sometime embarrassing to go into a store and lie on a bed to see if it works for you. When we arrived at the store the staff made us feel at ease and made the process of trying out the different mattresses as easy and comfortable (for us) as possible.

The staff also explained a lot about the difference between the mattresses we tried and this helped us make our final decision easier.

The delivery process was quick and efficient, the old mattress was removed and the new one installed in less than 10 minutes, absolutely amazing!

4 July 2025
Rated 5 out of 5 stars

100% satisfied

This is the most comfy mattress we have owned. I had a bad back and shoulder, within 2 nights sleeping on this matress, I am pain free for the first time in years

25 May 2025
Rated 5 out of 5 stars

What excellent service.

What excellent service.
The young lady in the Yeovil store was very helpful and patient. Very smooth service.
On day of delivery.
Called to confirm delivery slot.
Driver called 5 minutes before arriving.
We had the old matress bagged up and ready.
They were in and out within 10 minutes.
The delivery team were very friendly and courteous.
They even removed shoes even though we said it wasn't necessary.
If I could give more than five stars I would.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good bed very knowledgeable staff

Well bought bed easy enough the staff knew what kind of bed I needed very good and very efficient the bed arrived quickly and we love it

12 May 2025
Dreams - Yeovil logo

Reply from Dreams - Yeovil

Good afternoon Maria,

Thank you for taking the time to leave us your review and for speaking with me today.

I am glad we could discuss this matter in more detail. I have sent you an email confirming what we discussed. Should you require any further assistance, please do not hesitate to contact me.

Many thanks,

Kishan

Rated 5 out of 5 stars

Dreamy comfy sleeps 🌛

This was my 2nd bed to be delivered within a week. After a small mishap which was very quickly and professionally dealt with everything was perfect and up to the usual Dreams standards I have previously received. 2 very comfy and spacious storage beds and very good nights sleeps all round!

12 April 2025
Dreams - Yeovil logo

Reply from Dreams - Yeovil

Good Afternoon, Allyson,

Thank you for taking the time to leave us your review and for speaking with me today.

I am very sorry for the service received on delivery. As discussed I have sent you an email and I look forward to speaking with you soon.

Many thanks,
Faye

Rated 5 out of 5 stars

Dreams are what beds are for

Have always bought our bed from Dreams ever since we have owned our own house. Reliable, straight forward and great choice, prices that are hard to beat. Only one place to shop for top quality furniture. Yes there are cheaper options around, but you can’t put cheapness on quality sleeping.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Plan ahead if you want a dreams bed!…

From the start in store it was very good service . The two guys turned up on time called and communicated everything went well and the bed is very nice . The only down side is that you have to wait weeks from choosing in store to delivery because they are popular and just busy so plan ahead if you want a dreams bed

11 April 2025
Rated 5 out of 5 stars

Excellent service

Excellent service from the shop staff when choosing our bed to customer services when I requested a 30 minute call prior to delivery. The delivery team where brilliant and arrived when they said they would. I also received a call first thing in the morning to confirm delivery and a call as requested 30 mins prior to delivery. Cannot recommend highly enough.

4 April 2025
Rated 5 out of 5 stars

Techno Bed

From the staff in the shop to the techno-bed assessment, through to the delivery and aftercare, a great experience.

12 April 2025

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